If you're fed up with high fees and poor service, you might rather switch than fight.
Payday loan stores are doing very well, and their customer base is expanding.
Citibank now wants a big fat annual fee, but dropping that credit card will damage her credit score.
Banks are using a hard sell to get people to stay with overpriced overdraft protection. You don't need it. Here's why.
HSBC's customer-advocacy score was a lowly 16%.
Bank of America failed to listen to its own realty agent, lawsuit says, but at least in this case didn't leave the house reeking from rotten fish.
Lender would accept a deed in lieu of foreclosure, let homeowners stay for six months and help pay for relocation.
Expect 5 trends as banks look for new ways to make money and attract new customers.
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