Heads roll at Sears

I am 60 years old, I have had my Sears account since 1969.  I own my own business and pay my bills on time.  My credit card with Sears after hundreds of purchases at Sears over the years it was at a limit of $10,000.00 (not bad for being with them for 31 years) and recently my credit card with them was reduced to $1,500.00.  Sears is wondering what has happened to their business, especially appliances, electronics and large purchases??? If you devastate your credit card account customers, what do you expect?  Once I saw that I vowed not to purchase anything at Sears again.  Again, I have bought dozens and dozens of appliancea for me, my daughter, my father and mother and my father-in-law.  It was so convenient and the Kenmore products were very good.  Suck it up Sears Management like you wanted me to do.

I'll go to Home Depot who didn't penalize me by instantly lowering my credit card account.

Regards from an Irate EX-Sears customer

Kmart, and the shift from "Made in the USA" ruined Sears.

But, all retailers are faced with the fact that there are no longer any "American" manufacturers, manufacturers that stood behind their product, had reputations to protect, and backed up the retailer and customer.

Companies closing their factories and buying products made in China that resemble USA made products dominate the marketplace now; you can't even buy a lock, or a door hinge that is of good quality.

All name brand companies are now, are distribution centers for cheap chinese products they sell for the same price as "Made in USA" products. They get the products for a 10th of what the USA products cost to make, and sell them for the same price; I worked for a big name manufacturer that did this; this company helped me join the 5 million plus, unemployed a week ago.

Pray for our country.

   It's hard to sell product when you don't have product to sell! Sears didn't stock up for Christmas season of 2009, so Sears associates watched customers go elsewhere because they didn't have and couldn't order the products customers wanted. You can't blame the in-store associates for that.

   Combine lack of inventory, declining quality of Sears house branded products and service, and management forcing associates to use high pressure sales tactics to try to sell over-priced protection agreements, add in the low pay rates for associates that are causing the good sales people to leave Sears in droves, and you have the reason for the decline and eventual fall of Sears. Sears has been in decline due to poor upper management for years, but when the hedgies bought it, that was the final nail in the Sears coffin.

When shopping at Kmart, please don't blame the employees  if they seem less than helpful, believe me, they are trying. They way things are right now, there is only a few employees working at once at any given time. Each employee is left to do the work of 3 or 4 people and are being run ragged. It's sad because all these people are doing is trying to make a living by coming to work everyday. They are getting worked to death and then the customer's blame them for the lack of help around the store. Don't blame the one's who are actually there working. It's not their fault the company is too cheap to give out hours so that there are enough people to help you.