2013 Customer Service Hall of Fame
The 10 companies most often credited for 'excellent' service in our annual survey share a similar focus -- and results that suggest focusing on customers pays off.
VIDEO ON MSN MONEY
The best OUR POLICY sign I've seen posted in a business read:
THE CUSTOMER IS NOT ALWAYS RIGHT.
WE ARE NOT ALWAYS RIGHT.
THROUGH OUR DIFFERENCES, WE CREATE HARMONY.
In my 35 years of working with hundreds of customers each day, I have come to realize that little spoiled brats often age into big spoiled brats.
I absolutely prefer shopping at Lowe's over Home Depot. The employees either disappear or stand around chit chatting with each other at the Home Depot in my area. On the flip side, there are three Lowe's in my area and I will gladly drive to one of them to do my home improvement shopping. Noticeable increase in customer service in the past few years. Way to go Lowe's ... nice to see your name in the top 10!
Have been dealing with UPS in both personal and professional situations for years. Have nothing but positive things to say about them. The drivers are friendly and my deliveries and pickups have always been on time. Very efficient company and my delivery company of choice.
I had Comcast, horrible service. Had Time Warner, horrible as well. I currently have Directv and can't wait until my contract is over so I can ditch them as well. Aren't there any good cable/satellite companies out there? Cox keeps hitting me up with specials ... at least they're not on the Shame list. Might have to try them next.
I'd like to know what happened to American Express. They used to be tops in customer service and satisfaction. Such a shame that that's changed so drastically!
Absolutely love dealing with Amazon. Talk about no hassle ordering and returns. What a turn around this company has made over the past years!
I actually prefer UPS and FedEx leaving the package at my door, compared to receiving a note informing a package is available at the post office for pickup. Sometimes when I go to pick up a package they'll inform me it is still on the vehicle and I kindly joke the note they left says available after 9am today. I once ordered live fish and they insisted I track down the carrier even.
I still use and support USPS as long as they keep these small town branches open. I support the tests they give their applicants, a basic postal delivery IQ test, Veterans get a few extra points for serving our country. I'm not a Veteran but still like the idea employers promoting the idea the most qualified actually do get the job. And it makes the applicants and employees feel they themselves are in control of their determination for getting a job.
Copyright © 2013 Microsoft. All rights reserved.
Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.
[BRIEFING.COM] The major averages finished the session on a lower note as the S&P 500 lost 0.4% while the Nasdaq shed 0.1%. The Russell 2000, which paced the retreat on Tuesday and Wednesday, added 0.2%, trimming its December loss to 3.5%.
After spending the first half of the session in a steady retreat, the S&P 500 found technical support in the 1772 area. Upon reaching that level, the index reversed sharply, and marched back to its flat line. There was no particular catalyst ... More
More Market News
|There’s a problem getting this information right now. Please try again later.|