Among the tips: Don't be afraid to be on hold -- and use it to your advantage.
The online retailer earns praise from customers, but some think it's merely a PR stunt.
We pity the poor concierges who had to respond to these questions.
Angry consumers have found creative ways to seek satisfaction from companies that have mistreated them.
The company was slow to set up a procedure, but it now has a form on its website. Retailers are also issuing refunds.
Survey measured variation in prices, plus how many shops changed their estimates when presented with the industry standard price.
Price cuts help talkers and texters, but users of mobile Web could see bills increase.
Whistleblower says charges for erroneous data usage are intentional.
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TOP STOCKS
Try as the bears might, they couldn't break US stocks. But investors still face frothy prices and considerable headwinds.
MARKET DISPATCHES
The Market Dispatches column has been discontinued. Here's where to find the latest stock and business news on MSN Money, and the latest from market writer Charley Blaine.
FRUGAL COOL
Starting Monday, this site is joining forces with MSN Money Smart Spending. Here's why.
MONEY & POLITICS
Breaking up big banks is an untested solution to the too big to fail problem that attempts to isolate and dismantle large, troubled institutions while protecting the rest of the economy.
SMART SPENDING
A new federal safety report shows toddlers and minority children make up a disproportionate number of drowning victims.
SMART TAXES
The IRS is struggling to combat identify thieves who file fraudulent tax returns in the names of older residents who don't need to file.
