Why we hate banks and cable companies

Once again, our annual list of the worst companies for customer service is dominated by big banks and TV companies. Here's what irks consumers the most.

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378Comments
Jul 18, 2013 8:24PM
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When you hate your cable company, you get angry, when you get angry, you rob a bank, when you rob a bank, you get bookoo bucks, when you get bookoo bucks, your friends get jealous, when your friends get jealous, they rat you out, when they rat you out, you go to jail, when you go to jail, you learn to lay naked face down with a sock in your mouth.....

Don't learn to lay naked face down with a sock in your mouth........give up TV, read a book.

Jul 18, 2013 9:42PM
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The banks get away with crime! That is what creates so much resentment.
Jul 19, 2013 8:16AM
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It's not that people hate the service provided by these companies, they hate the sneakiness of these companies. They advertise a price to death in big, bold writing, and repeatedly over and over to trick you into thinking that this is your monthly payment. But, if you read more closely, you will see the hidden fees and surcharges that will double or even triple the amount you have to pay. This is definitely a practice that needs to be stopped. If something is advertised as costing $99.00 per month...Then it should be. You shouldn't receive a bill for $160.00! This is what's hated about cable companies. And when you look at all these extra tack on fees and taxes..It's non-sense!!  Surprised that Cell phone companies aren't thrown into this mix. They are the absolute worst!
Jul 19, 2013 9:33AM
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The first cable or dish company that allows me to go online and choose and pay for the channels that I wish to watch and pay for WINS !!!

Jul 18, 2013 11:16PM
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Our cable ( dish network ) was turned off today as a matter of fact. Had nothing to do with the company. It had to do with watching a show for five minutes than watching five minutes of commercials, then watching two minutes of more program most of which was just a rerun of what had already happened, than having to watch five more minutes of commercials.

 

I'm getting a strong dislike for corporate America and the way they are selling themselves. If I want something that will get me hard, I'll go see a doctor. I don't really care about what new plastic device is out there that my wife can insert inside herself to release a piece of cotton. I especially don't like a cure for acne that may of may not give me kidney failure.

Jul 18, 2013 10:08PM
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All these companies care about one thing and one thing only, Their share price. Every time a company goes public you can expect higher prices and poorer service and or products because the only thing that matters is that their share price continue to grow so that their investors can make even more money while cutting cost regardless of a watered downed product or service. The CEO's make all the money by cutting jobs and service and in return they get the real fat bonuses.
Jul 19, 2013 1:06PM
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They forgot to add Health Insurance Companies to this list, Americans pay twice as much for surgeries, treatments and Hospital stays as any other developed nation, because were the only one without a public option for insurance. Were trapped like rats being forced to pay for massive CEO salaries and companies who collaborate with medical firms to drive prices up, to reap more profits, while milking the American citizen penniless.
Jul 19, 2013 9:56AM
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A few months ago I was talked into a new type account at Wells Fargo.  It earns very little interest and I just discovered my free safe deposit box is no longer free and they charged me 37.00 for it.  When I called the bank about the safe deposit fee, I was told to call the 800 customer service number.  Time to look for another bank.
Jul 19, 2013 11:45AM
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I cancelled cable at the advice of someone I know and got Netflix instead. If you can pick up the major channels with an antenna ( I can pick up about 15 channels), you don't need cable anymore, Netflix costs 7.99 and has thousands of movies and TV shows. More than you need. Cheap alternative.
Jul 18, 2013 9:26PM
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I drop Comcast this passed week. My new internet service works just fine and it is a lot cheaper.
Jul 19, 2013 7:34AM
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Cable companies have no competition so why would they care, My choice is comcast or get a dish. Would love to see other companies in my area, would drive down cost and improve customer service. As for banks stay away from the big guys nothing but a bunch of crooks. Left Bank of America for my small local bank, great customer service and NO FEE's.
Jul 18, 2013 10:26PM
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I am afraid we must make the world honest before we can honestly say to our children that honesty is the best policy. Wisdom is knowing the right path to take..... Integrity is taking it.
Jul 21, 2013 4:28AM
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Next time you have to pay your cable bill go to their office and pay it with a bag of coins including quarters; nickels; dimes and pennies. When they complain tell that you are bundling!
Jul 19, 2013 12:33PM
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First off, cable TV is a luxury, not a necessity.  I haven't had cable TV in years.  Why?  Because I could no longer deal with the fact that I was paying a premium for the privilege of watching infomercials, also called "paid programming."  One Sunday I turned on the TV and 40 out of 160 channels were hawking something, and many of those infomercials were the same ones playing out on several channels.

Do yourself a favor.  Cut the cable cord and buy rabbit ears for over the air TV.  Yeah, there are a few infomercials on OTA channels, but you're not paying through the nose for the privilege of watching them.
Jul 19, 2013 2:07PM
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they are cartels, just like our oil friends in the middle east.
Jul 18, 2013 8:58PM
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I think this list sells the cell phone providers short.
Jul 19, 2013 5:56AM
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Were going to crash! And have o start all over. Then 200 years from now, they will have to do the same thing.
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Capitalism is a cult. It is devoted to the ideals of privatization over the common good, profit over social needs, and control by a small group of people who defy the public's will. The tenets of the cult lead to extremes rather than to compromise. Examples are not hard to find.

"Capitalism is the legitimate racket of the ruling class."
Jul 18, 2013 8:52PM
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My experience with Comcast last week has been quite pleasant. They have uuped the customer service.

 

Whn you think about it , I didnt want to pay the 160 dollar for the combined services i had with them, But the TV cable costs them a lot. Expenses to maintain the infrastructure and the cost of programming is sky rocketted which is killing them. But, the charged for the internet are still a little high and the cost of providing internet is literally next to nothing. On top of that , they are now planning to charge for  the data, which is going to push the expense over the top for any heavy internet user or the Netflix users. That does not makes sense to me at all. It is not utility that they are providing like Gas or electricity. It is just a connection to the nearest server and thats it.

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