2012 Customer Service Hall of Shame
Overall, customers seem more satisfied than they did in 2011. But major players in the industries we love to hate -- banking, credit cards and cable -- still dominate the list of companies ranked worst in MSN Money's 6th annual survey.
VIDEO ON MSN MONEY
I love this from BOA:
"It's important to note that we never implemented the fee," said spokeswoman Anne Pace. "It was something that was talked about."
Why, thank you, Dr Spin. Let's ignore the fact that the reason you "never implemented the fee" is because of the backlash from everyone who left, or threatened to leave..........but you just keep on "talking about" fees - we're listening.
You people are disgusting.
AT&T and Dell has to be number 11 and 12 then. AT&T has the worst customer service I have ever come across. So much I have totally banned them altogether. Dell is just as bad. I live in America and would appreicate an american customer support.
I mean when they screw up, and we have to call them for any reason we should be paid for our time and effort, I say we should be able to charge a fee to them.
B of A is the worse.
They are suppose to call me when they see irregular activity on my account and/or debit card, but have they called me once (even though they have my phone number)?
NO!!!!!! They block the card and I end up having to dial that stupid 1-800 number, be put on hold for 5 minutes and stuck listening to their "musik." I wish they would at least choose what music I want to listen to.
The reason they never call me? I was finally able to get the truth out of one person and she told me that they do not have the ability to cal out. Only can receive calls. LOVELY!!!
THey sure want my money (a la fees), especially when I was moving my 401(k). Needless to say, I told them, "NO WAY!" about investing my 401(k) with them and went another route. Now I am reviewing various local banks and credit unions to see which would be best for me.
And once I decide, it is "Bye-bye, B of A!!"
I see that Wells Fargo is only in sixth place. They should be in FIRST PLACE!!! They stated that "We believe our most important feedback comes from our customers." When they decided to start charging for the "privilege" of having an account with them, I decided to give them my "feedback". I closed out my accounts and moved them to another location that doesn't charge me to have an account with them.
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