3/5/2013 2:30 AM ET|
Best insurance companies of 2013
A customer satisfaction survey shows which auto, home, health and life insurance companies have the most-satisfied customers.
USAA, American General and Kaiser Permanente earned the highest scores from customers in their respective categories in Insure.com's annual customer satisfaction study.
Overall satisfaction with insurers' customer service went up for everyone except auto insurers, where satisfaction levels held steady. And while satisfaction with life insurers went up, they still dropped below health insurers this year for customer service satisfaction.
We asked more than 5,600 insurance customers nationwide to rate their satisfaction with their auto, home, health and life insurance companies. We collected ratings for 20 large companies for four types of insurance. Click on our insurance tool to get detailed customer satisfaction scores.
Here are percentages of customers saying they are "completely" or "somewhat" satisfied with their insurers' customer service:
- Auto insurance customers: 80% (2012 results: 80%).
- Home insurance customers: 76% (2012 results: 73%).
- Life insurance customers: 67% (2012 results: 63%).
- Health insurance customers: 71% (2012 results: 61%).
For overall scores, companies were judged on five measurements:
- Customer service.
- Claims satisfaction.
- Value for price paid.
- Percent who plan to renew.
- Percent who would recommend the company.
(Life insurance scores did not include claims or renewal questions.)
Auto insurance winners
Among auto insurers, USAA, Erie Insurance and Auto-Owners Insurance scored the highest and earn Insure.com's "People's Choice Award 2013."
USAA, which sells only to members of the military and their families, had a resounding victory, scoring five stars for customer service and claims in both the auto- and home-insurance categories -- the only company to do so.
96 (of a possible 100)
Home insurance winners
Home insurance customers gave the highest scores to USAA, Amica Mutual and Country Insurance. All three were propelled to the top with the help of five-star ratings for claims satisfaction. Amica stumbled slightly on price satisfaction but had strong scores in the other measurements.
Find complete home insurance rankings (click on “Home” tab).
Life insurance winners
American General, Jackson National and Allstate went to head to head for the best life insurance scores, but ultimately American General edged out its competition due to the high percentage of its customers who say they would recommend the company.
Find complete life insurance rankings (click on “Life” tab).
Health insurance winners
Among health insurers, Kaiser Permanente and Blue Cross and Blue Shield of Illinois were able to snag the top two spots thanks for strong showings for claims satisfaction and renewal scores. Humana earns a People's Choice Award at No. 3 with the help of high scores for renewal.
Blue Cross and Blue Shield of Illinois
Find complete health insurance rankings (click on “Health” tab).
VIDEO ON MSN MONEY
If you want to know what Insurance company is the the best and which ones are the worst, for auto claims, contact your local Collision Repair Facility. They work with insurance companies all day long every day. They'll be happy to tell you which ones don't SUCK. It's a very short list.
My son, who is in the Army, had USAA. Had it that is until he had a fender bender and they wanted to total his car and give him 1/2 of NADA dealer value.
Now he has State Farm, like I have had for 40 years.
Amy, for next year might I suggest you "poll" a few of us that are previous USAA customers and why we are in that status. I was 28 year customer of ONLY car insurance with as many as 7 cars at sometimes. When I started with USAA they ONLY insured officers and their immediate families,
that expanded to "Top 3" in enlisted ranks which was certainly warranted. Due to the fact that all those WWII and Korea officers are dying off in large numbers USAA has been FORCED to now include everyone and anyone that has ever SEEN anyone in the military. What do you think that did to their "risk" ratings for auto insurance???
I retired from the USAFR with 26 years of service, many of the soon to be almost 12000 pilots at my soon to be merged airline are current/retired/former military members with USAA eligibility. I cannot begin to tell you how many times on our pilot forum someone comes on the board looking for advice for other insurance companies as they have finally had enough of USAA and their "5 star" customer service. I would like to point out MOST USAA customers have no clue what other companies do because they have never had any other company. Suffice to say, the former Generals/Admirals/O-6's etc that run USAA have never dealt with REAL CUSTOMERS so they don't really know how.............if they did, they would have made a CONCERTED EFFORT to recapture a market that includes people in their highest earnings years, DON'T LIVE ON BASE, DON'T DRIVE STAFF CARS (who buys that insurance), but they do in many respects drive more expensive cars and live in the most expensive house they have ever owned. I'm not sure how many USAA Texas homeowner customers can not know how expensive their policy is compared to other companies in the state. They ASSUME USAA is ALWAYS the cheapest, that is not the truth.
My story can go on for pages, suffice to say I did not end my 28 relationship with them over nothing, and neither do the many pilots I fly with in the airlines. I think it might be time to find the other side of the story with USAA and perhaps this poll will look different next year!!
I don't know who paid for these, or who paid for the results, but as an agent I can tell you
that from my interaction with these companies and my clients interactions with the majority
of these comanies either for customer service or claim info or claims paid, the would be
way down the list of an acceptable company.
I think that every one is right in saying that USAA is the best and the worst. For younger drivers (under 30) with one car and house insurance is cheaper for them, but the way this is offset the cost is the people over 30 and/or multiple vehicles picks up the slack. Their cost doesn't go down with age or with the more autos you half (although you can only drive one at a time). I believe that is why people like Mr. Keith is upset with. I too have had them for over 15 years now but will have to get another because of this. They do react promptly with adjusters if you do have any type of claim. Really this is what has kept me with them this long.
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