House for rent © Greg Vote,Tetra images,Getty Images

Under normal circumstances, Amy Willingham would never buy furniture from a rent-to-own store. After all, getting furniture and electronics on a rent-to-own contract is usually much more expensive than buying goods from a traditional retail store.

But Willingham had a special reason to go the rent-to-own route: poor credit, and the lure of boosting it. Someone at a national chain of rent-to-own stores told her that the company "will report your positive credit once you have made six diligent payments." "I got furniture from them just for that reason," she said.

Willingham made six on-time payments, and then asked the store manager about reporting them to the three national credit bureaus. "He balked," Willingham says.

That makes sense, especially since the company's website explicitly states that there is no credit needed to make a purchase, and there's no credit check involved. In fact, the industry exists specifically to help people who have been shut out of mainstream credit, says Richard May, public affairs director for the Association of Progressive Rental Organizations, a rent-to-own industry trade association.

"The credit world is the reason why rent-to-own exists," May says. "These customers were rejected (for credit), so they have nowhere else to go. With rent-to-own you never go into debt, and you never have to make the next payment."

Which means that any salesman who promised a credit score boost from a rent-to-own purchase was probably embellishing the facts to try to make the sale, says Barry Paperno, a credit scoring expert and's community director.

"They don't report to credit bureaus, period," May says.

Rent-to-own customers agree to pay weekly, biweekly or monthly. If they make all the payments, they get to keep the item. If they miss a payment, the store can repossess it. But unlike a repossessed car or a foreclosed home, that repossession is not reported to the national credit bureaus, so it has no impact on the consumer's credit score.

There are approximately 8,600 rent-to-own stores in the U.S. and Canada, according to APRO. The number of rent-to-own customers has grown from 3.3 million in 1998 to 4.1 million in 2010, and the industry's annual sales have grown from $4.7 billion to $7.6 billion during the same period, the association says.

Meanwhile, rent-to-own retailers are consistently criticized by regulators and consumer advocates. Customers who ultimately purchase items from rent-to-own stores (as opposed to renting for a while before returning the goods) wind up paying two to three times more over the life of the contract than they would have by simply buying the same things outright at retail price, according to congressional testimony last summer by the Federal Trade Commission.

Most consumers find themselves paying too much, since 70% of rent-to-own customers eventually purchase their rented items, the FTC found.

Other customers complain that the rental contract wasn't adequately explained, that they were given used merchandise that was advertised and sold as new, and that they were treated poorly when their payments were late or the merchandise was repossessed, the FTC found.

"(T)hese sales are made at astronomic, and undisclosed, annual percentage rates," according to Americans for Financial Reform, a coalition of consumer advocate groups. "Under most (rent-to-own) contracts, the customer will pay between $1,000 and $2,400 for a TV, stereo, or other major appliance worth as little as $200 retail, if used, and seldom more than $600 retail, if new.

Industry representatives acknowledge the high costs.

"You can wind up paying two to 2.5 times the retail price," says May.

All of which means that, in most cases and for most consumers, buying goods on a rent-to-own plan is the wrong way to go, credit experts say.

"I have a hard time thinking of a situation where rent-to-own is a good idea," says Gerri Detweiler,'s consumer credit expert.

Rent-to-own does offer some advantages, however, especially if a consumer needs furniture for only a short time. For example, if someone's employer or client is planning to send her to a different city for a few months to work, rent-to-own might be a quick way to furnish an apartment and make such a stay comfortable, Paperno says.

"If money is no object, and you're just looking for a convenient way to get furniture for a temporary residence, then it might make sense," Paperno says.

The industry acknowledges that short-term rentals are the way to go.

"The fewer payments you make and the less time you make them, it's not that expensive," May says. "The longer you go, the more it's going to cost."

Rent-to-own might also make sense for consumers whose income is unsteady, says May. If a person is worried about a pay cut or a layoff, a rent-to-own contract could help furnish a home without putting the items on a credit card, since an unpaid credit card bill surely would hurt the person's credit score.

"It makes sense to different customers, including those who have unsure financial stability," May says. "It all comes down to the premise of that no obligation, no debt."

But for someone with an unstable income, paying too much for furniture now could cause more serious financial stress later. Most consumers can easily find cheaper options online.

If she could do it over again, Willingham certainly would make a different choice. Paying too much, with no help for her low credit score, "made me wish I would have gone elsewhere to purchase furniture," she says.

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