1/25/2013 10:00 PM ET|
5 ways to avoid credit card rip-offs
Here’s how to head off or fight sneaky charges, bait-and-switch offers and other nasty surprises on your monthly statement.
When it comes to reining in the abusive practices of financial institutions, there is a new sheriff in town. It's called the Consumer Financial Protection Bureau, and its sights seem focused on abuses within the credit card industry. In July, the agency compelled Capital One to pay $210 million to settle charges that customers were deceived. In September, it forced Discover to pay $214 million to more than 3.5 million customers over similar charges. And more recently, American Express has agreed to a $111.5 million settlement, of which $85 million will go directly to affected customers.
But the current crackdown on card issuers doesn't mean consumers should stop taking steps to protect themselves. In fact, there is much we can learn from these settlements to defend ourselves from similar abuses.
No. 1: Just say no. In the case of Capital One and Discover, the government alleges that these companies were pressuring cardholders to agree to payment protection products. According to a 2011 report from the federal government's General Accounting Office, "Fees for the nine largest credit card issuers' debt protection products range from $0.85 to $1.35 per month for every $100 of the outstanding balance." Yet consumers received just 21 cents in benefits for each dollar spent on these programs. The lesson: When it comes to payment protection programs, simply decline -- in no uncertain terms.
No. 2: Scrutinize your bill. A common thread in both the Capital One and Discover settlements was that customers had recurring monthly charges added to their credit card that they didn't understand. In addition to payment protection programs, these charges included credit monitoring and fraud protection services. While some cardholders noticed these additional fees and had them removed, the vast majority unwittingly continued to pay for these optional services, which they didn't want. Only by examining your bill line by line, each month, can you know when to fight questionable charges.
No. 3: Get everything in writing. In the case of American Express, the card issuer was accused of offering $300 in cash back, in addition to bonus points, in return for opening an account. In fact, the offer was for 22,500 bonus points which could then be redeemed for $300 cash back. Keep a copy of any offers you receive in the mail and apply for, and if you sign up for a credit card online, save an image of the offer that includes the fine print. Avoid applying over the telephone, as there is little recourse when a representative misstates an offer.
No. 4: Check your credit report. Another aspect of the American Express settlement was the accusation that it failed to report billing disputes properly to credit reporting agencies. Consumers should always scrutinize their credit reports. You are entitled to request a free report at least once every 12 months from each of the three major credit reporting agencies, as well as whenever you are denied credit. The only official site for these requests is AnnualCreditReport.com.
No. 5: Fight back. Not many people are taking advantage of the Consumer Financial Protection Bureau complaint process. For example, in June 2012, only 137 credit card complaints were received by the Consumer Financial Protection Bureau. Adding your voice to their database can have an enormous impact. To file an official complaint with the CFPB, click here or call them at 855-411-2372.
More from Credit.com:
VIDEO ON MSN MONEY
Credit cards are great for financially responsible people. And I do agree with you, "Don"t have the money? Don't buy it." However, IMHO that falls under being a financially responsible person. Some rules to follow:
1. Never apply for a card that charges an annual fee.
2. Never apply for a card that does not pay you to use the card.
3. Always pay your bill in full each month.
4. Never charge more than you can pay at the end of the billing cycle.
5. Establish automatic debt of your checking account to avoid the possibility of a late payment and save yourself $.45 each month.
6. Use the credit card for all purchases including the cup of coffee.
7. Enjoy the rewards and cash back received. In 2012 I received $1,237.49 free money.
murderers, rapists and child molesters
Discover Card also rips off its’ investors and even the taxpayers. They got themselves labeled a bank in 2008 to get TARP money. Instead of cutting expenses and acting responsibly, they decided to start sending 53 of their employees on trips to Key West twice a year, Las Vegas, Aspen, Miami, New York, Hawaii, etc. every year since. They are called the Local Markets group, and get paid to travel at least once a month to pretend they are putting up Discover stickers! The management knows this is happening, and won't stop it. They are still traveling, partying it up, and doing nothing. Most take a friend or family along, most of them do nothing at all but travel and stay at home getting paid in between trips to lay around. Unreal in this economy! It is criminal!
Copyright © 2014 Microsoft. All rights reserved.
Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.
RECENT ARTICLES ON CREDIT CARDS
The Consumer Financial Protection Bureau's complaint database highlights the worst problems people have with collectors.
MUST-SEE ON MSN
- Video: Easy DIY smoked meats at home
A charcuterie master shares his process for cold-smoking meat at home.
- Jetpacks about to go mainstream
- Weird things covered by home insurance
- Bing: 70 percent of adults report 'digital eye strain'