Golden Corral gross video not quite what it appears
The family restaurant chain made the right choice in how it handled this worrisome threat to its reputation.
Caving to the shakedown would have been far worse for the family restaurant chain. Not only would it have made Golden Corral look even more guilty, but every knucklehead employee with a cellphone camera would have tried to squeeze it for money. It's likely restaurants are getting similar types of offers all the time these days.
That being said, employee Brandon Huber's video is nauseating. It shows raw meat being stored outside the Port Orange, Fla., restaurant by the trash bin while the restaurant is undergoing an "inspection." The fact that it came out soon after an employee from Yum Brands' (YUM) Taco Bell was photographed licking taco shells doesn't help either.
Huber, however, left a few facts out of his video.
First, the restaurant was undergoing an unannounced inspection by the company. According to the location's owner, Eric Holm, an assistant manager decided to store the meat outside in violation of company policy. Why someone who works for a restaurant would do something so stupid is unbelievable. Don't inspectors check the trash bins?
Besides, according to a statement Holm posted on Golden Corral's Facebook page, Huber had a funny way of showing his concern about customers eating possibly contaminated meat: "Brandon Huber did notify my area manager of the issue, and we acted swiftly to dispose of all the improperly stored foods," Holm said. "No guest was served any of this food that was handled improperly."
Indeed, Huber assisted with the disposal of the meat on the day he posted the video.
Restaurants should be held to the highest standards of cleanliness. But when the next one of these videos is released showing an employee mishandling food -- which is only a matter of time -- the public shouldn't be so quick to embrace it as the gospel truth.
Jonathan Berr does not own shares of the listed stocks. Follow him on Twitter @jdberr.
Watched a watress at Golden Corral pick up an unopened butter and sour cream pack out of a half eaten bake potatoe wipe it with a towel and go hand it to a different table. When I confronted the waitress about taking things from a table that was being cleaned and handing it to the next table, she said it was a directive from management that even though the butter was left in a half eaten potatoe, they were to wipe it down and serve it again. Last time I ever ate at a golden corral.
Golden Corral Corporation and I take great pride in maintaining high standards of food quality, sanitation and guest experience. The Port Orange incident was a result of the Associate Manager making a bad decision to improperly store food when the corporate inspector made a routine, unannounced visit to the restaurant. I apologize that a member of my management team made this bad decision.
To be clear, this inspection was conducted by Golden Corral Corporation. Brandon Huber did notify my area manager of the issue, and we acted swiftly to dispose of all the improperly stored foods. No guest was served any of this food that was handled improperly.
Brandon Huber actually assisted in the disposal of the food items the day before he posted the videos. I am personally disappointed that Mr. Huber chose to post the videos and make false statements after the situation was corrected.
I have a fantastic team of 110 hard-working people at the Port Orange restaurant. Again, I apologize for this unfortunate incident."
Not sure I believe what the corporate office says. We tried eating at a Golden Corral in Humble TX once. Worst restaurant experience EVER!!!! The place was over-crowded, understaffed. un-bussed tables were everywhere, bussing stations were full of stacked dishes. Not a manager in sight. We actually witnessed some patrons were filling storage baggies & Tupperware type containers from the buffet line.. We turned & RAN away.
All I have to say is every time I eat at Golden Coral I get sick.
I only go because my daughter likes it, and she does not get sick but she also does not eat the meat that I do.
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