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May 21, 2010 1:21PM on Smart SpendingBy Karen Datko

We pity the poor concierges who had to respond to these questions.

May 20, 2010 10:24PM on Smart SpendingBy Karen Datko

Angry consumers have found creative ways to seek satisfaction from companies that have mistreated them.

May 3, 2010 1:23PM on Smart SpendingBy Teresa Mears

The company was slow to set up a procedure, but it now has a form on its website. Retailers are also issuing refunds.

Feb 25, 2010 3:39PM on Smart SpendingBy Teresa Mears

Survey measured variation in prices, plus how many shops changed their estimates when presented with the industry standard price.

Jan 26, 2010 5:26PM on Smart SpendingBy Teresa Mears

Price cuts help talkers and texters, but users of mobile Web could see bills increase.

Nov 12, 2009 7:08PM on Smart SpendingBy Teresa Mears

Whistleblower says charges for erroneous data usage are intentional.

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