2013 Customer Service Hall of Fame
The 10 companies most often credited for 'excellent' service in our annual survey share a similar focus -- and results that suggest focusing on customers pays off.
VIDEO ON MSN MONEY
The best OUR POLICY sign I've seen posted in a business read:
THE CUSTOMER IS NOT ALWAYS RIGHT.
WE ARE NOT ALWAYS RIGHT.
THROUGH OUR DIFFERENCES, WE CREATE HARMONY.
In my 35 years of working with hundreds of customers each day, I have come to realize that little spoiled brats often age into big spoiled brats.
I absolutely prefer shopping at Lowe's over Home Depot. The employees either disappear or stand around chit chatting with each other at the Home Depot in my area. On the flip side, there are three Lowe's in my area and I will gladly drive to one of them to do my home improvement shopping. Noticeable increase in customer service in the past few years. Way to go Lowe's ... nice to see your name in the top 10!
Have been dealing with UPS in both personal and professional situations for years. Have nothing but positive things to say about them. The drivers are friendly and my deliveries and pickups have always been on time. Very efficient company and my delivery company of choice.
I had Comcast, horrible service. Had Time Warner, horrible as well. I currently have Directv and can't wait until my contract is over so I can ditch them as well. Aren't there any good cable/satellite companies out there? Cox keeps hitting me up with specials ... at least they're not on the Shame list. Might have to try them next.
I'd like to know what happened to American Express. They used to be tops in customer service and satisfaction. Such a shame that that's changed so drastically!
Absolutely love dealing with Amazon. Talk about no hassle ordering and returns. What a turn around this company has made over the past years!
I actually prefer UPS and FedEx leaving the package at my door, compared to receiving a note informing a package is available at the post office for pickup. Sometimes when I go to pick up a package they'll inform me it is still on the vehicle and I kindly joke the note they left says available after 9am today. I once ordered live fish and they insisted I track down the carrier even.
I still use and support USPS as long as they keep these small town branches open. I support the tests they give their applicants, a basic postal delivery IQ test, Veterans get a few extra points for serving our country. I'm not a Veteran but still like the idea employers promoting the idea the most qualified actually do get the job. And it makes the applicants and employees feel they themselves are in control of their determination for getting a job.
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[BRIEFING.COM] The stock market ended the holiday-shortened week on a mixed note as the Dow Jones Industrial Average shed 0.1%, while the S&P 500 added 0.1% with seven sectors posting gains.
Equity indices faced an uphill climb from the opening bell after disappointing quarterly results from Google (GOOG 536.10, -20.44) and IBM (IBM 190.04, -6.36) weighed on the early sentiment. Google reported earnings $0.15 below the Capital IQ consensus estimate on revenue of $15.42 ... More
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