2012 Customer Service Hall of Shame

Overall, customers seem more satisfied than they did in 2011. But major players in the industries we love to hate -- banking, credit cards and cable -- still dominate the list of companies ranked worst in MSN Money's 6th annual survey.

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VIDEO ON MSN MONEY

989Comments
Jul 10, 2012 3:47AM
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Time Warner Cable is the worst, especially when it comes to bill payments and processing. Always trying to extort customers to the last dollar. I am so done with them!!!!

Jul 10, 2012 3:47AM
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I love this from BOA:

 

"It's important to note that we never implemented the fee," said spokeswoman Anne Pace. "It was something that was talked about."

 

Why, thank you, Dr Spin.  Let's ignore the fact that the reason you "never implemented the fee" is because of the backlash from everyone who left, or threatened to leave..........but you just keep on "talking about" fees - we're listening.

 

You people are disgusting.

Jul 10, 2012 3:41AM
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B of A is the worse.


They are suppose to call me when they see irregular activity on my account and/or debit card, but have they called me once (even though they have my phone number)?

 

NO!!!!!! They block the card and I end up having to dial that stupid 1-800 number, be put on hold for 5 minutes and stuck listening to their "musik." I wish they would at least choose what music I want to listen to.

 

The reason they never call me? I was finally able to get the truth out of one person and she told me that they do not have the ability to cal out. Only can receive calls. LOVELY!!!

 

THey sure want my money (a la fees), especially when I was moving my 401(k). Needless to say, I told them, "NO WAY!" about investing my 401(k) with them and went another route. Now I am reviewing various local banks and credit unions to see which would be best for me.

 

And once I decide, it is "Bye-bye, B of A!!"

Jul 10, 2012 3:27AM
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MOST OF THESE PUKE WANT AMERICA DOLLARS IS PLUS, BUT THEY HAVE LOW LIFE EMPLOYEES LIKE OF PHILIPPINES DOING THE WORK FOR LOW PAY WORKS, TRY TO TALK TO LANGUAGE BARRIER IS LIKE TALKING TO THE WALL FOR ANSWER, DEAL WITH THAT SPRINT  BOOST MOBILE CLEAR WIRE AND MORE NOT MENTION HERE IS SHOWING THEY GREEDY LOW LIFE PAY SCALE OF ERRORS ON TOP OF THEIR ERRORS HA HA HA 'HA' HA HA HE ARE THEY 'KNOW IT ALL' WITH 'ZERO PURPOSE' IS RANK NUMBER 1
Jul 10, 2012 3:22AM
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I agree with B of A being the worst!!
Jul 9, 2012 9:55PM
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Right recognition to Bank of America. The worst bank I have ever seen. These companies CEOs should be given awards for their worst services.
Jul 9, 2012 7:59PM
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I've only done business with 3 of the companies on this list: Citi, Wells Fargo, and AOL.  I've already dumped two of them, and making moves to dump the third.  In my experience, the spokesperson for all three companies have pretty words about customer service, but their actions are often ugly or non-existent.
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