Voicing dissatisfaction can wake management from its stupor and improve service and quality for everyone.
Bank of America restores a customer's free checking for life after he complained to the media.
You don't have to have a spending problem to waste hundreds of dollars on bank fees. You just have to be ignorant about your account.
These scams and others like them depend on people making impulsive decisions. A little knowledge may help you think twice.
Identity theft once again is No. 1 on the FTC's list. Banks and lenders broke into the top 10 at No. 4.
New apps offer to wait on hold for callers. Is the end of phone rage near?
Updated federal regulations require that telemarketers get your written permission before sending you prerecorded messages. Political campaigns and charities are exempt.
More than a third of the mortgage complaints received by the Consumer Financial Protection Bureau come from people who can no longer afford their payments.
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