Airline finally notices it has a problem relating to its customers.
Customers of a restaurant chain opening in California will order their food using a computer at their table. How will that work out?
The fake ice rink is gone from a cruise ship after the Norwegian Cruise Line CEO had to put it together himself.
You don't have to show your receipt before you leave most stores. So why do they get so upset if you refuse?
Where she works, the customer is always right, and the employees are expendable.
There are ways to try out the service before you buy, but it's a labor-intensive process.
As much as we might be blinded to this fact by outsourcing trends and late-night comedy skits, CS reps are people, too.
VIDEO ON MSN MONEY
Copyright © 2013 Microsoft. All rights reserved.
Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.
With the universe of this category in its seasonal sweet spot, these picks have tailwinds propelling them into the new year.
The Market Dispatches column has been discontinued. Here's where to find the latest stock and business news on MSN Money, and the latest from market writer Charley Blaine.
MONEY & POLITICS
Breaking up big banks is an untested solution to the too big to fail problem that attempts to isolate and dismantle large, troubled institutions while protecting the rest of the economy.
The IRS is struggling to combat identify thieves who file fraudulent tax returns in the names of older residents who don't need to file.