A recent Consumer Reports survey found that two-thirds of us have been so ticked off by poor customer service that we've walked out of a store.
Spirit Airlines is advertising the new charge as a way to save money. Honest.
You don't have to pose a danger to get booted from a flight. And there's no recourse, even if the flight attendant overreacted.
A new survey identified Web retailers that are speediest at answering emails and getting a customer-service rep on the phone, and those that take their sweet old time.
Studies show that mistakes are common, and overwhelmingly in favor of the seller.
More companies may adopt mandatory arbitration as a result, cutting off consumers' access to the courts to settle disputes.
If you have one of these cards, you probably don't normally read a personal-finance site.
VIDEO ON MSN MONEY
Copyright © 2014 Microsoft. All rights reserved.
Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.
The Market Dispatches column has been discontinued. Here's where to find the latest stock and business news on MSN Money, and the latest from market writer Charley Blaine.
MONEY & POLITICS
Breaking up big banks is an untested solution to the too big to fail problem that attempts to isolate and dismantle large, troubled institutions while protecting the rest of the economy.
Tired of your wallet taking a beating at the grocery store? Here are some creative ways to save big on food costs.
Even when they have a plan for their refund check from Uncle Sam, Americans often don't realize how they actually spend the windfall.
MUST-SEE ON MSN
- Video: Easy DIY smoked meats at home
A charcuterie master shares his process for cold-smoking meat at home.
- Jetpacks about to go mainstream
- Weird things covered by home insurance
- Bing: 70 percent of adults report 'digital eye strain'