SEE HOW YOUR INSURANCE COMPANY MEASURES UP
Insure.com asked car insurance customers nationwide to evaluate their insurance companies. The ratings below reflect their feedback.
ABOUT THIS TOOL
When you're shopping for insurance, price and customer service are important. Will you be happy with claims service? Will you want to renew your policy and recommend the company? Insure.com asked the customers of large insurers to rate their level of satisfaction on five key measurements: customer service, claims, value for the price paid, whether they would renew and whether they would recommend the insurers. This resource shows their responses and lets you sort by the measurements most important to you.
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer-satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company.
Data were collected for 20 large companies by market share in each category (except 19 in health), so not all large companies were represented in the study. The top three companies in each category earned Insure.com's People's Choice Award.
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