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I've been with Comcast a long time and really never had an issue with them until last week when I tried to downgrade my internet speed.
First off, you can upgrade all you want online but you can't downgrade without calling.
Second, the price you get online isn't the price you get when you call in. The excuse is "This is the price offered for your area." Even though I am logged into my account and they know my area. The price I see should be the price I get.
Third, the first CS person I talk to gives me a price. I ask why the price is different than the online price. She puts me on hold to find out. A new rep pickes up my call and after verifying all my information (third time), he gives me a price thats $10 higher than the first rep. No explanation for it other than "The first rep was mistaken, this is the price showing up for your area."
The thing I hate the most with working with any of these companies, not just comast, is the feeling of being screwed over afterwards. Other than canceling the services, there's nothing you can do about it. Even when canceling they find way to screw you over one last time before you finally get rid of them. They anger you so much that you will pay whatever they are throwing at you just to be over with it.
Wal-Mart is not that bad, just mismanaged. They have good return policies and can be nice.
Their problem is lack of staffing. Half registers are closed, no one to help in the aisles unless you run them down.
Good management would have a greeter and keep carts and scooters charged, help customers. People in aisles asking may I help you and above all don't make people wait to check out?
My step father in our businesses said "if a customer has money in his hand...don't make him wait."
Bank of America put my house (with two teenagers) on foreclosure while I was treated for injuries sustained in combat (Iraq). My family had contacted the bank to notify them of my delays, we payed a lawyer at $250/hour to discuss the issue with the bank - no avail. The Bank of America refused to honor the soldiers/sailors Protection Act because "I was no longer in combat (since I was in the hospital)"!!! I cost me another $800 to stop the process (lawyer selected by BofA).
They killed my credit rating - I was saved from foreclosure by a small Maine Credit Union (Bath Savings & Loans) who refinanced my house at a better rate than BofA and supported me throughout my ordeal. I had been a BofA for years until then.
I could not believe the ruthlessness of this banking institution - especially doing this to an American who answered the call of his country! BofA is a shame to its name.
No surprises here, Bank of America has sucked for 30 years. I think you have mental issues to get hired for customer service there. Comcast is another that sucks!
Sprint was one of the biggest mistakes that I have made. They drove me nuts. I would call to add a line and get an email confirming that I have canceled my account????
I ended up paying the early termination fee and it saved my frustration..
Last time I went to a Hilton, they didn't tell me they were hosting a Furcon Convention. Motel 6 would have been a better bet that weekend. I complained but by then there was nothing they could do. It was a raucous gay noise fest which might be fun for the revelers but it's no fun for the others in the place.
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[BRIEFING.COM] The stock market finished an upbeat week on a mixed note. The S&P 500 shed less than a point, ending the week higher by 1.3%, while the Dow Jones Industrial Average (+0.1%) cemented a 1.7% advance for the week. High-beta names underperformed, which weighed on the Nasdaq Composite (-0.3%) and the Russell 2000 (-1.3%).
Equity indices displayed strength in the early going with the S&P 500 tagging the 2,019 level during the opening 30 minutes of the action. However, ... More
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