2012 Customer Service Hall of Shame

I work in customer service and I enjoy my job.  I get satisfaction out of helping people, but I can tell you that the average american has a false sense of entitlement.   Northerners are the worst people to serve... by far.  I think everyone should remember, that you are blessed beyond measure to live in this country and noone owes you anything.  If you get a special deal on an item or service, show some gratitude and drop the entitlement bit.  

Here’s an example of a phone conference required and called for by Wells Fargo.

 

 the credit department, I understand as a corporation reports must be interpreted and ratings must be established, but holding up a loan for two weeks for a phone conference so the current statement I provide can be gone over.

 

“ Is the amount shown on this statement what he owes, is the last payment shown on here true and does he owe the amount shown at the end of this month also true. Thank you for your time"

"Well seems the statement you have provide has proven to be accurate:"

 

 These are the questions asked by your credit department, on an official statement from the creditor. I can’t even come up with words to describe the low level of intelligent thought it took to set up that phone conference.

Common sense; a term you could add to the handbook for the credit department. When a borrower has a whole bunch of hits on his credit and shows he bought a new car on that day, try to use this new term common sense to figure it out, can’t find the best rates unless you let the lots run a credit check.

 

Really surprised that US Airways doesn't show up higher on the Shame list. America West was one of the truly great companies to deal with. And their customer service people (in Arizona) were terrific. But then they "merged" with US Air, always one of the worst and a company on the verge of being shut down by the FAA. Instead of integrating the people and policies of AmWest, all of the execs of the new US Airways were old US Air flunkies. It quickly became clear why they were broke. And they drove AmWest into oblivion, closing their hubs and firing all their people. Now, US Airways "customer service" (such as it is) is located in call centers in Mexico and the Philippines. Call them up and you get "Peggy" (from TV commercials). I fly 5-6 times a year and I will never use US Airways again. When anyone asks me, I recommend Southwest (see Hall of FAME list). 

Trouble with your bank? Check out usaa.com. Truly the best.

I am not pleased with DISH TV either!!!  I have had this company for 2 years now, my contract is up as

of June 1, 2012. They never stick to the contract that you signed with them. Every 2 or 3 months my

bill keeps getting higher and higher. You never no what price there going to hit you with from one

month to the next. They just keep adding on a different price for one month to the next. That contract

you sign up with from day one is not what you''re going to get hit with, it changes from one month

to another. The Contract you signed with them is a joke! They did not keep up with their part of the

deal, 29.99 a month for the first year and 49.99 the sencond year is a joke.  I now am PAYING

$71.00 a month to watch TV and now they are playing around with channel 3.  I am about ready to

drop their **** if they take my local channels off!

And number 11: Verizon. 

I'm shock Brighthouse did not make to this list the sales department always promises things they can't deliver.

BOC isn't half as bad as WELLS FARGO, but they're close. I opened an acct at WF with $40k , checking, savings & money mrkt accts. They forged my name to documents & opened as many as 5 accounts, which I did not authorize + they allowed my CANCELLED debit card to be used by a hacker for 6 months, costing me over $6,000. THEN, in 1 day, 7 "checks" appeared on my statement ...no dates, no chk numbers & didn't say where the checks went to. Yes I was stupid for keeping the acct for so long, being ripped off by them, but they gave me 2 credit cards worth $10,000 each. I still finally closed my acct but when I bought a cashier's check for nearly $30,000, they withheld it for over a month. They did however send me letters about claims I filed and WON for all my losses, but refused to repay me cause I closed the acct! So I lost over $10,000 to them & couldn't even find a lawyer to file suit. If you bank with them, you're crazier than I was. Did you know they merged with BOC? LOL, the 2 largest & WORST banks in the U.S. Go figure

They can also add Frontier to that list!!  Can't seem to get my phone, internet bill to me??? They have not sent me a  bill  for the last 2 months and I have called them and paid by phone to get it paid,

reported  to them 3 times, about not receiving my bill. They just keep telling me that they will send

me another bill???  I've been told this3 times and have yet receivied to get any bill in the mail. I told the last girl I talked to that,  well, If I do not receive my bill then I won't worry about paying it.

I just hung up on her!!!!

DISH NETWORK customer service has been exceptional for me.  I have called them three times in the year that I've had them and they addressed my needs and exceeded my expectations every time.  Example: For referring a friend, I received a monthly discount, as well as some pay per view certificates.  I'd never used the certificates and didn't know they expired.  I went to use one for the first time a week after it expired.  I called them up, explained I didn't know they had an expiration date, and asked them to credit me back the three I lost.   They credited me six as a sign of goodwill.  That's just a small example of how they've gone above and beyond for me.