2012 Customer Service Hall of Shame

Overall, customers seem more satisfied than they did in 2011. But major players in the industries we love to hate -- banking, credit cards and cable -- still dominate the list of companies ranked worst in MSN Money's 6th annual survey.

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VIDEO ON MSN MONEY

989Comments
Jul 10, 2012 3:47AM
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I love this from BOA:

 

"It's important to note that we never implemented the fee," said spokeswoman Anne Pace. "It was something that was talked about."

 

Why, thank you, Dr Spin.  Let's ignore the fact that the reason you "never implemented the fee" is because of the backlash from everyone who left, or threatened to leave..........but you just keep on "talking about" fees - we're listening.

 

You people are disgusting.

Jul 10, 2012 12:03PM
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Bring back to the United States all customer service with english speaking U.S. citizens!!  That will greatly improve the problems!
Jul 10, 2012 3:55AM
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AT&T and Dell has to be number 11 and 12 then. AT&T has the worst customer service I have ever come across. So much I have totally banned them altogether. Dell is just as bad. I live in America and would appreicate an american customer support.

 

 

Jul 9, 2012 9:55PM
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Right recognition to Bank of America. The worst bank I have ever seen. These companies CEOs should be given awards for their worst services.
Jul 10, 2012 3:22AM
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I agree with B of A being the worst!!
Jul 10, 2012 4:31AM
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Oh yea I was also thinking why don't we the people start charging a fee every time a large company inconveniences us?

I mean when they screw up, and we have to call them for any reason we should be paid for our time and effort, I say we should be able to charge a fee to them.



Jul 10, 2012 4:02AM
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I think Citibank should be right up there with BofA.  Had a Citibank cc for 23 years and never made a late payment in 23 years nor did I make min. payments.   When the banks raised their cc rates, citi wrote and told me that my rate would go from a 4.9 to 14.99, I called them and opted out of the 14.99 and after 23 years they cancelled my card.  The banks made bad investments in the housing market and wanted us to make up their losses........screw the banks.
Jul 9, 2012 7:59PM
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I've only done business with 3 of the companies on this list: Citi, Wells Fargo, and AOL.  I've already dumped two of them, and making moves to dump the third.  In my experience, the spokesperson for all three companies have pretty words about customer service, but their actions are often ugly or non-existent.
Jul 10, 2012 12:08PM
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why can't you ****stop all these idiots posting "i'm lonely, dating" crap. it's ridiculous, every other post is for some stupid dating crap.
Jul 10, 2012 9:54AM
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Let's NOT forget MSN, for having absolutely NO CONTROL over SPAMMERS!!
Jul 10, 2012 3:41AM
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B of A is the worse.


They are suppose to call me when they see irregular activity on my account and/or debit card, but have they called me once (even though they have my phone number)?

 

NO!!!!!! They block the card and I end up having to dial that stupid 1-800 number, be put on hold for 5 minutes and stuck listening to their "musik." I wish they would at least choose what music I want to listen to.

 

The reason they never call me? I was finally able to get the truth out of one person and she told me that they do not have the ability to cal out. Only can receive calls. LOVELY!!!

 

THey sure want my money (a la fees), especially when I was moving my 401(k). Needless to say, I told them, "NO WAY!" about investing my 401(k) with them and went another route. Now I am reviewing various local banks and credit unions to see which would be best for me.

 

And once I decide, it is "Bye-bye, B of A!!"

Jul 10, 2012 4:30AM
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Amen to the Bank Of America rating.  Thanks to misinformation from one of their online reps I had to reschedule my house closing. Going to the location and telling everyone the money wasn't available was humiliation.  Lousy service all around.  The supervisors were worthless also.
Jul 10, 2012 12:12PM
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So much SPAM....in these comments.  MSN fix this problem or you will be NO:1 on this list.
Jul 10, 2012 1:51PM
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I love how Comcast charges you for your cable service AND charges you extra just for the box. How the hell are you supposed to watch cable and on demand without a damn box? Then they sucker you into these bundle deal contracts. As soon as your contract is up they hike up your monthly fee to nearly double what it was before. I decided to call them and cancel my home phone that I never use, and just keep the basic cable and internet in order to save some cash, but then they told me it would actually cost me $35 MORE a month because it falls out of the "bundle plan". I feel like a sucker for going with them in the first place. Even the price for just the basic high speed internet alone costs as much as the original contracted "new customer" price they hooked me in with for my "bundle deal". Avoid them AT ALL COSTS!
Jul 14, 2012 8:59AM
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Bank of America is a perfect example of the "FAILURE" of the "too BIG to fail" policy.
Jul 14, 2012 9:01AM
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I've had a lot of trouble with AT&T. The service itself is fine. It's their shady billing practices and customer-service which totally suck! My internet is through them. I signed up with a $19.95 per-month-for-the-first-year agreement. Every time, and I mean EVERY time I got my bill,,,it was anywhere from $25 to $55 !!! (usually around $40). So every month I had to call them to have it adjusted. You'd think that a company as huge as AT&T would have 24 hour customer service...NOPE! Those cheap bastards only man their phones during "business hours" Monday thru Friday. Oh and another thing,,,I was 4 days late paying my 8th month bill. Following month they billed me $53. When I called, I was informed that being late paying my previous bill negated my $19.95 contract so now I have to pay the "normal" rate,,$53 a month!!!! That's small-print shadiness!! 
Jul 14, 2012 9:30AM
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I see that Wells Fargo is only in sixth place.  They should be in FIRST PLACE!!!  They stated that "We believe our most important feedback comes from our customers."  When they decided to start charging for the "privilege" of having an account with them, I decided to give them my "feedback".  I closed out my accounts and moved them to another location that doesn't charge me to have an account with them.

Jul 10, 2012 3:00PM
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I can't believe AT&T isn't on this list. We are currently dropping all of our AT&T services because their customer service is the most pathetic that I've ever encountered. Their service has been faulty time and time again, which they freely admit, but they can't understand why we want appropriate credits for interrupted service. I will never use AT&T for any service again in my life.
Jul 10, 2012 1:49PM
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Wells Fargo should be higher than that.  I am one of their victims.  The manufactured a lein against my home that was with a similar name but a different middle initial, a different city and zip code and by a credit card company I have never held any accounts with as proved by my credit report.  My favorite part, they made me PROVE the debt wasn't mine.  I spent weeks researching it to prove it and even tracked it down to the lawyer who put the lein on this other person.  In the end, they deny even making the mistake.  Consumer Finance Protection Bureau and the Office of the Comptroller continue to let them make "extensions" in my complaint against them dragging this whole thing on for 9 months and counting.
Jul 10, 2012 11:18AM
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At last count, there are 73 SPAM posts on here, MSN!!!

73!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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