2012 Customer Service Hall of Fame
These companies have made keeping customers happy a priority, and it shows in the results of our 2012 customer service survey. But are there clouds on the horizon?
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Dish Network has my vote as the biggest scammers in the TV industry. I was told by the techs that came to my home there was no way I could get my locals in HD. But something happened Miraculously, the lead installer, or should I say head liar, came to my house, just happened to be in the area:), and told me that the signal was to be up and running on the Eastern Arc sats in a matter of weeks. Well, the weeks turned into months, you get the picture! He should have been fired on the spot, but he probably got a bonus for not letting me get away! I was actually able to speak to one of the higher ups at Dish, or it could have been Peggy taking his turn, and never received an apology!! Unbelievable!
Just a footnote, unfotuuately I had to declare Chapter 11 due to a liver transplant and that is how I got the bastards to cancel the contract.
USAA needs to be on this list. I'm shocked that it's not. I've never been treated better by any other Banking Institute that with USAA. They make the members feel like family and consistently go out ot their way to make the customer happy. I've been with them for over 15 years and since day 1 I've been a priority with them.
There is ONE company left OFF the list and that is BING! Why on earth do they hire the village idiot to come up with a juvenile format where you 'see who the companies are' garbage of clicking back and forth in order to read an entire article. What is wrong with setting down your caption THEN writing the entire article, listing the companies, without all of this childish flipping back and forth. For that reason the minute I see this ridiculous format I go onto something else and say to heck with article. I don't want to waste mh life with their silly formats and childish games! Grow up MSN - most people on here ARE grown up - how about hiring a few? I don't EVER use Bing bacause of this procedure and format - its absolutely silly! I'll use my time reading intelligent, fully informative, articles. I won't stoop to their refusal to be an adult! Pathetic!
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