The 13 worst supermarkets in America

These grocery stores received the most complaints and the lowest scores in areas such as price satisfaction, customer service and cleanliness in an annual Consumer Reports survey.

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45Comments
Apr 9, 2014 12:29PM
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Most supermarkets have way more checkout aisles then workers actually in them. This is understandable as some times are busier then others but going to wal-mart or safeway even during the busiest times there are way too few checkout lines open. This is a cost saving measure along with paying very low wages but the combination of unskilled, unmotivated, overworked employees leads to very poor customer service. Going to places like Costco you see long lines but usually most checkout lines are open and the employees are much more efficient.
Apr 9, 2014 11:49AM
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Got to love the old Ford Maverick in the parking lot of Choppers.
Apr 9, 2014 1:35PM
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I cant stand any store that ask you for a card so they can sell your personal information.
Apr 9, 2014 3:38PM
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Walmart would make a lot more money if they weren't out of common items.  I swear they know what I want before I get there and hide it.  I have gone to the internet to buy stuff because I am tired of wasting time and gas on going to a store that is out of stock.  Going on-line to see if a walmart has it in stock is a waste of time because they don't keep the web updated.  I give them a 2 on a scale of 1 to 10.  Ps 2 is low.
Apr 9, 2014 1:08PM
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I live in Pittsburgh, PA & love Giant Eagle. While there are some older stores that are a little worn, the new stores & especially the "Market District" stores are excellent. I'd love to see some of the stores that are rated the best if GE made the worst list.
Apr 15, 2014 1:25PM
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I've lived all over the country you have good and bad stores in every company. In the northeast Price Chopper always seems to be trying to get better by remodeling the older stores. Now they have Market Bistro in Latham. I haven't been there but word on the street is that's it's pretty cool.
Apr 9, 2014 10:29PM
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The local grocery store I shop at is a Dillons (owned by Kroger like half the other chains in the country).  The store is clean and has been recently remodeled, and the employees are helpful.  But every time I shop there, there is only one full-service checkout line available.  Everything else is self checkout.  Self check out is OK for a half dozen items, but is a real pain when you are buying a couple of weeks worth of groceries.
Apr 9, 2014 3:08PM
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SO WHY DID YOU fu%&ERS DELETE ALL THE EARLIER COMMENTS?
Apr 9, 2014 6:07PM
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Not enough check out lines ? Long waits ? Quit shopping on Thursday Afternoon, Friday and Saturday....the busiest times. Simple solution.
Apr 9, 2014 5:58PM
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Wal-Mart has it's problems.  But, any time I have had even the smallest problem management has bent over backward to resolve it, even replacing an item and giving me a refund.  They also have everything you need under one roof.  True, they do not have enough full service check-outs, but our town's store has self-serve check-outs that are very consumer friendly and quick.
Apr 9, 2014 12:36PM
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There will come a time when the least will be the best.
Apr 9, 2014 6:22PM
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Walmart has the most complaints because it has by far the most customers .
Apr 9, 2014 3:57PM
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Buy lots of food, where ever you shop, and eat..eat.. eat..   Make sure you get big and fat, so you have a whole lot on you, for us to eat when we invade.
Apr 9, 2014 6:16PM
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I don't know who comiled the list for worst supermarkets, which including Safeway. To me, Safeway is one of the best supermarket I like. It's Just 4 You feaure is good, and also it always fixes any price differences. 
Apr 9, 2014 2:24PM
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The Ralph's grocery chain should have been high on this list. Their deli service at most locations is horrible and inefficient. Waiting 15 minutes for a third-pound of ham is commonplace. And the displays throughout the aisles are too many and poorly placed.
Apr 11, 2014 3:00AM
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I find it hard to believe that Trader Joe's was on the favorite grocery store list. I started going to TJ's in California about 30 years ago where I grew up and lived til I was 48. I have been to stores in Illinois and Oregon as well. One thing I have noticed, being a long time regular customer, is that the quality and value per dollar (less for more ) of the items has decreased a lot over the years.

 

I used to always be happy with their products, however, for a few years now I have found that I am getting things home and they are just not as good as they used to be. I am also a gastronome who has been preparing food myself for many years and I can tell when something is lacking in the quality and taste area.  I very rarely visit the stores anymore. 

Apr 9, 2014 5:32PM
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One they missed are locally owned HY VEEs. Some are very good in larger cities but when you come to Brookings, SD the HY VEE here is terrible. The produce is as bad or worse than Walmart and most products cost 20% to 50% more. I go to the HY VEE in Sioux Falls to get most of our groceries as they have mush better produce and better prices. It is the difference between larger cities and small I would assume as the gasoline stations here in this Podunk place are about the same gas sells for .10 to .20 cents per gallon more than larger cities and especially higher than Minnesota and Nebraska.


Apr 9, 2014 2:41PM
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Geesh!  I absolutely hate Giant Eagle.  You really can't tell Giant Eagle apart from the dreadful Walmart.  You are right.  They are absolutely some of the worst grocery stores out there.  I will actually drive the extra miles to go to a decent grocery store rather than frequent these two losers.  Why?  Well they have poor service, outdated and wilted "fresh" produce, rude cashiers or lack thereof, incredibly poor store setup so you must look all over the place for items.    Here in our area we have Acme in Akron and they are very nice stores.  I see they did not list Ohio as one of the states for Acme.  I love Acme.  They store is well designed and I find it easy to locate what I need.  The cashiers are so nice and I never have to wait in line for any length of time.  We also have a local family grocer who is the best in the business.  We have a grocer - Buehler's which is the best grocer in our area.  Giant Eagle and Walmart should observe what makes them so successful. 
Apr 9, 2014 2:33PM
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I am surprised Walmart got the rating it did.  I would think it would be the absolute worst. Period. It will eventually go by the wayside...as most large retailers eventually do.  I just probably will not live to see it happen.  I shop at a small store, Walmart is in my town, but it is very last resort for anything. I will drive 20 miles to avoid it.
Apr 9, 2014 3:01PM
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Hard to believe Wal-Mart is on this list. our Wal-Mart is clean plenty of check outs even self check outs and the employees are friendly. I guess people just hate on success.
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