Ongoing Events and Status

Retirement of Investment Toolbox

When: Nov 4, 2009

The Investment Toolbox (including the Deluxe version of the Portfolio, Charting and Stock/Fund Screener) was retired on November 4th. Reference the Portfolio Frequently Asked Questions for more information.

Microsoft ends sales of Money personal finance software.

When: June 30, 2009

Effect: As of July 1, 2009, you will no longer be able to purchase Microsoft Money. If you had purchased Money Plus prior to this date you will still be able to Activate your purchased copy of Money Plus.

In addition, Online services (direct online statements, bill pay, quotes), Activation and Assisted Support for Money will end on Jan 31, 2011.

For more information see http://microsoft.com/money

Why doesn't my account update?

Effect:

There may be times when specific accounts do not update. In most instances the accounts will update within 24 hours.

If specific accounts haven't updated for more than 24 hours and you've tried to force an update via Update Now, see the Check the Status of an account on MSN Money item below for information on how to look up the error codes for those accounts. If you click on that error code, it may provide additional information to identify the reason for the failure.

If you go to your financial institution's website and see that they've added additional security measures, this may explain the difficulty Money has in updating your accounts. In these situations we are working to accommodate these changes as soon as possible.

DATA PROVIDERS

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Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.