VIDEO ON MSN MONEY
My wife and I are retired and in our seventies and living on a fixed income. We have been a Verizon customer for 8 years when I decided to get our first smart phone which we love and is not an issue here. The store we went to talked us into also dropping our AT&T landline and unlimited DSL and replace it with Verizon Connect and Jetpack. After all, they said that we would be paying them the same rate we were paying AT&T and we would have more flexibility. What they failed to point out is that we were limited to 5mg a month and could not use our fax machine. We do not understand the difference between a mega byte and a mosquito bite and found out that my wife and I used 5mb in about one half month. We were out of town with the jetpack and when we got back and tried to discontinue service we were told that it would cost us $340 to disconnect since we went past our trial period. I said nonsense because we were lied to and not getting an apples to apples replacement as we were promised. I had to wait for days until I could get my AT&T service restored and had to get a new phone number. I made useless trips back to the Verizon store and made several phone calls that got me nowhere and was always told that someone would be getting in contact with me but no one ever did. I finally wrote letters to Better Business Bureau and the Verizon home office outlining what we were exposed to and finally at long last we got the results we asked for and got our refunds. At long last, the service we finally got was nothing less than outstanding. My advice is NEVER to give up when you have an issue and that you know that you are right,. Also that time is of the essence and do something without delay. The Verizon people seem to think that after a few futile tries of getting nowhere that you will just go away..
Every time I shop at Publix's I'm more amazed to find every employee so pleasant and helpful...it is a real pleasure to grocery shop!!!! I could care less that the Wally's advertise how much money could be saved it is not worth it to me to deal with the rude employees!
I absolutely love Trader Joe's! Grocery shopping almost becomes something I look forward to :) Any place that puts a smile on your face while you are there is tops in my book.
The one time I had to call customer service at Amazon was a horrible experience. The call center was in India and I had to "ask for a supervisor" to finally get what I felt was fair. Yikes!
Verizon is not only crap, they're smug about it. They think they're the only game in town.
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Although geopolitical concerns factored into the modest retreat on Monday, the worries were cast aside today after separatist forces in eastern Ukraine handed over black boxes from MH17 to Malaysian authorities and Secretary of State John Kerry began working on brokering a ... More
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