The outcome of Best Buy is a perfect example of what is wrong with Corporate America today.

In Best Buys case, you had a new company providing exceptional service with knowledgable staff and a goal of providing customer service and satisfaction. Enter CEO's wanting a HIGHER stock return so that they can justify their millions of dollars bonus and they start messing around with the formula for success that initially made Best Bys one of the most profitable companies ever. They implement a plan that  "lays-off" all the knowledgable staff earning a decent wage and then hire back, (at a lot lower wage) employees that know absolutely nothing about Best Buy or it's products. Factor in sales tactics that over promise and under deliver (Christmas 2011) and what you have is a new formula for failure. Corporate greed IS what is wrong with Corporate America. CEO's getting paid millions of dollars for  running viable companies into the ground IS what is wrong with Corporate America. What does a CEO do for a company anyway besides rake in millions of dollars? Sit on their fat pink asses raking in millions of dollars, sucking up caviar and single malt scotch  while running the company into the ground then moving on to the next company. I call them parasites because that's exactly what they are.

It is definitely the total lack of customer service and sometimes just rude employees causing the closures of Best Buy. I have written to the corporate office and my complaint is posted on yelp and on their site. Even the corporate agreed I was treated badly but even they offered no incentive to intice me to ever to return to one of their stores. Sure they are going to talk to the manager - Big Deal! I will NEVER walk into one of their stores again even if they are giving the stuff away. And YES - the day I was treated badly, I went right home and bought the items online from another retailer. I sincerely hope the Best Buy I was in is one of the first to close.

To echo some of the other sentiments and to impart some wisdom

If you have a job in this economy, consider yourself lucky.  When I worked at McD's, I started out at $3.35 an hour and it was hard work; I also had to deal with irate customers and managers that were about as useful as a rubber crutch. But I never, ever took it out on a customer. It was not theri fault. They came in to the store willing to spend their money and provide us with business. They deserved service and repsect and that's what I gave them, even at my crappy wage. 

I've held many jobs since then, put myself through college and have worked my way up over the years to become a white-collar professional. No matter what I've done or where I've worked, whether it was a desk job, a restaurant, or a print shop, my mantra has always been: A satisfied customer made my paycheck possible.

One of the reasons Best Buy is failing....very poor customer service. They hire inexperienced sales people; who unfortunately, do not know how to answer customer's questions correctly.

I have been to the Clearwater, Florida, Best Buy on several different occasions.

It took the salesperson over 90 minutes to register and activate a cell phone; if I didn't need to have the phone that day...I would have left. I had to return the following day; because there was a problem with the cell phone. That took almost ANOTHER 90 minutes. As I waited for this matter to be corrected; I noticed how other customers were having to wait just as long; not only in that particular department; but also in other departments as well. Two of the employees where I was waiting; never had an answer for their customers; they had to constantly ask the one young lady,  (who WAS helping her customers), then also having to call for assistant managers from other departments. I asked the young lady if these employees were new.....she said no....actually they had been hired before her. Best Buy took advantage of their customers for years; over-charging on low-quality products, pushing service agreements that were costly, and not giving the "great" customer service they would boast upon having. Greed from these corporate companies is usually what does them in at the end......honestly, couldn't happen to a more deserving company.