2013 Customer Service Hall of Shame

Major players in industries so many of us hate -- banking, credit cards and TV providers -- again dominate the list of companies ranked worst in MSN Money's 7th annual survey. But it seems we’re not as mad at them as we once were.

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998Comments
Jul 18, 2013 5:34AM
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Why isn't Verizon on the list? Their customer service reps lie in order to get you to sign up for 2 year contracts. I have had to file charges against the with the FCC and the State Consumer Agency twice in the last year in order to get them to honor the terms of the contract. They tried to raise the rates that were part of the contract. Contacting their customer service does no good. The only way to get them to honor a contract is to get the Government regulators to put pressure on them.
Jul 18, 2013 4:20AM
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AT&T is absolutely the WORST company out there, bar none.  If you want bad service with the highest prices (and future increases) then by all means go with AT&T.
Jul 18, 2013 5:16AM
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While viewing this list I KNEW Comcast would be found here. I moved to an area where they are the only cable company and I went thru Hell with constantly calling customer service and asking for supervisors. The customer service agents just don't care and have no empathy and are quite rude. The technician that came to install my cable service was curt and callous. I had to call my Landlady to tell him what to do right as far as installment. He became very irritated and actually broke the corner of my entertainment center while installing the cable! He tried to move it with my large TV and stereo on it! He also told me after installing a cable box in my bedroom that my TV was broken. He could not get the cable to work on it. After he left I just screwed in the cable line more securely to my TV and Vwa La! TV has cable! No surprise to me that they are in the HALL OF SHAME. That is putting it lightly.
Jul 18, 2013 3:40AM
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Shocking. Most of the companies listed are financial institutions. Yeah real big surprise.
Jul 18, 2013 7:02AM
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I could write an entire book about the problems that I have had with my accounts (both business and personal) with Bank of America!  When they tried to correct the problems they made mistakes.  Then they made more mistakes trying to correct the mistakes they made trying to correct the mistakes they made trying to correct the problems.  My business would have gone bankrupt had I continued to bank with The Bank of America!  In order to allow all their errors to be resolved I allowed my accounts at The Bank of America to go dormant and I opened new accounts at another bank.  After spending several thousand dollars for an accountant to clear up the problems that The Bank of America created for my business due to payroll errors and IRS errors, I was finally able to close my accounts once and for all.  Still, would you believe that The Bank of America ran monthly service charges through my closed bank accounts AFTER the accounts were closed and then charged the closed accounts with overdraft fees?  If this is not the worst service, then I don't know what is!!!  Warning to all!  Don't bank with The Bank of America.

Jul 18, 2013 6:40AM
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I bought a new AT&T phone at their store.  The salesman recommended the cell phone I bought.  It was just before Christmas and the phone acted slow to respond, so I took it back after all the shoppers had left a few days after Christmas.  I was told that I had bought the phone with their slowest processor (the salesman didn't mention that) and there was nothing they could do because I had waited too long...one day past their 30 day return warranty.  Numerous phone calls to management were a waste of time.

I guess having been a customer for over 10 years doesn't mean anything to AT&T.

Jul 18, 2013 5:20AM
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"Customer service is not a key factor in building a successful bank. In fact, it may be a detriment to success, not a source of it."

REALLY? As far as I'm concerned, service is the FIRST priority in every industry.
Jul 18, 2013 5:18AM
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And what choice do we have ??  with a so-called socialist president and his predecessor who both think the Ant-Trust laws are just an impediment to big business,  Exxon and Mobil, the 2 largest Oil companies in the US are allowed to merge ?? Gas goes to almost $5 a gallon, wonder why even now you are paying almost $4 a gallon, blame the Arabs ?? look closer to home, Wall St speculators set the price, they don't care if it goes up or down, either way they make $Billions,  and so do the Oil Giants who are STILL are getting tax breaks while making record profits, whether you are a Republican or complicit Democrat we are ALL getting hosed, blame the Mexicans, The Blacks, ANYBODY but yourselves for voting for corporate whores from both parties for 25 years, our so-called Democracy is a sham, Washington thinks we are a Nation of idiots and why should they think otherwise,  our voting record as a Nation is pathetic.
We never heard a sound byte we  didn't like. Shame on US !!!
Jul 18, 2013 4:29AM
Jul 18, 2013 5:20AM
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the reason we have sorry c.s  is because they don't get paid enough... to put up with our crap...but I tell u this,the reason that the economy sucks,is because  the CEOs have to have there money for doing nothing....if we got rid of the ceos ,and spread the money where it belongs to us,than we wouldn't b in the shape we r in....
Jul 18, 2013 4:57AM
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AT&T is the worst, but Prudential, and Hartford is tie for the second worst. AT&T is currently doing the old bait and switch, coupled with Direct TV. They advertise a special and then bill for extras that you are told by the salesperson is included, after weeks of complaining, and they even give you a "work order" still attempt to get you to pay about a $150.00 more than agreed upon, making a case even worse they used another companies cable and accessories to connect us. I thought that it was a FCC no-no to utilize another companies hardware, especially a competitors.  AT&T connection to the internet is intermittent, all thru the day, as well as evening. I am still being billed the extra $150.00, guess I will let them disconnect me, and when I go back to my old company, they will find Direct TV utilizing their cable and equipement, going to be great fun having my laugh as well. Greed, nothing more than greed, and a lie is the same as the truth as long as you believe it, or it works for them.  
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MSN Money hit the nail on the head! Bank of America is THE worst financial institution in America!! I have great credit, and received a cc with a $5500 limit in the summer of 2012. I kept the cc with zero balance after activating it. Come late November 2012, I began some holiday shopping. I made small purchases at 3 retailers, THREE! I logged online the beginning of December 2012 and made a payment before I ever RECEIVED my first STATEMENT. To my surprise and disbelief, I received a letter from BoA in the mail on December 28th, 2012 stating, and I quote,  " We take a proactive approach to reviewing our customers' accounts which may include an assessment of account history, and current economic trends. We [BoA] will no longer authorize any further transactions." I called BoA in disbelief, the rude BoA Assoc. told me to cut up my card. After continuing to ask what the problem was on MY end, he stated to just write a letter. WTF! I could not believe it! Not only did BoA CLOSE MY ACCOUNT WITH A BALANCE, their actions in-by doing this had a blemished effect on my credit by closing an account with a "BALANCE". I say BS re; BoA's statement stating; "We take all feedback from our customers very seriously. A better, more consistent experience is central to our efforts, but we know we have more work to do. We are committed to getting it right." Hello, BANK of AMERICA, Take it from a Consumer that NEVER misses a payment with any of my bills… YOU are getting it WRONG!

Jul 18, 2013 3:42AM
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not suprising most major satilite/cable companys made the list.one is as bad as the next.my personal issue is with not posted U.S. Bank.they have me trapped in a 10.8% interest mortgage.non stop on time payments for 3 years now and i cant get refinance.never talk to the same person twice.they are kings of the run-a -round.they went back 6 years ago to find a late pay.now they tell me they will not accept another payment until i pay over $5000.in penaltys and late fees that they added up.i was in an explosion at work 3 years ago and am dissabled.i ask for help,they dont care.im at wits end at what to do.anybody with any ideas,id be thankful.
Jul 18, 2013 3:23AM
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Best Buy has to be the worst now followed by AT@T.
Jul 18, 2013 3:51AM
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Comcast is number two on the list, and I have to say that when I lived in the Chicagoland area I complained about my Comcast service quite a bit. Now that I live in St. Louis and have Charter I long for Comcast. Worse service, fewer movie and channel selections On demand, hard to navigate menus, and cable boxes that often malfunction and fail to record (even when set as a series recording - I'm constantly checking to make sure that the scheduled recording hasn't managed to turn itself to Do not Record).

While Comcast may have its problems, believe me when I say that there is at least one worse cable company out there!

Jul 18, 2013 4:04AM
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Definitely. I don't like American Express. Waited for a long time in a deli line, then get to the front: oh, we don't accept amercan express. Embarrassing. Also, I don't like At&T. Bills are full of surprise charges and they have no solutions to anything.

Jul 18, 2013 4:21AM
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I live in a rural town and when a storm came thru and knocked out my service they told me a tech would be out at the end of the week (this happened Mon. am).  I thought that a little unreasonable and complained and kept on complaining until FINALLY the following week a tech came out.  All I needed was to replace the box and I offered to bring my fried box in and pick one up (how difficult is it to plug in a receiver--not at all!) but noooo, I HAD to have a tech.  All for the money.  When my contract is up I'm done with them and selling my stock now that I see they've done others wrong as well.  
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