2012 Customer Service Hall of Shame
Overall, customers seem more satisfied than they did in 2011. But major players in the industries we love to hate -- banking, credit cards and cable -- still dominate the list of companies ranked worst in MSN Money's 6th annual survey.
VIDEO ON MSN MONEY
Here’s an example of a phone conference required and called for by Wells Fargo.
the credit department, I understand as a corporation reports must be interpreted and ratings must be established, but holding up a loan for two weeks for a phone conference so the current statement I provide can be gone over.
“ Is the amount shown on this statement what he owes, is the last payment shown on here true and does he owe the amount shown at the end of this month also true. Thank you for your time"
"Well seems the statement you have provide has proven to be accurate:"
These are the questions asked by your credit department, on an official statement from the creditor. I can’t even come up with words to describe the low level of intelligent thought it took to set up that phone conference.
Common sense; a term you could add to the handbook for the credit department. When a borrower has a whole bunch of hits on his credit and shows he bought a new car on that day, try to use this new term common sense to figure it out, can’t find the best rates unless you let the lots run a credit check.
I am not pleased with DISH TV either!!! I have had this company for 2 years now, my contract is up as
of June 1, 2012. They never stick to the contract that you signed with them. Every 2 or 3 months my
bill keeps getting higher and higher. You never no what price there going to hit you with from one
month to the next. They just keep adding on a different price for one month to the next. That contract
you sign up with from day one is not what you''re going to get hit with, it changes from one month
to another. The Contract you signed with them is a joke! They did not keep up with their part of the
deal, 29.99 a month for the first year and 49.99 the sencond year is a joke. I now am PAYING
$71.00 a month to watch TV and now they are playing around with channel 3. I am about ready to
drop their **** if they take my local channels off!
Let’s start with mortgage rep, on his card says he is a specialist; specialist, come on this guy’s incompetence is only out done his egotistical, arrogant, sarcastic attitude. He admits he works in the service industry, but to tell you the truth, he has no concept of what the word service means. The only service I received from this man would be considered lip service, lie after lie and then be arrogant enough to act the part in face to face meetings, and the ego to walk away and thank he got away with it again. This is what it’s all about and the face for Wells Fargo. Believe me; not the picture anyone looking for a mortgage wants to see.
They can also add Frontier to that list!! Can't seem to get my phone, internet bill to me??? They have not sent me a bill for the last 2 months and I have called them and paid by phone to get it paid,
reported to them 3 times, about not receiving my bill. They just keep telling me that they will send
me another bill??? I've been told this3 times and have yet receivied to get any bill in the mail. I told the last girl I talked to that, well, If I do not receive my bill then I won't worry about paying it.
I just hung up on her!!!!
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