2014 Customer Service Hall of Shame (and Fame)

An annual survey reveals the companies that rank best and worst at customer satisfaction.

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364Comments
Jul 19, 2014 10:14AM
Jul 21, 2014 10:15AM
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I've been with Comcast a long time and really never had an issue with them until last week when I tried to downgrade my internet speed.

 

First off, you can upgrade all you want online but you can't downgrade without calling.

 

Second, the price you get online isn't the price you get when you call in. The excuse is "This is the price offered for your area." Even though I am logged into my account and they know my area. The price I see should be the price I get.

 

Third, the first CS person I talk to gives me a price. I ask why the price is different than the online price. She puts me on hold to find out. A new rep pickes up my call and after verifying all my information (third time), he gives me a price thats $10 higher than the first rep. No explanation for it other than "The first rep was mistaken, this is the price showing up for your area."

 

The thing I hate the most with working with any of these companies, not just comast, is the feeling of being screwed over afterwards. Other than canceling the services, there's nothing you can do about it. Even when canceling they find  way to screw you over one last time before you finally get rid of them. They anger you so much that you will pay whatever they are throwing at you just to be over with it.

Jul 18, 2014 8:18PM
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Companies that have high switching costs or little competition do not need to provide good customer service. I am surprised AT&T and Verizon are not on the list because they clearly collude on prices and control the vast majority of the wireless market. The companies with the best service tend to be those that have lots of competition and low switching costs (ex. hotels and food). The lesson is promote competition and good customer service will follow. Break up large corporations with monopoly (or duopoly) powers and you will get rid of poor customer service
Jul 21, 2014 10:23AM
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Ah...that must be a mistake - COMCAST is number one for poor service. Press 2 to disconnect...............
Jul 21, 2014 10:48AM
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The worst has to be Comcast by a wide margin. These incompetent fools lost a 20 year customer because they wanted to charge me to do a trouble call on thier own equipment that they own. Then missed a appointment for a trouble call after i took half a day off work. There is a silver lining though...after I got peed off i took all thier equipment to thier office and told em to shove it. Hooked up my antenna and now i get 10 HD channels for free. I'm saving one hundred dollars a month thanks to these fools incompetence. If these bozo's would have not tried to charge me I'd still been paying thier $100.00 a month cable extorsion fee.
Jul 21, 2014 10:50AM
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I was with Bank of America for ten years. Toward the end of that they started changing the rules so that I ended up with $100-150 a month overdraft fees. disgusted, I changed to Fibre Federal 
Credit Union. In fourteen years I have had ONE overdraft, and a Fibre Federal employee called me, unsolicited, to help me set up the account so that it never happened again. And it hasn't! Sick of banks? Go with a credit union.
Jul 20, 2014 10:43AM
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want to improve bank of america?    blow up the headquarters first...  then work your way down to all the branches...   second,  start over with something else...  perferably not a bank...... finally place in prison all the bank executives from the last 10 years. 
Jul 21, 2014 10:14AM
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Wal-Mart is not that bad, just mismanaged.   They have good return policies  and can be nice.

 

Their problem is lack of staffing.  Half registers are closed, no one to help in the aisles unless you run them down.

 

Good management would have a greeter and keep carts and scooters charged, help customers.   People in aisles asking may I help you  and above all don't make people wait to check out?

 

My step father in our businesses said "if a customer has money in his hand...don't make him wait."

Jul 21, 2014 1:23PM
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Bank of America put my house (with two teenagers) on foreclosure while I was treated for injuries sustained in combat (Iraq).  My family had contacted the bank to notify them of my delays, we payed a lawyer at $250/hour to discuss the issue with the bank - no avail.  The Bank of America refused to honor the soldiers/sailors Protection Act because "I was no longer in combat (since I was in the hospital)"!!!   I cost me another $800 to stop the process (lawyer selected by BofA).

They killed my credit rating - I was saved from foreclosure by a small Maine Credit Union (Bath Savings & Loans) who refinanced my house at a better rate than BofA and supported me throughout my ordeal.  I had been a BofA for years until then.

I could not believe the ruthlessness of this banking institution - especially doing this to an American who answered the call of his country!  BofA is a shame to its name.

L (Veteran)

Jul 18, 2014 10:00PM
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Airlines are among the worst at customer service.  Any customer service you get, you have to pay for--it's no longer 'nickel and dime'ing', it's dollars this and more dollars that.  How about a sandwich, you cheap so and so's.
Jul 18, 2014 7:44PM
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Dish should be rated dead last. Worst satellite company I ever dealt with. They even hassle you when you try to dump them.
Jul 21, 2014 10:19AM
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comcast ran wires through my landscape, to adjoining properties for several years, lying to me about a utility easements.. there was no such easement, but represenitive went ahead telling me he could do anything he wanted in my yard, if i didn't leave him alone he was going to dig it up. They were also tresspassing regularly to serve three or four other properties.
Jul 20, 2014 1:24PM
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DeBelgian left a comment about credit unions in general.  My specific credit union is extremely user friendly and I have NEVER been charged a fee for any transaction there.  I guess all credit unions are not created equal!
Jul 21, 2014 11:15AM
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No surprises here, Bank of America has sucked for 30 years. I think you have mental issues to get hired for customer service there. Comcast is another that sucks!


Sprint was one of the biggest mistakes that I have made. They drove me nuts. I would call to add a line and get an email confirming that I have canceled my account????

I ended up paying the early termination fee and it saved my frustration..

Jul 21, 2014 11:24AM
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I would like to add Time Warner Cable to the bad service list.  We have had an HD box which cost us extra for about a year now.  I am on my soon to be fourth box as they keep losing channels.  When I call the service department about this finally saw  all they are going to do is reset the box from their end same as I do it here in-house.  Once when they still couldn't get the channels reset was told a service tech would by by within the next few days.  Never came. So I took the box back to TWC business site and exchanged.  It worked maybe a couple weeks and then started losing the same channels some of which happen to be the kids channels much to our grandchildren's sorrows.  When I was resetting that box at least once a week took it back.  This third box worked maybe two months then it started losing the same channels.  This past week I reset it at least ten times.  Last time The National Geographic Channel lasted all of a minute and then went to pixilating  then gone completely again.  Was thinking of going to maybe a dish since TWC is ALL we can have with a land-line in our area but with all the dish comments don't see I'll be any better off.  Honestly have reached the point I could live without cable but the grandchildren that stay with us at times would be aghast!  But maybe it's time to go back like it was when I was growing up and learn to do things on your own????
Jul 21, 2014 10:27AM
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The article said that Comcast and the dish jobbies are losing customers due to poor service.. Who else are you going to get tv and internet from. Frontier is just as confusing when it comes to charges etc.. In my area we have one cable company. Comcast. Usually I can't understand the person trying to solve my problem. The last one told me if his solution hadn't solved my problem to call back and they would have to send someone out. What would that cost me? Our city had services but dropped them. Of course the streets are like obstacle courses too so maybe they can't afford it'
Jul 21, 2014 1:06PM
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Maybe they had better think about bringing their customer service back to this country so that as least we can understand them.
Jul 21, 2014 10:27AM
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Verizon Communications (not Verizon Wireless) is the absolute worst company I have ever dealt with.  Not only are they incompetent, they have literally told me one thing and then note the phone call saying another thing.  When I call back, the situation is even worse given the false notes.  I am certain they would be sued so much more if we weren't talking about a company where most bills are less than a few hundred dollars.   
Jul 21, 2014 10:20AM
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Got the first and second worst right this time.
Last time I went to a Hilton,  they didn't tell me they were hosting a Furcon Convention.  Motel 6 would have been a better bet that weekend.  I complained but by then there was nothing they could do.  It was a raucous gay  noise fest which might be fun for the revelers but it's no fun for the others in the place.

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I didnt see Wal-Mart in the best list........
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