MSN Money

2012 Customer Service Hall of Shame

Overall, customers seem more satisfied than they did in 2011. But major players in the industries we love to hate -- banking, credit cards and cable -- still dominate the list of companies ranked worst in MSN Money's 6th annual survey.

By Karen Aho, MSN Money

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Aint Tellin125
Jul 10, 2012 4:31AM
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Oh yea I was also thinking why don't we the people start charging a fee every time a large company inconveniences us?

I mean when they screw up, and we have to call them for any reason we should be paid for our time and effort, I say we should be able to charge a fee to them.



Anthony Anthony (Term1)
Jul 10, 2012 4:31AM
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I just wanna know why no one mentioned the king daddy of "customer screw you" tactics NETFLIX!
Moodville
Jul 10, 2012 4:30AM
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Amen to the Bank Of America rating.  Thanks to misinformation from one of their online reps I had to reschedule my house closing. Going to the location and telling everyone the money wasn't available was humiliation.  Lousy service all around.  The supervisors were worthless also.
Aint Tellin125
Jul 10, 2012 4:29AM
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The lack in customer service is a indication of the mafia style tactics many of these companies are taking now.

Many of them do not care about customers just the money and they have been aloud so much power they can push people around and get away with it.

We the people are just not able to get unified to put a stop to it.

And by the way Sprint who owns Virgin Mobile certain deserves a higher spot, they are cruel and thieves. they have taken my money through there "top up" Plan and i have not received anything in return.

But keep in mind people there are things you can do for some payback, just dont get caught, and for people who may be buying a Virgin Mobile phone, when you get it home and the screen is crushed in, you can think who would have done that and why, just know someone was probably getting a little payback after Virgin Mobile ripped them off.



James Vincent (Jamestee)
Jul 10, 2012 4:09AM
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 MicroSoft and Apple are also the worst!!
Tom Reich
Jul 10, 2012 4:09AM
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Mediacomm should also be on this list, they have adds out that are blatent lies and misinformation!!!!  The better business bureau should really get invoved with them....  they also crank thier commercial up louder then the programs.. I thought this was illegal now!?!?
sharriannie1234
Jul 10, 2012 4:02AM
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I think Citibank should be right up there with BofA.  Had a Citibank cc for 23 years and never made a late payment in 23 years nor did I make min. payments.   When the banks raised their cc rates, citi wrote and told me that my rate would go from a 4.9 to 14.99, I called them and opted out of the 14.99 and after 23 years they cancelled my card.  The banks made bad investments in the housing market and wanted us to make up their losses........screw the banks.
Bud145
Jul 10, 2012 3:55AM
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AT&T and Dell has to be number 11 and 12 then. AT&T has the worst customer service I have ever come across. So much I have totally banned them altogether. Dell is just as bad. I live in America and would appreicate an american customer support.

 

 

defianceinthenite
Jul 10, 2012 3:47AM
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Time Warner Cable is the worst, especially when it comes to bill payments and processing. Always trying to extort customers to the last dollar. I am so done with them!!!!

FCD
Jul 10, 2012 3:47AM
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I love this from BOA:

 

"It's important to note that we never implemented the fee," said spokeswoman Anne Pace. "It was something that was talked about."

 

Why, thank you, Dr Spin.  Let's ignore the fact that the reason you "never implemented the fee" is because of the backlash from everyone who left, or threatened to leave..........but you just keep on "talking about" fees - we're listening.

 

You people are disgusting.

Johnniee V (Interesting Times.....)
Jul 10, 2012 3:41AM
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B of A is the worse.


They are suppose to call me when they see irregular activity on my account and/or debit card, but have they called me once (even though they have my phone number)?

 

NO!!!!!! They block the card and I end up having to dial that stupid 1-800 number, be put on hold for 5 minutes and stuck listening to their "musik." I wish they would at least choose what music I want to listen to.

 

The reason they never call me? I was finally able to get the truth out of one person and she told me that they do not have the ability to cal out. Only can receive calls. LOVELY!!!

 

THey sure want my money (a la fees), especially when I was moving my 401(k). Needless to say, I told them, "NO WAY!" about investing my 401(k) with them and went another route. Now I am reviewing various local banks and credit unions to see which would be best for me.

 

And once I decide, it is "Bye-bye, B of A!!"

miamijohn17
Jul 10, 2012 3:27AM
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MOST OF THESE PUKE WANT AMERICA DOLLARS IS PLUS, BUT THEY HAVE LOW LIFE EMPLOYEES LIKE OF PHILIPPINES DOING THE WORK FOR LOW PAY WORKS, TRY TO TALK TO LANGUAGE BARRIER IS LIKE TALKING TO THE WALL FOR ANSWER, DEAL WITH THAT SPRINT  BOOST MOBILE CLEAR WIRE AND MORE NOT MENTION HERE IS SHOWING THEY GREEDY LOW LIFE PAY SCALE OF ERRORS ON TOP OF THEIR ERRORS HA HA HA 'HA' HA HA HE ARE THEY 'KNOW IT ALL' WITH 'ZERO PURPOSE' IS RANK NUMBER 1
elkhunter
Jul 10, 2012 3:22AM
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I agree with B of A being the worst!!
Rising Sun 111
Jul 9, 2012 9:55PM
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Right recognition to Bank of America. The worst bank I have ever seen. These companies CEOs should be given awards for their worst services.
Phayta
Jul 9, 2012 7:59PM
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I've only done business with 3 of the companies on this list: Citi, Wells Fargo, and AOL.  I've already dumped two of them, and making moves to dump the third.  In my experience, the spokesperson for all three companies have pretty words about customer service, but their actions are often ugly or non-existent.
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