2013 Customer Service Hall of Shame
Major players in industries so many of us hate -- banking, credit cards and TV providers -- again dominate the list of companies ranked worst in MSN Money's 7th annual survey. But it seems we’re not as mad at them as we once were.
VIDEO ON MSN MONEY
I could write an entire book about the problems that I have had with my accounts (both business and personal) with Bank of America! When they tried to correct the problems they made mistakes. Then they made more mistakes trying to correct the mistakes they made trying to correct the mistakes they made trying to correct the problems. My business would have gone bankrupt had I continued to bank with The Bank of America! In order to allow all their errors to be resolved I allowed my accounts at The Bank of America to go dormant and I opened new accounts at another bank. After spending several thousand dollars for an accountant to clear up the problems that The Bank of America created for my business due to payroll errors and IRS errors, I was finally able to close my accounts once and for all. Still, would you believe that The Bank of America ran monthly service charges through my closed bank accounts AFTER the accounts were closed and then charged the closed accounts with overdraft fees? If this is not the worst service, then I don't know what is!!! Warning to all! Don't bank with The Bank of America.
I bought a new AT&T phone at their store. The salesman recommended the cell phone I bought. It was just before Christmas and the phone acted slow to respond, so I took it back after all the shoppers had left a few days after Christmas. I was told that I had bought the phone with their slowest processor (the salesman didn't mention that) and there was nothing they could do because I had waited too long...one day past their 30 day return warranty. Numerous phone calls to management were a waste of time.
I guess having been a customer for over 10 years doesn't mean anything to AT&T.
REALLY? As far as I'm concerned, service is the FIRST priority in every industry.
We never heard a sound byte we didn't like. Shame on US !!!
MSN Money hit the nail on the head! Bank of America is THE worst financial institution in America!! I have great credit, and received a cc with a $5500 limit in the summer of 2012. I kept the cc with zero balance after activating it. Come late November 2012, I began some holiday shopping. I made small purchases at 3 retailers, THREE! I logged online the beginning of December 2012 and made a payment before I ever RECEIVED my first STATEMENT. To my surprise and disbelief, I received a letter from BoA in the mail on December 28th, 2012 stating, and I quote, " We take a proactive approach to reviewing our customers' accounts which may include an assessment of account history, and current economic trends. We [BoA] will no longer authorize any further transactions." I called BoA in disbelief, the rude BoA Assoc. told me to cut up my card. After continuing to ask what the problem was on MY end, he stated to just write a letter. WTF! I could not believe it! Not only did BoA CLOSE MY ACCOUNT WITH A BALANCE, their actions in-by doing this had a blemished effect on my credit by closing an account with a "BALANCE". I say BS re; BoA's statement stating; "We take all feedback from our customers very seriously. A better, more consistent experience is central to our efforts, but we know we have more work to do. We are committed to getting it right." Hello, BANK of AMERICA, Take it from a Consumer that NEVER misses a payment with any of my bills… YOU are getting it WRONG!
Comcast is number two on the list, and I have to say that when I lived in the Chicagoland area I complained about my Comcast service quite a bit. Now that I live in St. Louis and have Charter I long for Comcast. Worse service, fewer movie and channel selections On demand, hard to navigate menus, and cable boxes that often malfunction and fail to record (even when set as a series recording - I'm constantly checking to make sure that the scheduled recording hasn't managed to turn itself to Do not Record).
While Comcast may have its problems, believe me when I say that there is at least one worse cable company out there!
Definitely. I don't like American Express. Waited for a long time in a deli line, then get to the front: oh, we don't accept amercan express. Embarrassing. Also, I don't like At&T. Bills are full of surprise charges and they have no solutions to anything.
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