10 companies keeping customers happy

It's not rocket science: Consumers just want quick and personal service. Amazon, Lowe's and Trader Joe's are among the top-ranked businesses that have figured out the formula.

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VIDEO ON MSN MONEY

293Comments
Nov 12, 2013 10:39AM
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VERIZON , hands down, is the absolute worst company I have ever dealt with. Some of their policies and doings are completely AGAINST THE LAW. They get away with their intimidation tactics because they are A MONEY GRUBBING BIG BUSINESS.
Nov 14, 2013 4:16AM
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Just buy American products. If I see made in china I do not buy anymore
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One company that should NOT be on here is MSN....

 

why should I have to click thru 12 slides of advertising to read the article??

 

 

Nov 14, 2013 7:32AM
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Costco and Trader Joes also treat their employees well. The believe in the Hershey business model - you will be successful if you treat your employees and customers well.
Nov 14, 2013 6:09AM
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I shop at Sams for their lower prices but when i go to check out and there are 3 cash registers open and 10 people in each line I wouldn't give the stores more than 1 star
Nov 14, 2013 6:50AM
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The retailers around me in general do their best to keep you happy. On another side of that story, Verizon and Comcast have the worst customer service and billing of all time. Seems like they just make charges up every month.
Nov 14, 2013 6:32AM
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You missed Auto Zone as one of the best. No hassle return policies, lifetime warranties, and excellent customer appreciation. They treat their employees as their #1 asset.
Nov 12, 2013 8:12AM
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And yet again, not a bank or communications company amongst them.
Nov 14, 2013 9:12AM
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I love Amazon, no matter where in the world the product is being shipped from, I always get it earlier than projected by them. I've bought many items from them and I've never had a bad experience with them.
Nov 14, 2013 10:21AM
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Wal-Mart is one of the worst company when it relate to service.
Nov 14, 2013 6:24AM
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Lowe's, at least in my area, is horrible at customer service. I don't even shop them anymore because the lack of service.
Nov 14, 2013 8:01AM
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I am a bit surprised to see Lowes ranked above Home Depot. It seems regardless of which Lowes I have ever shopped, associates are hard to find or run the other way. Home Depot seems to have knowledgeable people and are more than willing to seek you out and help.
Nov 14, 2013 7:58AM
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Sam's Club???????????? Baaaaahahahahahaha....
Nov 14, 2013 8:58AM
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You should hear the stories of the folks who have dealt with Bank of America.  Tgheyare the biggest corporate crooks ever.

Nov 14, 2013 8:03AM
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I like the higher end home products that Lowe's carry, but in all my years of shopping, Home Depot out does Lowe's in customer service hands down!!!

 

Yep, Amazon is great!

Nov 14, 2013 7:17AM
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Macy's customer service is horrible.  They should try and find the holiday spirit before they lose customers like me who supported them all these years.  I called about a simple pricing issue on their website and was treated like crap so, yes, done with them!  Kohl's definitely is one of the top in customer satisfaction, may they take a few lessons from them.
Nov 14, 2013 7:23AM
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horrible situation in retail today. No customer service anymore. Best to shop on the internet.
Nov 14, 2013 8:18AM
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The LOWES in our area has great customer service.  Not so, with Menards and Home Depot.  Amazon. Zappos, and Zulilly are great online shopping,  They make it so easy to return something.  I ordered a book from Amazon and the US postal service damaged it.  The had a note on it that a package had leaked on it.  The whole book was ruined, smelled like cinnamon oil.   After filling out the survey from Amazon, they credited my account!   I told them I didn't expect them to do that, it wasn't in any way their fault and they insisted!   The USPS, however, didn't even offer! 

Nov 14, 2013 10:16AM
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Lowe's & Home Depot? Are you kidding me? How can you get great customer svc when you wander thru a frickin store the size of a football field & can't find an employee?! When you do there's actually a line of people who hunted down this same employee waiting to ask a question!

 

This list is bogus.

 

 

Nov 14, 2013 7:17AM
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To Ralph comparing Lowe's to Republican Propaganda. How's that Obamacare working out for you?
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