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Nov 5, 2009 4:08PM on Smart SpendingBy Karen Datko

Frequent flier says he was denied seat upgrade because of his attire.

Oct 13, 2009 12:46PM on Smart SpendingBy Karen Datko

They're breaking the rules for reimbursing passengers when luggage is late or disappears.

Sep 14, 2009 10:59PM on Smart SpendingBy Karen Datko

Carriers love them, others not so much

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