VIDEO ON MSN MONEY
What does Comcrap's customer satisfaction numbers actually have to do with it's bottom line, when as a utility it has a largely monopoly like status for cable service in a given community. Living as I do where both FiOS and Comcast are available, I chose to go with FiOS; but an awful lot of the country does not have such alternatives, leaving competition kind of non existent...
Sure, there's satelite TV services like DirecTV and Dish Network, but availability is also restricted due to a multitude of factors that can face residents, from having a clear line to the satelite (trees, other buildings, and other obstructions can prevent signal from getting through), along with having a location that faces in the right direction (the dish can't be on the north side of a given apartment building for instance, if the satelites are due south of one's location in orbit, the dish wouldn't be facing the right way.
An electric company, for much the same reason might not have the best customer service rating, but much in the same way, chosing another electric company would entail chosing to move to another locale. Utilities are kind of unique, given their legal monopolies, and the opening of the TV air waves to the phone companies (another legal monopoly) such as Verizon with their FiOS service, doesn't provide competition in all locals, to all people. Cable service is still kind of a monopoly in a lot of markets...
Wells Fargo, terrible.
Allegiant Airlines, terrible.
Dish Network (you have to wait on the phone a half hour to get ahold of someone to cancel your service.....can't do it online......can't do it during the weekend or night...........just during business hours.............you have to mail THEIR equipment back to them at your own expense............they charge you for a month in advance and won't refund your money when you cancel your service) The worst!!!! I'm going to love it when all the cable/satellite companies go under because everything will be on the internet.........muahahahahah............
The government bails out Sachs, then they turn around and sue them. Don't you just want to go out and shoot a lawyer.
We used to have comcast until a few years ago but they missed some 'classes' when they went to digital-high def. The TV picture would 'freeze' or I called it 'pixelization'. Comcast called it 'tiling'. Anyway, you'd be watching your favorite shark program( or other dramatic programming) and as the shark was closing in on the prey, the 'tiling would start up. I called, & called, & called, & called, & called,..... you get the idea... to no avail.
I now have Direct TV. Best picture ever. Yea- it may go down a little during a storm but it doesn't stay off very long at all. And when the picture does come back, we don't have to wait for hours to have the scheduler 'reprogrammed'. It's already done.
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