HSBC's customer-advocacy score was a lowly 16%.
Bank of America failed to listen to its own realty agent, lawsuit says, but at least in this case didn't leave the house reeking from rotten fish.
Lender would accept a deed in lieu of foreclosure, let homeowners stay for six months and help pay for relocation.
Expect 5 trends as banks look for new ways to make money and attract new customers.
Citi had planned to impose fees on holders of two types of 'free checking' accounts.
She became fed up with big banks long ago.
It says consumers spend more each year on overdraft fees than they do on fresh vegetables.
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