Voicing dissatisfaction can wake management from its stupor and improve service and quality for everyone.
Bank of America restores a customer's free checking for life after he complained to the media.
If you are active on Facebook, Twitter and LinkedIn, you probably have some online influence -- but do you know what it's worth?
With the proliferation of easy-to-use online directories that put consumer reviews at your fingertips, who uses the Yellow Pages anymore?
The average cost of overdraft fees has risen over the past four years, but banks are earning less revenue from overdrafts.
The big banks are trying to entice the not-quite-rich with these no-fee checking accounts. But what are you really getting when you sign up?
E-commerce sites satisfied their customers more than traditional retail stores did in 2011, a survey finds.
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The Dow jumps 109 points after rising as many as 191. Oil-price jitters and rising rates trim gains. Those factors and the Fed may weigh on markets Tuesday.
The Market Dispatches column has been discontinued. Here's where to find the latest stock and business news on MSN Money, and the latest from market writer Charley Blaine.
MONEY & POLITICS
Breaking up big banks is an untested solution to the too big to fail problem that attempts to isolate and dismantle large, troubled institutions while protecting the rest of the economy.
Children from lower income families are at greater risk of suffering accidental injuries and being sickened by food, according to a Consumer Federation of America study.
The IRS is struggling to combat identify thieves who file fraudulent tax returns in the names of older residents who don't need to file.