15 companies where the customer is king
When it comes to quality service, these companies know their stuff. And they're reaping the rewards in customer loyalty and positive word of mouth.
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Jet Blue doesn't fly out of Atlanta.
But if they did I would fly them. Eastern was my choice when TVA had issues. Delta was my choice when eastern went under. Delta fell out of grace when Airtran Came aboard and then Delta because Airtran was bought out.
Now I don't fly anyone because they all treat you like sardines and it takes longer these days to get to your destination. So if your destination is less than 8 hours, you can save money and drive.
I live an hour from the airport, 2 hours thru security, the plane is always late, the plane is crowded because of fewer flights and the planes are uncomfortable. so what use to take 3 hours from the time I left the house and got to the destination now takes 7 to 8 hours. In fact my flight out of hartsfield at 5:30 pm left at 12:35 am.
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Reports say the generous benefactor behind the huge gratuities is a former PayPal executive.
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John Stumpf acknowledges that growth has been slow, but he says he's still optimistic.