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* I ordered Stafford shirt online.
-- Shirt arrives with monogram I did not order and is not my initials. JCP's 'phone rep says will send pre-paid shipper to return shirt. It never arrives.
* I return shirt to store and reorder.
-- Second attempt arrives in wrong size.
* I return second shirt to store and try to reorder
-- I'm told shirt is discontinued.
I drove 50 miles back and forth for a shirt that I do not have. I asked the sales clerk what was going on with JCP and this 40-year JCP employee told me that all the processes deteriorated since the new leadership arrived and that wrong shipments are common now.
As a finance guy, I recognize that one trick to inflate revenue is to book sales on wrong shipments and reverse the sales later when they are returned -- after later misshipments created sales "float" to replace them. Is this the driver behind the increased misshipments at JCP?
I miss the store meetings where all the sales manager (joke) was concerned with was yesterday's numbers and how to sell YOU more junk. Here is how to take the #1 electronics retail giant and destroy it:
1- run off all higher paid employees (ala Circuit City)
2- keep all the corporate pork that dropped the ball (ala Circuit City)
3- keep upper store management who provided all those brilliant ideas led to BB's mess (haha)
4- how are those tracking sheets working out for you boyzz n girlzz...another brilliant idea LOL
5- Managers focusing on bonuses NOT the customers' needs..hmm I smell personal greed LOL
6- Employees promoted by who you knew...not what you knew...worked out great LOL
How do I know all this? : former "special"bestbuy employee 558955...look for my book about BestBuy coming soon! My former GM will love it LOL!!!!!!
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