7 retailers that are shrinking fast

As US consumers cut down on spending, some retail chains are feeling the pain -- and they have little choice but to shutter their weakest stores.

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Jan 16, 2013 1:59PM
Good riddance for Sears. They're a shell of their former self and much of their decline is self-inflicted as they've let their once customer service fall off a cliff. I was a 40+ year customer and they treated me so shabbily I refuse to set foot in another one of their stores again. They also neglected to give me a reason to buy from them which is a cardinal sin in retail. As expected, when I closed all my accounts, I never heard a peep from them as to "why" as if they never noticed - or cared - that I was gone.
Jan 16, 2013 1:57PM
Sears should not survive.  They have always been known for quality service and products with Kenmore.  That is no longer the case.  I believe, they have now jumped to the top of the list as the worst company for customer service in the United States.  Their call centers are offshore and the people that answer the phone are rude, liars and uninformed.  Their repair people are not my "mother's" Sears repair persons. They do a miserable job, are mostly late or no-shows.  No company can survive with this type of poor service.
Jan 16, 2013 1:29PM
The article states taxes is the problem why stores are closing. I bet the author was a conservative with a bias view.  As I browse through most comments, it is the problem of lies on poor management team with huge salary and economy.  There going to be problem whether raising or decreasing taxes.  Journalists brought stories with no citation, references, empirical data to support, much like republicans pull things from thin air.
Jan 16, 2013 1:20PM
Does anyone recall just about 3 weeks or so ago, it was reported that the numbers for the retail industry were far better than last year?  They lie.
Jan 16, 2013 1:19PM
I have avoided Sears, if possible, for almost 50 years.  When I was much younger, I wanted to buy a chess set Sears advertised in their Christmas catalog; they said it could be ordered for up to 8 months after the Christmas the catalog advertised for.  I worked hard, saved my money, and went to my local Sears and paid for the set, which would be shipped to me within 2 to 4 weeks, or so I was told.  After checking with the "customer service" desk every month for EIGHT FREAKING months, I was told that that particular chess set had been discontinued TWO years before.  They had held my money for most of a year before informing me that!!  I got my money back, but not with interest, and they lost a potential customer.  I have ever since advised people to NOT buy from Sears.  On the few occasions I have had to go there, I have not had a single good shopping experience; the best ones could only be described as average.
Jan 16, 2013 1:15PM

I am NOT surprised that Sears is in the "death throws"! Their tools have gone from "Made in the USA QUALITY" to CHINESE CRAP! I for one will NEVER again shop at Sears. I do not buy CHINESE CRAP!

Jan 16, 2013 12:48PM

I WAS a loyal customer of Sears but not now,there customer service is the worst in the in industry,the phone bank in INDIA doesn't care and the kid behind the counter talking on there cell phone doesn't either, before Christmas they had a tool sale 50%off ALL tools and storage and they have a tool box want so i called catalog in INDIA and asked for the price1900.00 regular price 2000. that's not 50% off that's higher than it was a month before,so after 2 supervisors i asked to speak to someone in America and they hung up on me,I WENT TO HOME DEPOT AND GOT THE SAME BOX   EXACT SAME 1700.00 NOT ON SALE, since 95 i spent 6500.00 $ but on more, let them go there are better places to shop     




Jan 16, 2013 12:30PM
Ho Hum,just find some good China stock and some(green stock)if you know what i mean?Sit back,take i hit,and just forget about that old idea called America.Bankruptcy?No problem.You can get a new loan in just a few months!Take another hit,just watch those trillions melt away.
Jan 16, 2013 12:12PM
Walked outta Sears in 98 and never went back when an Hispanic manager fellow decided he didn't want to sell me something, but he did want to help a guy behind me who was Mexican.  Pretty sure I was the one with the Jag and the denero.  Sears' loss, not mine.  
Jan 16, 2013 11:33AM
I only go to Sears to offer frumpy MILFs $10 for a parking lot wiener sucking.
Jan 16, 2013 11:10AM
Sears was doomed when that Bain-like company took over. They will all get rich and that company will be no more. It's just a question of time.
Jan 16, 2013 11:08AM
The stores should have to put executive pay on the outside of their business next to the logo. GE etc should have to place it on the price tags for merchandise.
Jan 16, 2013 11:04AM
I worked for Sears Holdings Co. (Kmart) for the last 23 yrs and lost my job last April because these greedy bastards don't know how to run a Co. Also worked the last 6 yrs without a raise because the Co. was failing, but the BIG SHOTS still got their big bonuses. They can all go to HELL!!!!!!!!!!!!!!!!
Jan 16, 2013 11:02AM
Sears once stood for fair (not necessarily the cheapest) price and exceptional quality.  Now the quality is completely gone.  Their appliances are bid out to the lowest cost manufacturer, and any semblance of quality is gone.  My Kenmore dryer makes holes in my clothes, my Kenmore Elite Refrigerator ice maker doesn't stop making ice when the tray is full (replaced twice), my Kenmore Elite dish washer's control panel is pealing off of the unit, and my Kenmore oven control panel cracked and the oven light will not turn off.  All of these items were bought new three years ago....never again will I buy anything from Sears.  Short term, short sighted profit decisions by Sears executives will lead to the complete demise of this once proud company.
Jan 16, 2013 11:01AM
Has anyone else heard of the internet?  I hate to break it to you but it barely has anything to do with a CEO's salary that these places are in mass closing mode.  It doesn't have to do with poor management on the middle level, it doesn't have to do with poor wages for front line employees, not much anyway.  It has to do with the fact that you know what a wrench is, and you know exactly what one you want.  If you search for it on Google you'll find that there are 1000+ online retailers that will sell you one for half the cost of what Sears would, shipped, with no tax, to your doorstep.  Unless you're just browsing for random things with all your extra money, or you don't know exactly what you're looking for and need assistance finding it, there's really little reason to pay the extra cost of buying from a big box store.  Some people will always want to see and hold what they're buying before they buy it, and for those people money is often no object.  In a discerning economy such as ours though, these stores have their work cut out for them to provide the level of service needed to keep profits high enough to satisfy greedy investors.  Look for more and more of this in the future, and if you can't handle it you might as well fashion yourself a green mohawk and keep on listening to your Ramone's cassette tapes, you're stuck in the 80's.  
Jan 16, 2013 10:36AM
i miss the days of  zayres  Bradlees roses mont ward  service merchandise best products Nichols barkers grand way Woolworth wt grant  whites dept stores Caldor's and i know im missing some that was verity now its crappy walmart             ps  ames
Jan 16, 2013 10:34AM
No surprises here. Anyone paying attention knows all of this. Why did you feel the need to waste time and space on this article?
Jan 16, 2013 10:20AM
They cheat their customers by selling faulty products and lie about it. It wouldn't be surprising. What goes around comes around!
Jan 16, 2013 9:46AM
Blockbuster cannot even afford new releases anymore!
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