The 13 worst supermarkets in America

These grocery stores received the most complaints and the lowest scores in areas such as price satisfaction, customer service and cleanliness in an annual Consumer Reports survey.

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773Comments
Apr 8, 2014 7:48PM
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I decided to beat the crowd one day at WalMart & decided to go in about 1a in the morning. I figured it would be less stressful & more relaxing. I get there, do my shopping, around bodies & pallets blocking 90% of the isles so bad you could hardly get thru with a shopping cart. That was very frustrating but I dealt with it. Then I get to checkout LMAO. One aisle open with 30 people standing in line ALL PISSED OFF at the "ONE" checkout line being open. After standing there getting madder by the minute the guy behind me turns around toward the merchandise area, cups his hands around his mouth and screams "WE NEED ANOTHER CHECKOUT PERSON UP HERE" at the top of his lungs. I'm like oh my fukkin gawd, what prompted me to try this is beyond me. I hate going to WalMart to shop more than any other store I can think of.
Apr 8, 2014 11:49PM
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For those defending Wal-Mart all I can say is....REALLY!  I have nothing to gain by bashing Wal-Mart.  They do offer fair prices compared to most other store options I have in the area in which I live.  I live in an area with four Super Wal-Mart all within a 10-15 minute drive of the next in town and I have shopped at all of them.  Their poor service, uneducated clerks, lack of cashiers, empty shelves, poor produce, dirty restrooms, and shopping carts careening out of the cart corrals seems to be universal in about every Wal-Mart I have ever shopped at.  They have us in their pocket due to the economy.  If we could afford to shop somewhere else and force them to improve their service we all would.  We all say the same thing.  But we can't afford it so we do shop there and as long as they do not have to fear declining sales based on their poor performance, why should they spend any money to fix it?  No different than out politicians.  Until we the people do something about it, it will remain the status quo.
Apr 8, 2014 7:47PM
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I used to go to Grab and Go until I was informed I had to pay for the stuff.
Apr 9, 2014 7:08AM
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I remember a time when you would go to a check out and a person that spoke English would be courteous and professional. They knew the prices of everything and would not hesitate to correct anything that rang up wrong without being asked or questioned. Then someone would bag your items and not smash and destroy half of what you bought. Nowadays stores are going to self checkouts. I will not use them. They are a hassle and don't work half the time. You see someone standing around them all the time to correct problems. A knowledgeable checkout person is a service that is offered and their wage is part of the overhead charged. Prices will not come down if we get rid of all of them, just more money in the pockets of the people who need it least.
Apr 9, 2014 7:38AM
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Walmart is not actually a supermarket in the traditional sense, but they certainly would top my list of worst place to shop.
Apr 8, 2014 7:18PM
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Wal-Mart checkouts SUCK!!! they want you to checkout your self. I won't. Keep the checkout people employed. I would shop elsewhere but they are the cheapest to shop at. With Cerberus buying out supermarkets, Prices most likely go up more.
Apr 8, 2014 11:23PM
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Winn Dixie, dirty, now has taken over Sweet Bay, here in SW Florida. Local Walmart--rotting produce, out of date dairy items, shelves empty and most of the help don't speak English, cashier issues (as usual.) Publix by far the best--clean, excellent variety, professional employees--Publix employee owned, surprised me initially but then again their company succeeds so do they.
Apr 8, 2014 7:42PM
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High prices and poor service?  I'm surprised that Albertson's did not make the list.

Apr 8, 2014 7:54PM
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Wegman's  is the best - you don't know what you are missing until you shop there.  Everyone complains about WalMart.  I don't know why they don't listen.
Apr 8, 2014 10:21PM
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I thought Walmart gobbled up all the supermarkets.  Piggly Wiggly, Pick n Save, Aldi, is just about all that is left where I live.  A few IGA stores are trying to hang on but Walmart and Target are out to kill so they probably won't be around much longer.  My home town grocery store that has been around about 75 years sold out last month,  The latest Mom and Pop store to die!
Apr 9, 2014 8:18AM
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I would bash Walmart, but I haven't been there in so long, I can't remember what it's like. 
Apr 16, 2014 7:30AM
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Acme has a food chain? Well, their products didn't work too well for the Coyote either, so I'm not surprised they made this list.
Apr 8, 2014 8:14PM
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Think Safeway is bad now just wait till Cerebus gets done with them.
Apr 16, 2014 8:18AM
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This HAS to be a joke?!  I work at Giant Eagle as a cashier and not only is the store/shopping area incredibly clean but so is the back where shoppers don't see.  When I'm not busy, part of what I do is clean and make sure my area is safe.  We go so far out of our way to make the shopping experience great and it kills me to see this load of crap. We spend so much time and money on cleanliness alone and I doubt Walmart or most other supermarkets do the same. Go into a Giant Eagle and look at the produce, for instance, then go to Walmart or Krogers or Shop & Save-there is no comparison. I will bet that the author has never been in half of these stores and that they only polled a few people who have axes to grind. Just to be upfront, six months ago, JD Powers rated supermarkets for cleanliness, safety and customer satisfaction and Giant Eagle was second from the top-Wegmans got top honors but just barely. 

Apr 16, 2014 8:29AM
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Its nice to see Wal-Mart finally is getting what they deserve in bad pr. I believe they think they have us all by the **** because they are (or sell themselves) as cheap and convenient. Over the last few years i've decided to stop the automatic trip to Wal-Mart for whatever I need. I now used Wal-Mart as my last stop. If nobody else has it, they get my business. And until they start acting like me coming their first matters to them, that's how its going to be. 
Apr 16, 2014 8:37AM
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I stopped shopping at the giants a long time ago.  Then, I have that option where I live.  I shop at small grocers and produce markets.  Eating less packaged garbage won't kill me - quite the opposite.   I've cut down on what I eat and how much I eat.   I feel better and I'm not putting my hard earned $$ in these corporations.  Bring back the little guy!  They work harder to keep you business.   Folks, stop shopping at these giants if you can.
Apr 16, 2014 9:17AM
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I have stood in line at Wal-Mart endlessly. Someone told me that they supposedly have a policy the if more that 6 people are in line, they are supposed to open another line. I have been so mad at times about the poor customer service and long lines that I have called the 1-800 number from a checkout line that was 20+ people long. They did open a line, but by the time they did, the first line climbed to 40. Corporate needs to know what's going on in the individual stores because the store managers have probably been told to work with the least amount of people to increase the profit margin. This action probably increases profit but when you lose customers because of a bad business practice, how is that a win-win?
Apr 8, 2014 8:24PM
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I'm not thrilled with Safeway/Vons being taken over by Albertsons. Our local Albertsons sucks, the fish counter always stinks to about three aisles away, not clean. On the other hand, we have a fairly new Safeway that is clean, well stocked, and the staff is friendly and helpful. If one has to go, I hope it's the Albertsons store. Maybe Whole Foods will move into that space, that would be a great improvement.
Apr 8, 2014 8:52PM
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Next time get a couple gal. ice cream , then if the line is to long and slow. just leave your cart and walk out....get back at the pot gut management sitting around getting the big bucks not doing there job........
Apr 8, 2014 8:22PM
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