VIDEO ON MSN MONEY
I can understand why Best Buy has been going down the tubes. They have such terrible customer service. Lots of problems with returns or getting service. Each employee will tell you something different.
* I ordered Stafford shirt online.
-- Shirt arrives with monogram I did not order and is not my initials. JCP's 'phone rep says will send pre-paid shipper to return shirt. It never arrives.
* I return shirt to store and reorder.
-- Second attempt arrives in wrong size.
* I return second shirt to store and try to reorder
-- I'm told shirt is discontinued.
I drove 50 miles back and forth for a shirt that I do not have. I asked the sales clerk what was going on with JCP and this 40-year JCP employee told me that all the processes deteriorated since the new leadership arrived and that wrong shipments are common now.
As a finance guy, I recognize that one trick to inflate revenue is to book sales on wrong shipments and reverse the sales later when they are returned -- after later misshipments created sales "float" to replace them. Is this the driver behind the increased misshipments at JCP?
Best Buy does not suffer from showrooming. Their inventory is skitzo. When you go to the store, you can't find an associate to help you, If you do, they try to sell you something you don't want.
I miss the store meetings where all the sales manager (joke) was concerned with was yesterday's numbers and how to sell YOU more junk. Here is how to take the #1 electronics retail giant and destroy it:
1- run off all higher paid employees (ala Circuit City)
2- keep all the corporate pork that dropped the ball (ala Circuit City)
3- keep upper store management who provided all those brilliant ideas led to BB's mess (haha)
4- how are those tracking sheets working out for you boyzz n girlzz...another brilliant idea LOL
5- Managers focusing on bonuses NOT the customers' needs..hmm I smell personal greed LOL
6- Employees promoted by who you knew...not what you knew...worked out great LOL
How do I know all this? : former "special"bestbuy employee 558955...look for my book about BestBuy coming soon! My former GM will love it LOL!!!!!!
Who is Barnes & Noble kidding?
Borders closed 500 stores and their business went down at Christmas time??
They ran my favorite bookstore out of business 20 years ago, so I will not shed a tear.
Copyright © 2014 Microsoft. All rights reserved.
Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.
[BRIEFING.COM] The stock market welcomed the new trading week with a mixed session that saw relative strength among large-cap stocks, while high-beta names underperformed. The Dow Jones Industrial Average (+0.3%) and S&P 500 (-0.1%) finished near their flat lines, while the Nasdaq Composite and Russell 2000 both lost 1.1%.
Equities began the day on a cautious note amid continued concerns regarding the strength of the global economy. Over the weekend, China reported its first decline ... More
More Market News
|There’s a problem getting this information right now. Please try again later.|
MUST-SEE ON MSN
- Video: Easy DIY smoked meats at home
A charcuterie master shares his process for cold-smoking meat at home.
- Jetpacks about to go mainstream
- Weird things covered by home insurance
- Bing: 70 percent of adults report 'digital eye strain'