2012 Customer Service Hall of Shame
Overall, customers seem more satisfied than they did in 2011. But major players in the industries we love to hate -- banking, credit cards and cable -- still dominate the list of companies ranked worst in MSN Money's 6th annual survey.
VIDEO ON MSN MONEY
I love this from BOA:
"It's important to note that we never implemented the fee," said spokeswoman Anne Pace. "It was something that was talked about."
Why, thank you, Dr Spin. Let's ignore the fact that the reason you "never implemented the fee" is because of the backlash from everyone who left, or threatened to leave..........but you just keep on "talking about" fees - we're listening.
You people are disgusting.
B of A is the worse.
They are suppose to call me when they see irregular activity on my account and/or debit card, but have they called me once (even though they have my phone number)?
NO!!!!!! They block the card and I end up having to dial that stupid 1-800 number, be put on hold for 5 minutes and stuck listening to their "musik." I wish they would at least choose what music I want to listen to.
The reason they never call me? I was finally able to get the truth out of one person and she told me that they do not have the ability to cal out. Only can receive calls. LOVELY!!!
THey sure want my money (a la fees), especially when I was moving my 401(k). Needless to say, I told them, "NO WAY!" about investing my 401(k) with them and went another route. Now I am reviewing various local banks and credit unions to see which would be best for me.
And once I decide, it is "Bye-bye, B of A!!"
Copyright © 2014 Microsoft. All rights reserved.
Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.
[BRIEFING.COM] The stock market finished an upbeat week on a mixed note. The S&P 500 shed less than a point, ending the week higher by 1.3%, while the Dow Jones Industrial Average (+0.1%) cemented a 1.7% advance for the week. High-beta names underperformed, which weighed on the Nasdaq Composite (-0.3%) and the Russell 2000 (-1.3%).
Equity indices displayed strength in the early going with the S&P 500 tagging the 2,019 level during the opening 30 minutes of the action. However, ... More
More Market News
|There’s a problem getting this information right now. Please try again later.|
MUST-SEE ON MSN
- Video: Easy DIY smoked meats at home
A charcuterie master shares his process for cold-smoking meat at home.
- Jetpacks about to go mainstream
- Weird things covered by home insurance
- Bing: 70 percent of adults report 'digital eye strain'