The 2011 Customer Service Hall of Fame

Customers may not always be right, but at these companies -- a cross-section of retailers, tech names and even an airline -- they're always respected.

By Karen Aho

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[BRIEFING.COM] Equity indices extended this week's losses with a broad-based retreat. The S&P 500 fell 0.6% to end the week lower by 1.1%, while the Russell 2000 (-1.1%) finished with a 0.9% decline since last Friday.

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