AmEx, Discover top J.D. Power's customer-satisfation ranking.
Bank VP charged with fraud for making it look as if clients were paying their loans on time. Bank may have lost $5.5 million.
Some shops are pulling the plug to make space for paying customers and change the ambience.
Analysis finds that 80% of Americans can't read well enough to understand the average credit card agreement.
As our nation's birthday approaches, something to consider: The Constitution protects free speech but exercising that right can be costly.
We service reps may get paid by the companies we work for, but we really are supposed to be on our customers' side.
Among the tips: Don't be afraid to be on hold -- and use it to your advantage.
VIDEO ON MSN MONEY
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The Market Dispatches column has been discontinued. Here's where to find the latest stock and business news on MSN Money, and the latest from market writer Charley Blaine.
MONEY & POLITICS
Breaking up big banks is an untested solution to the too big to fail problem that attempts to isolate and dismantle large, troubled institutions while protecting the rest of the economy.
Six weeks later, most Americans have forgotten about the 2014 tax season -- except those who didn't file by the April 15 deadline.
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