Customers of a restaurant chain opening in California will order their food using a computer at their table. How will that work out?
The fake ice rink is gone from a cruise ship after the Norwegian Cruise Line CEO had to put it together himself.
You don't have to show your receipt before you leave most stores. So why do they get so upset if you refuse?
Where she works, the customer is always right, and the employees are expendable.
There are ways to try out the service before you buy, but it's a labor-intensive process.
As much as we might be blinded to this fact by outsourcing trends and late-night comedy skits, CS reps are people, too.
AmEx, Discover top J.D. Power's customer-satisfation ranking.
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The Market Dispatches column has been discontinued. Here's where to find the latest stock and business news on MSN Money, and the latest from market writer Charley Blaine.
MONEY & POLITICS
Breaking up big banks is an untested solution to the too big to fail problem that attempts to isolate and dismantle large, troubled institutions while protecting the rest of the economy.
Your Easter celebration, from ham and eggs to spring clothes, will take a bigger toll on your wallet this year.
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