2012 Customer Service Hall of Shame

When i moved into my apartment i contacted comcast to get setup with internet and requested a static ip.  The residential sales side never told me that they could not provide me with a static ip.  They told me that once the modem was connected and running to call customer service and they would provision the static ip, so this is what i did.  This is the point i was informed they dont do that for residential customers.  Your only options are  dhcp or dhcp.I went through the roof with thier customer service department and ended signing a three-year contract with Comcast at $79.90 /month. 

I have made several plees to be let out of my 3-year contract wher i have 18 months remaining, when financial times have been rough.  I am talking either food on the table or an internet connection so i can do my job rough.  They refuse to see that my financial situation has changed from when i originally ordered the service.

There hardware is crap.  It's a comcast bussiness gateway and its a piece of S**t.  I have had 3 of them.  I have asked on multiple occasions to be allowed to go purchase a Motorola Surf Board and use a Cisco router which i already own.  They refuse to allow that.  The only way for me to gain remote access to the business gateway is if i setup a terminal server and use its www interface to go into the router to make changes.  For this i say they are not adaptable.  They truly are a 1-size-fits-all organization. 

Whenever i call for service, i am given a 4-hour wait window for a tech.  One night i was supposedly setup for a 4-hour window between 8 and 12 pm.  The tech never arrived.  I called there support department and forwarded to dispatch who told me that the call had never made it past technical support, so the lady in support had no right to say that i had a visit setup that night.  I was up till 1 am in the morning dealing with them, meantime i am losing business because my clients could not access my website, whos peak hours are from 8pm to 4am.

I am truly disquisted with Comcast but i must endure this treatment for another 18 months or risk paying an early-termination fee.

chase bank, dishnetwork,comcast,​ they suck!!!!! I real recommend dont use them. they are sorry MF CUSTOMER, THEY WONT GIVE RIGHT INFORMATION. THAT all i have to said.

It seem the bigger the company the worse the service.

Years ago when I got my first loan for a new home the president of the bank filled out the paperwork asked me if I was going to pay them back, I said yes and signed. I was a person not a number. If I had a problem I talked to a real person who could answer questions.

Those days are gone replaced by to big to fail, to important to give good service, to concerned with rules, and last but not least to big to have a real person to talk to.

Customer service departments are a complete joke. Low level people who are not empowered to make a decision that just might treat you like a customer instead of a number.