You don't have to show your receipt before you leave most stores. So why do they get so upset if you refuse?
Where she works, the customer is always right, and the employees are expendable.
There are ways to try out the service before you buy, but it's a labor-intensive process.
As much as we might be blinded to this fact by outsourcing trends and late-night comedy skits, CS reps are people, too.
AmEx, Discover top J.D. Power's customer-satisfation ranking.
Bank VP charged with fraud for making it look as if clients were paying their loans on time. Bank may have lost $5.5 million.
Some shops are pulling the plug to make space for paying customers and change the ambience.
Analysis finds that 80% of Americans can't read well enough to understand the average credit card agreement.
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SMART SPENDING
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SMART TAXES
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