The problem with Best Buy, 

The idiot in a blue golf shirt is the "expert"? Lord have mercy!

I walked into Best Buy last X-mas to buy a wireless printer. Found the one I liked. But when I got to the register I was suprised to find out that my charge account there had been cancelled. I never had a payment problem, and had used it o purchase higher dollar items like 'fridges & microwaves. I never recieved a notice my account was being cancelled for any reason. So I was pissed. I walked out. Found the same printer at Staples. I had some reward cash there, so I even saved a few bucks. I could have bought that printer at half a dozen places within a 5-mile radius. I walked into Best Buy first, and never will again. Afterwards I contacted their credit dept. and was just told the account was closed & could not be reopened. No reason, no explaination.

Went to BB to get a CMOS battery for my fathers computer, the sales

associate didn't have a clue, ended up going next door and getting a battery from the Wal-Mart watch department. The sale rep"s either dont have a clue or talk down to you or jump you like a raw peice of meat when you walk into the store. The problems are up and down the entire management chain. I wonder if the store managers get any type of training at all.    

Best Buy is going down like the US economy

 

Pretty much they are both doomed. And the sooner they collapse the sooner people can rebuild and get on with their lives.

 

 

If you think Joly has a firm grasp on the retailers problems you are mistaken. The problems in that organization run much deeper than price matching Amazon. No one in the organization really wants BBY to fight with Amazon for market share, but it is exactly what they should be doing, but proactively, not in reaction to Amazon. The management team from corporate to districts to stores are a group of old school retail merchandisers with very few new ideas about how to serve customers properly in a highly competitive retail environment, and that attitude is pervasive to the point that mass replacements would be necessary and that just isn't feasible. The operating environment an structure is archaic and even with the money would be very difficult to turn in time. Their buying strategies don't work either as can best be demonstrated by the fact that rarely, from a pure price perspective is Best Buy the price leader, and when they are the limited quantity item is usually gone too quickly. Their Geek Squad services are way over priced for the level of thechnical expertise coming from the majority of the Geeks in the squad. They fail miserably in packaging valuable services with value items that could postion them better in the market place, and they have no clue how to sell and market to the higher end clients who will spend more $$ on more margin rich products and services. In short, they don't really have a firm operations, sales, marketing and services strategy, the react and knee jerk themselves in circles. WHy haven't they explored home theater and family room/living room furniture as viable product lines to boost traffic, sales and margins? This is a huge strategic miss on their part. Why aren't they offering digital download stations for music and movies and other relevant digital media as opposed to maintaining the square footage it takes to display all the CD's, DVD's and other soonto be outdated media types. They could do it and still offer hard copies for those who want them at an extra cost. This would boost device sales, media sales and prop up profits, as well as position them as a technology leader instead of paying lip service to connectivity and leadership. The last points are --If Richard Schulze is successful in his bid, will he be a change agent? If he takes on the debt to buy the stock, will Best Buy be able to perform to the levels necessary to service and retire that debt? Doubtful, and that means for too many people, the end is near.

What they need to do is pay their employees enough to keep good people. I haven't been in a Best Buy in years mostly because of poor service by their underpaid staff.

Best buy sells everything at retail price. Who wants to spend $30 for a dvd that came out 10 years ago. They need to have good sales to bring in more customers.

 My family and I drove 80 miles to the Best Buy in Salem, Oregon. We were shopping for 2 televisions and 2 computers.. We had 10, 000 dollars in cash to spend. We selected the 4 items we wanted to purchase for near seven thousand dollars. Well, they wanted us to purchase the items on credit. We explained we did not want or desire to purchase them on credit. We have cash and offered to purchase the items if they would consider a discount for the fee the bank charges for using credit. No deal. Se we left.

Best Buy offered a refurbished HP laptop computer for a good price, but they did not offer and refused to offer a warranty other than 90 days parts. No warranty no deal.

The Deal of the Day: Try to purchase more than one of small low cost items; for example, flash drives. I wanted three but they would only sell one per order.

In addition, I have traveled the 80 mile trip 4 times and the item they advertised for sale was not available. Best Buy, I think not.