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I can understand why Best Buy has been going down the tubes. They have such terrible customer service. Lots of problems with returns or getting service. Each employee will tell you something different.
* I ordered Stafford shirt online.
-- Shirt arrives with monogram I did not order and is not my initials. JCP's 'phone rep says will send pre-paid shipper to return shirt. It never arrives.
* I return shirt to store and reorder.
-- Second attempt arrives in wrong size.
* I return second shirt to store and try to reorder
-- I'm told shirt is discontinued.
I drove 50 miles back and forth for a shirt that I do not have. I asked the sales clerk what was going on with JCP and this 40-year JCP employee told me that all the processes deteriorated since the new leadership arrived and that wrong shipments are common now.
As a finance guy, I recognize that one trick to inflate revenue is to book sales on wrong shipments and reverse the sales later when they are returned -- after later misshipments created sales "float" to replace them. Is this the driver behind the increased misshipments at JCP?
Best Buy does not suffer from showrooming. Their inventory is skitzo. When you go to the store, you can't find an associate to help you, If you do, they try to sell you something you don't want.
I miss the store meetings where all the sales manager (joke) was concerned with was yesterday's numbers and how to sell YOU more junk. Here is how to take the #1 electronics retail giant and destroy it:
1- run off all higher paid employees (ala Circuit City)
2- keep all the corporate pork that dropped the ball (ala Circuit City)
3- keep upper store management who provided all those brilliant ideas led to BB's mess (haha)
4- how are those tracking sheets working out for you boyzz n girlzz...another brilliant idea LOL
5- Managers focusing on bonuses NOT the customers' needs..hmm I smell personal greed LOL
6- Employees promoted by who you knew...not what you knew...worked out great LOL
How do I know all this? : former "special"bestbuy employee 558955...look for my book about BestBuy coming soon! My former GM will love it LOL!!!!!!
Who is Barnes & Noble kidding?
Borders closed 500 stores and their business went down at Christmas time??
They ran my favorite bookstore out of business 20 years ago, so I will not shed a tear.
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