Among the tips: Don't be afraid to be on hold -- and use it to your advantage.
The online retailer earns praise from customers, but some think it's merely a PR stunt.
We pity the poor concierges who had to respond to these questions.
Angry consumers have found creative ways to seek satisfaction from companies that have mistreated them.
The company was slow to set up a procedure, but it now has a form on its website. Retailers are also issuing refunds.
Survey measured variation in prices, plus how many shops changed their estimates when presented with the industry standard price.
Price cuts help talkers and texters, but users of mobile Web could see bills increase.
VIDEO ON MSN MONEY
Copyright © 2013 Microsoft. All rights reserved.
Quotes are real-time for NASDAQ, NYSE and AMEX. See delay times for other exchanges.
Fundamental company data and historical chart data provided by Thomson Reuters (click for restrictions). Real-time quotes provided by BATS Exchange. Real-time index quotes and delayed quotes supplied by Interactive Data Real-Time Services. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by SIX Financial Information.
The Market Dispatches column has been discontinued. Here's where to find the latest stock and business news on MSN Money, and the latest from market writer Charley Blaine.
MONEY & POLITICS
Breaking up big banks is an untested solution to the too big to fail problem that attempts to isolate and dismantle large, troubled institutions while protecting the rest of the economy.
The IRS is struggling to combat identify thieves who file fraudulent tax returns in the names of older residents who don't need to file.