7 retailers on the ropes

These mainstays of American malls and Main Streets are under pressure from myriad challenges, from online competition to poor management to data theft.

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VIDEO ON MSN MONEY

125Comments
Feb 13, 2014 10:33AM
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A friend of mine started working at sears in the 1950s.The only job he ever had till retiring in the early 1990s.he sold appliances.made a living, owned a home and supported a family.relatively speaking goods cost more back then.a 19 inch television cost 350.00 arond $2000.00 in todays dollars a refrigerator cost about $900.00 then but lasted 25 years.We paid more money for better stuff made here which meant better employee pay.But there were much fewer things to purchase back then.television was free.oil and gas were cheap and no technology to speak of to take a bite from a family budget.health care was cheap because it really only had to cover hospitalization.doctor visits were paid out of pocket as were prescriptions.preventive care was not a big thing back then so there were very few drugs prescribed. down side was most people only lived to 65 or so.my family health plan cost my company$ 600.00 a year and covered 95 % in the late sixtys.  America just took a wrong turn. 
Feb 13, 2014 9:38AM
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I'm tired of all the finger pointing at Obama for every problem. There are several good and true comments on here, real estate, and wall street are the top true statements. I worked retail, even managed a store for a while. We made lots of money and paid our employees well including health insurance before we went public (wall street baby). Then all hell broke loose, caps on salaries, hiring at minimum wage, loss of benefits, loss of bonuses, reduction in hours allotted to run the store(there goes customer service), all because of the stock market. Don't blame the designated poster boy, blame the so called investors who are destroying America reaping profits on others sweat and tears! I am not speculating, its the truth! 
Feb 13, 2014 8:37AM
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Sears sucks because they treat their customers like crap:


Sears ratings:

Feb 13, 2014 9:12AM
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Regarding Best Buy.  It is young employees.  When you hire kids to be the face of your stores and pay them kid wages you get a lot of flirting and, "It's all over there."
Feb 13, 2014 8:27AM
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Sears has THE WORST customer service of all time. Their home appliance repair is equally top on the list for poorest.  4 tech visits & 8 weeks of waiting to get a Kenmore washer/dryer repaired... and I kissed them bye bye. Just bought new appliances at H.H.G. after decades of Sears loyalty. When a store sucks - I take my money elsewhere. H.H.G. was great, deal was amazing. When delivery was cancelled due to inclement weather I was given a half price 5 year warranty, knocking yet another $250 off my already great deal. Plus they found me 3 REBATES, taking the price down an additional $250 dollars. Low price, rebates, exceptional delivery, warranties, and stellar sales reps... H.H. G., I will be back again. You are my new go-to. So Bye-Bye Sears.


So that was my 1st purchase elsewhere, dear Sears. But now I need a lawn mower, vacuum, towels, dishes, tires, carpet cleaning, clothes, shoes, gym equipment, and roofing. Guess what. Your crappy customer service sent me looking for a washer dryer elsewhere. And now I will continue to spend my money elsewhere... You lose big time when just ONE loyal customer hits your competitors door front and I become pleased elsewhere.

Feb 13, 2014 10:03AM
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One of the big issues the huge salaries of the CEO's that don't really do work. The other issue is that 90% of their products are made in China. These companies promote cheap foreign products rather than American. Profits to CEO's before American jobs.
Feb 13, 2014 9:51AM
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Can't believe they are recycling this story again....it shows up about once a month.
Feb 13, 2014 6:46AM
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Why do they need investors in a retail business? I thought that you sell a product that is your investor. Not someone to satisfy by screwing your employees.
Feb 13, 2014 10:07AM
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I shop Best Buy, Target, Sears, Walmart, always looking for the best price. I used to shop Macy's quite a bit but haven't since I moved out of my parents house, they are too pricey for me now. I'm not above looking in consignment shops for household items, or Dollar Stores either. I found a sweet little hand painted folk art chair (simple floral design painted on the chair back and legs) for 5 bucks at a consignment store.

Sooner or later they will figure out that the masses are looking for deals, and outnumber the wealthy. I look for quality items and fair prices not expensive cheaply made junk. Always hunting for the deal.  

Feb 13, 2014 4:30AM
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@Rocky .... funny you should say that. I've noticed this has got to be the most recycled article on MSN I've ever seen. Over & over for almost 2 months now. I guess they want to make sure veryone see's it .... at least 10 times LOL.
Feb 13, 2014 11:02AM
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I recently "retired" from Retail Management.  Retailers have been cutting employee hours for many years due to poor sales, yet stress that we are to provide outstanding customer service.  I never did understand how we could provide good customer service when we might have only 2 or 3 employees in store at any given time.  There were many times when all Associates were helping customers at the registers, yet there are customers on the floor needing help.  Not to mention we have merchandise to get out, markdowns to complete, collateral to get up, store to clean and straighten, etc.  All is expected to be done in a timely manner as we are asked to confirm when our tasks are done and are scolded if they haven't been completed on time.  Never mind how busy you might have been with "providing exceptional customer service".  Much is expected of a retail employee outside of customer service.  I never knew of these demands until I worked retail so it was very eye-opening for me.  Even though I understand these are trying times, I have never worked in such a thankless environment.  One last point, every store has it's own sales goal.  How does it help our brick and mortar sales when we give the customer a register-printed coupon at POS to shop our online store?  We're gonna be seeing a LOT of empty storefronts due to online shopping.  Just a sign of the times, I'm afraid.
Feb 13, 2014 8:31AM
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Whats really killing retailers is the leases on commercial properties. I see them mostly go away due to high lease payments. Don't blame anybody else.. Its the truth. Real Estate has crippled the US due to lack of  regulation. Even personal housing issues. Its the biggest payment in general and those that has seen them rise will not shop either. We still don't have a good leader in the Department of Housing and or regulations to keep consumers out st retailers. People are buying minimal items and always looking for deals. Why we buy Chinese crap.

Feb 13, 2014 9:01AM
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Best Buy slogan should be "come check and try any electronic before buying them on Amazon" xD ;)
Feb 13, 2014 9:57AM
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How many times are you going to re-run the same thing MSN? This same article was posted a few weeks ago.....
Feb 13, 2014 9:50AM
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How many times are you going to post this exact same story? I've seen it on your scrolling featured stories about 6 times since January.
Feb 13, 2014 9:53AM
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Now show us the story again on how to buy a car.....no wait, the story on how to maintain your car....no that is not the one either.....the story about crooked auto mechanics!!
Feb 13, 2014 10:57AM
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A look at the insides of these cold-hearted megalithic corporations reveals the same thing every time;  greed,  major disconnection from their customer's wants and desires,  pushy sales tactics,  poor or unavailable customer service,  stinky sales and return policies.
They can all blame their problems on the internet if they like,  but in the end,  they all did it to themselves.
I,  for one,  will be perfectly happy to see Best Buy fold.

Feb 13, 2014 10:16AM
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I worked at JCP for 8 years! I left right after Ron Johnson took over. They changed their vendors just before I left and their lower end brands like st. Johns bay, is even poorer quality now. Items like their sheets and classic bath towels were always good quality and sold well. Their classic towels are now no better than what you can find at Walmart. One of he biggest mistakes was getting rid of their catalog! People loved so many choices! 





Feb 13, 2014 11:16AM
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  Way too much CAPITALISM!

That's why the bosses and upper management get all the bonuses, freebees, courtesies, and raises.

  The workers get minimum gratuities and considerations. And, the workers mostly end up doing the work of two or more people.

  Way too much capitalism with semantic excuses!

Feb 13, 2014 10:01AM
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Greed on the part of the rich and government is what will put these places out of business...how's that working out for you? When you continuously drive people into the poor house this is what will happen. Hopefully soon the people will wake up and revolt.
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