Three companies you may not have heard of topped J.D. Power's ratings of car insurance companies.
A lot of these fees seem unfair and disproportionately high for the service rendered.
A recent Consumer Reports survey found that two-thirds of us have been so ticked off by poor customer service that we've walked out of a store.
Spirit Airlines is advertising the new charge as a way to save money. Honest.
You don't have to pose a danger to get booted from a flight. And there's no recourse, even if the flight attendant overreacted.
A new survey identified Web retailers that are speediest at answering emails and getting a customer-service rep on the phone, and those that take their sweet old time.
Studies show that mistakes are common, and overwhelmingly in favor of the seller.
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In a tax case, a US judge ruled that the agency's published guidelines don't hold up in court.
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