5 retailers with the worst customer service

Even with online sites losing some of their luster, the biggest retailers are still struggling to please patrons with better customer service.

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607Comments
Feb 27, 2014 10:28PM
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my favorite is the one you get when you call just about any company. 

"Your call is important to us, please stay on the line"

If it was important. wouldn't you think they would hire enough people to answer the phones?
Feb 28, 2014 9:23AM
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The thing about Wal-Mart that irks me the most is that they never have enough checkout lines open.  It takes a million years to pay for your merchandise and get out of there. 
Feb 28, 2014 10:08AM
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Wal-Mart has convinced the American people that they don't deserve great customer service for spending their money with them. They have the attitude that, if we want to spend our money with them, then shut up and stand in those long lines. Their slogan "save money, live better," applies to the corporation. They save money by paying unsustainable salaries, and providing poor customer service, and they live better because they are earning record profits in the process. Eventually, the American people will boycott this abusive giant. Actually, it is well overdue.  
Feb 28, 2014 8:36AM
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5 dollar an hour employees-  equals 5 dollar an hour service !
Feb 28, 2014 7:25AM
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Worked for a retailer in customer service for 12 years and can say that most customers bring it upon themselves when they want 'unjust enrichment' (something for nothing).  They buy something, use it or abuse it then want their money back.  When that does not happen they whine and complain that it is the retailers fault.  Walmart always makes the list because of all the mutants that shop there!!
Feb 27, 2014 10:50PM
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Verizon is by far the worst.  PERIOD!
Feb 28, 2014 12:21AM
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Radio Shack used to be a good store to deal with.  Now I can't tell you how many times I've walked out because I couldn't get any help at all.  They are so busy selling phones and spending long periods of time with phone customers that other customers are just plain ignored.  I hear they are closing a bunch of stores.  I predict they will be out of business before long.
Feb 27, 2014 10:27PM
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Ironic that 3 of the top 5 are drug store chains. Stores that should help you are the worst in doing so.
Feb 27, 2014 10:43PM
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  I would be willing to bet the majority of those that complain about customer service anywhere bring it upon themselves by presenting themselves as an A-hole to begin with. 

 Like they say, we only get one chance to make a first impression, good or bad, and will be responded to accordingly. 

 Got to love that first photo though. If I was at a service desk looking at that line I would quit on the spot!

 I do have to admit that on our rare stops at a suburban Wal-Mart where most of the customers are in their pajamas or look like prostitutes, we never buy anything that could possibly cause us to have to return, especially after dark.   

Feb 27, 2014 9:16PM
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Wal-mart saves a lot of people a lot of money........Sure, they get a lot of complaints but look at the number of customers that shop there.......Their return policy is good and a lot of people abuse that benefit by using an item and then returning it.......The complainers will always come back for the best price...it's all about money...........
Feb 28, 2014 11:32AM
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Never had a problem with Walmart.

Of course I only patronize at 3am (and only if I truly, truly have to go. Walmart on the weekends?....Hell on Earth).

Feb 27, 2014 10:02PM
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 Compare to any deadbeat losers government so called service. From potholes to justice from health care to schools..................................................LOSERS!
Feb 28, 2014 8:36AM
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every store mentioned you can walk into and deal with a live person,,,,,they should do a story on automated customer servce now that sucks,
Feb 27, 2014 11:02PM
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What? How did JC Penney evade this list????!
Feb 27, 2014 10:08PM
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Wow! Three of the seven are legal drug dealers!!!! If you count Walmart as being a drug dealer too, then more than half are legal drug dealers.   Lets round it to 50 percent.  The "ask your doctor" ads are working!  No time for customer service!  Let's git them pill bottles filled!  Ya'll come back, ye hear?  The "ask your doctor" ads are working!  Addict the people and give them side effects worse than what our pills MAY help.  But, if you have serious side effects, call "your doctor" immediately!  Don't send the bill to us though.  We don't do customer service!  I think we are in the midst of the greatest government conspiracy of all time!   CONgress allows the FDA and the legal drug lords to destroy the country.  Addict the people, get them in nursing homes and take all they ever worked for.
Feb 27, 2014 8:27PM
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Hi, if Wal-Marts  service is so bad why is the #1  Retailer  in the world !
Feb 27, 2014 9:55PM
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Customer service may not be terrific at these stores, but people still shop at these places.......a lot!
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Before I even opened this article I knew they would have Walmart as no, 1.  When you are the no. Retailer you can expect to place no. 1 with the worst customer service since you have more people to try and keep happy. And you will never succeed.
Feb 27, 2014 9:01PM
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I think you are blatantly wrong on this one.  You have a problem with a purchase you take it back and they give you your money back, no if and or buts.  So give me a break you messed up on this one.  And in small town America it is Walmart that gives us a chance to buy stuff we would not otherwise have available.


Feb 28, 2014 8:51AM
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I suspect it has a lot to do with the individual store and its management. The three Walmart stores in our area have good service and are clean and well stocked. Could the problem stores be more characteristic of larger towns?
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