2012 Customer Service Hall of Shame
Overall, customers seem more satisfied than they did in 2011. But major players in the industries we love to hate -- banking, credit cards and cable -- still dominate the list of companies ranked worst in MSN Money's 6th annual survey.
VIDEO ON MSN MONEY
You can put MSN and web search sites on the list, too. When I click on a link, I expect to it to take me where I want, not through multiple hoops to get there, or 'Sorry, the web page you are looking for is not here'.
Can't believe I actually wasted my time typing this. They could care less.
How 'bout them Yankees?
Shame on those who do not want to work with service people willing to help, I do mean that from the bottom of my heart.
However to find those people willing to help and do a good job in the mortgage service industry are far and few in between.
Here’s an example of a phone conference required and called for by Wells Fargo.
the credit department, I understand as a corporation reports must be interpreted and ratings must be established, but holding up a loan for two weeks for a phone conference so the current statement I provide can be gone over.
“ Is the amount shown on this statement what he owes, is the last payment shown on here true and does he owe the amount shown at the end of this month also true. Thank you for your time"
"Well seems the statement you have provide has proven to be accurate:"
These are the questions asked by your credit department, on an official statement from the creditor. I can’t even come up with words to describe the low level of intelligent thought it took to set up that phone conference.
Common sense; a term you could add to the handbook for the credit department. When a borrower has a whole bunch of hits on his credit and shows he bought a new car on that day, try to use this new term common sense to figure it out, can’t find the best rates unless you let the lots run a credit check.
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