10 companies keeping customers happy

It's not rocket science: Consumers just want quick and personal service. Amazon, Lowe's and Trader Joe's are among the top-ranked businesses that have figured out the formula.

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218Comments
Nov 14, 2013 11:35AM
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Last night, I came up to the register at TJ's and realized that I did not have my debit card with me...and I had a full basket of groceries!  I expected to possibly be told to come back another time (and have to re-fill my basket), but no, they told me it was alright, they'd scan everything and put a hold on it and I could run home and get it.  I returned about 15 minutes later and my groceries were all bagged and ready to go.  They'd even put them in the cooler for a minute so my frozen items wouldn't melt.  No fuss, and a whole lot of friendly!  Also no judgment for my absent-mindedness.
THAT'S customer service :)
Nov 14, 2013 11:01AM
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Verizon has to be the absolute worst company in the world for customer service.  Nobody is helpful.  Most CSR's have terrible attitude problems.  EVERY single person you speak to on the phone is brusque at best, rude is usually the status quo.  I've even been hung up on, trying to reach a supervisor because the CSR I was speaking to was a total ****.  They don't care about their customers because they have a monopoly in the wireless business.  Twice in my life I've had to have verizon as a carrier - the second time was not by choice - I had a contract with Alltel and they were bought out by Verizon.  Even though I only had four months left on that contract, they still managed to screw me over royally...for a second time.  Next time something like this happens, or if it ever comes down to verizon being the only carrier left on the planet, I will be without a phone.  Forever.  They are by far THE.  WORST.  COMPANY.  EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Nov 14, 2013 12:05PM
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Bring the customer service jobs back to the US. People get tired of having to explain multiple times to a person that only knows enough English to read a script and answer Yes/No or Thank You/Hello.
Nov 14, 2013 11:07AM
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I would have to disagree with Vikequeen.  I do agree Verizon has terrible service, but Comcast beats them all.
Nov 14, 2013 11:02AM
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PUBLIX has the friendliest employees I have ever seen. Also, Chick-fil-a is great!


Nov 14, 2013 12:06PM
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My wife and I are retired and in our seventies and living on a fixed income. We have been a Verizon customer for 8 years when I decided to get our first smart phone which we love and is not an issue here. The store we went to talked us into also dropping our AT&T landline and unlimited DSL and replace it with Verizon Connect and Jetpack. After all, they said that we would be paying them the same rate we were paying AT&T and we would have more flexibility. What they failed to point out is that we were limited to 5mg a month and could not use our fax machine. We do not understand the difference between a mega byte and a mosquito bite and found out that my wife and I used 5mb in about one half month. We were out of town with the jetpack and when we got back and tried to discontinue service we were told that it would cost us $340 to disconnect since we went past our trial period. I said nonsense because we were lied to and not getting an apples to apples replacement as we were promised. I had to wait for days until I could get my AT&T service restored and had to get a new phone number. I made useless trips back to the Verizon store and made several phone calls that got me nowhere and was always told  that someone would be getting in contact with me but no one ever did. I finally wrote letters to Better Business Bureau and the Verizon home office outlining what we were exposed to and finally at long last we got the results we asked for and got our refunds. At long last, the service we finally got was nothing less than outstanding. My advice is NEVER to give up when you have an issue and that you know that you are right,. Also that time is of the essence and do something without delay. The Verizon people seem to think that after a few futile tries of getting nowhere that you will just go away..   

Nov 14, 2013 11:03AM
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I can honestly say, I love Amazon.  Especially, the Prime account...what a value! It has literally drained my local Target and other retailers of thousands of dollars of my business. Hours and hours of time as well as money saved!  Add to it the streaming video service...slam dunk!  I love it!
Nov 14, 2013 11:53AM
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Bank of America and Verizon are known the world over for sucking at customer service; they just can't seem to get customers' needs satisfied..... and it's not that hard to do.
Nov 14, 2013 11:15AM
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Every time I shop at Publix's I'm more amazed to find every employee so pleasant and helpful...it is a real pleasure to grocery shop!!!!  I could care less that the Wally's advertise how much money could be saved it is not worth it to me to deal with the rude employees!

Nov 14, 2013 11:56AM
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I absolutely love Trader Joe's!  Grocery shopping almost becomes something I look forward to :)  Any place that puts a smile on your face while you are there is tops in my book. 

 

The one time I had to call customer service at Amazon was a horrible experience.  The call center was in India and I had to "ask for a supervisor" to finally get what I felt was fair.  Yikes!

Nov 14, 2013 12:13PM
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Sam's Club is a WalMart.  Poor customer and employee relations.  Others on this list are questionable.  Lowe's, Home Depot?  Who made this list?
Nov 14, 2013 11:20AM
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Lands End. No question - easy to buy, easy to return (free), friendly customer service people.  Clothing made in America.
Nov 14, 2013 11:20AM
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I can't speak for most of the other companies, but Sam's Club SUCKS!! I signed up for the premium membership and only shopped there once! Because the customer services sucked, and the business treat people like they live in a Third World Country. Those jackasses from hell at Sam's Club checked me as I was going into the store, at the cash register, and as I was leaving. And the stupid cashier told me that I could not bag my groceries because the checker at the door needed to see what was in my cart, along with my receipt to make sure I didn't steal anything! After that experience, I said, "HELL NO"!! Are they kidding?!! I got my $100 dollars back for my premium membership!...And I thought that the military commissaries SUCKED!! At least the military commissaries don't treat its customers like that! Yes, most military commissaries ask to see an ID before shopping there, and they sometimes ask to see your ID while making a purchase at the cash register, especially if you are black! But, at least commissaries will allow you to bag your groceries, and you don't have to worry about being harass on your way out!
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When it  comes to customer service, dlandrum is so right.  I've shopped in Publix both in Georgia and now in Florida, and no matter what you need, the service is impeccable. I don't care what the others offer, they are copying the buy one/get one concept.  Publix has the best meat, deli and bakery products anywhere.
Nov 14, 2013 11:14AM
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Fareway grocery stores (the way grocery stores were in the good ol' days), Grizzly Tools (absolute best cust service), Amazon, Most small family run businesses. All on the good list.

Verizon is not only crap, they're smug about it. They think they're the only game in town.

Nov 14, 2013 11:41AM
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Lowes?! After they fired that worker for chasing after a thief? Now I *know* this article has no credibility.
Nov 14, 2013 11:41AM
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Obviously they have not talked to anyone about Home Depot in Canada. WORST SERVICE EVER. I consistently have had poor to horrible dervice at 3 different Home Dept
Nov 14, 2013 11:50AM
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I am usually one of those that is skeptical of these surveys, and I hardly have anything nice to say anymore about any company out there, but USAA really is the best.  If you don't have a military background, marry someone that does!  You won't ever find any other insurance provider, ever, that can rival USAA.  They literally make you feel like they're looking out for you.
Nov 14, 2013 11:42AM
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Lowes also gives a 10% discount to all military veterans. They give the discounts all the time, not just on certain holidays.
Nov 14, 2013 11:50AM
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- Add Virgin Mobile to the list. The few times I have had issues, the folks on the phone were fabulous. Solved the problem and were actually FUN to talk with - and they didn't just stick to that annoying script that makes you want to tear your hair out! Good for them!

- Great experiences at both Lowes and Home Depot over the last year or two. Way above expectations and above and beyond the call of duty.I think they are really on a good path to leave behind the old evil service ways they were known for in the past.

- Amazon always rocks!
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