How McDonald's stole Christmas

The fast-food giant suggests franchisees open for the holiday after seeing Thanksgiving sales jump.

By Jason Notte Dec 17, 2012 4:41PM

A sign outside the fast-food chain McDonaldMerry Christmas from McDonald's (MCD)! Now put on a smock, suggest some fries with that and help Ronald make his sales goal this quarter.

McDonald's, which once used the starving homeless child pictured in this clip from 1985's "Santa Claus: The Movie" to sell seasonal tie-in Happy Meals and story books, is getting its franchisees into the holiday spirit by not-so-subtly suggesting they stay open through the holidays. As AdAge reported, a Nov. 8 memo from McDonald's USA chief operating officer Jim Johannesen explains why it's imperative to keep the Golden Arches lit through the new year:

“Starting with Thanksgiving, ensure your restaurants are open throughout the holidays. Our largest holiday opportunity as a system is Christmas Day. Last year, [company-operated] restaurants that opened on Christmas averaged $5,500 in sales."

Gawker writer Hamilton Nolan so aptly and bluntly notes that McDonald's Dickensian stance just put a $5,500 price tag on a franchisee's Christmas Day and turned a holiday closure in deference to franchisee and employee families into an "opportunity." Asked whether employees would at least get a little more holiday cheer with their paycheck, a McDonald's spokesperson -- scarcely audible over the clattering of chains forged during a life of indifference and inhumanity -- replied that "when our company-owned restaurants are open on the holidays, the staff voluntarily sign up to work. There is no regular overtime pay." McDonald's didn't comment on their employees' potential holiday alternatives, including prisons and workhouses.

So how did Ronald McDonald go from holiday commercials of him teaching kids how to skate to pulling their parents out of the house on Christmas morning and shoving them in front of the fryers for no additional pay? Somebody messed with his cash flow.

Even after expanding hours and tinkering with its menu, McDonald's reported a 3.5% drop in revenue last quarter. Back in October, sales at U.S. stores dropped 2.2%. When the company recovered with a 2.5% sales increase last month, it declared open season on holidays by crediting Thanksgiving hours for the boost. Johanssen sent out another memo on Dec. 12 saying that not only did company-owned restaurants bring in $6,000 a pop on Thanksgiving Day, but that McDonald's opened 6,000 more stores that day than it did a year ago.

McDonald's doesn't see its franchisees, its employees, or even $5,500 to $6,000 when those stores stay open: It sees an extra $80 million or so to pad this quarter's figures. It also sees that it's not alone in seizing some holiday "opportunity," despite being among the few who don't pay extra to do so.

Target (TGT) and Wal-Mart (WMT) were among the other major retailers to open on Thanksgiving Day this year and watched sales on that day soar and bolster otherwise slumping November numbers. Panda Express, Sonic (SONC), Yum Brands' (YUM) Taco Bell and DineEquity's (DINE) Applebee's all leave it up to franchisees to decide whether or not they'll open on Christmas Day. Jack In The Box, Starbucks (SBUX), Dunkin' Donuts (DNKN) and IHOP also tend to keep the doors open that day. Not only is Denny's (DENN) open for the holiday, but Christmas Day is one of the biggest sales days on its calendar as folks flock in for a holiday breakfast they don't have to make.

Movie theater chains like Regal Entertainment (RGC) and Carmike (CKEC) are going to be open, too, as Quentin Tarantino's slavery revenge fantasy "Django Unchained," the Seth Rogen/Barbara Streisand mother-son comedy "Guilt Trip," Judd Apatow's coming-of-middle-age story "This Is 40" and the musical "Les Miserables" are all being released on or around Christmas Day.

Not only is McDonald's larger and more widespread than just about all of the aforementioned companies, but it's also making it quite clear that it's doing an about-face on its holiday policy simply to pad the stats. While some employees will work around it and may have a need for the extra cash that their colleagues at Denny's and Regal make each year, McDonald's memos prompting franchisees to turn the Arches on weren't penned with the employees in mind. McDonald's sales losses in October were its first in nine years. After learning on Thanksgiving that taking away a holiday is the easy answer, McDonald's isn't above pulling Christmas dinner off employees' plates and replacing it with a value meal if it means a few more presents under the company tree.

Consider it just a friendly way of telling employees and their families that Santa doesn't buy their gifts. Ronald does, and the clown's got to get paid.

More from Money Now

Dec 17, 2012 5:37PM

McDonalds' is not the only one. There are a lot of Businesses out there that care a lot more about the all mighty dollar than they do people! I wish we would go back to the time of BLUE LAWS. Everything was closed on SUNDAYS and people spent time with FAMILY!!. All places closed for Thanksgiving and CHRISTMAS, as it should be. WE need to put GOD and FAMILY first and than maybe a lot of this violence would stop.

Dec 17, 2012 5:10PM
Lets all boycott McDonald's and see what happens. to those golden arches 
Dec 17, 2012 6:22PM
I've said it before and i'll say it again Holidays aren't Holidays anymore, They are just shopping events driven by corporate GREED! Are all the corporate honchos flipping burgers too? Or are they just counting their money. Time to climb it clown!
Dec 17, 2012 5:47PM
I haven't eaten McD's in years, so no need for me to boycott their greed.  I physically can't eat that crap, neither can my kids.  Boo on McD's for taking away another holiday from their over worked/underpaid employees
Dec 17, 2012 6:18PM

$5500 in sales. Hmmm, let's do the math. #lictricity to run the store, fryers, parking lot lights etc. Paychecks for disgruntled employees who are missing Christmas with their families. Inventory costs  of food, napkins, cups, wrappers, boxes, oil to fry food, cleansers to clean store and other incidentals. Seems to me a $5500 is going to see them barely break even for the day. If I were the franchise holder I would tell the clown to stuff it and stay closed. The goodwill of the employees should be worth more than the marginal profit to be made.  
Dec 17, 2012 5:17PM
I'm a MCD shareholder and stories like these even frustrate me.
Dec 17, 2012 5:50PM

McDonalds is sliding downhill at a furious pace

Their counter people are bored and indifferent, you have to go by employee smokers when you go in the store, It's slow and innaccurate, and dirty

Burger king about the same.

Wendys a tad better

For some reason Chick filet always has happy and quick as well as accurate people (No I don't own one- wish I did)

They use the same pool to pick employees, apparently they found out what the others forgot- bad service means less customers

Dec 17, 2012 6:18PM
People, get a grip; it's a service industry. When I worked in hotels and restaurants, I didn't get a weekend or holiday off for six years. It just comes with the territory. Who among us hasn't run down to 7-11 on a holiday because we've forgotten something from the grocery store or we ran out of beer watching the game? I don't see anyone bitching about that. It's just that Mickey D's is an easy target. 
Dec 17, 2012 6:11PM
Does it really still surprise anyone that massive corporations don't give a ... "darn" about their employees and readily put profits above the quality of human lives?  When will we as a culture realize that business is here to serve people, NOT that people exist to serve business.  We created the current business climate, we can change it.
Dec 17, 2012 7:10PM
Boycott the NFL. They're playing on christmas.
Dec 17, 2012 5:56PM
I don't like McD's period.  I have to be at the point of fainting from hunger before I walk in there.  Christmas day?  I don't think so!  I would rather eat the front lawn!  Shame on you McD and anyone else that keeps their employees working on such a significant holiday..
Dec 17, 2012 6:42PM

Why is the reporter making it a big deal that the movie theatres are open? Most theatres remain open every single day, regardless of holiday.

Dec 17, 2012 6:44PM
It's a business... and you're not taking in to consideration all those people who have no family to spend the holidays with, the people who don't have anywhere to go for a special family meal... McD's, and other establishments that remain open offer those people the opportunity to eat a warm meal that they don't have to cook and remind them of all the DON'T have. If working the holidays is a choice, and not forced, I don't see any problem with it. I know that as a person with no family, I appreciate businesses that remain open so that I have a place to go, rather then being alone.
Dec 17, 2012 5:56PM

Wow, unlike some who never eat fast food, I look for opportunitiies to eat at McD's.  However, last thing I want to do is knowingly conturibute to the profits of an evil corporation.  Open on Christmas is bad enough, but no overtime pay?  That's the worst.  I don't understand how a huge corporation that courts family business can be so anti-family. 


I know Wendys and BK will welcome me back, plus I'll probably not spend as much time in the gym.  My kids prefer taco bell/kfc anyway.  I used to drag them to McDs.   


Dec 17, 2012 5:55PM
The McReindeer. Only available Christmas Day.
Dec 17, 2012 6:49PM

Dear scrooge McClown ... when you take a ride with "The Ghost of Christmas Future" I hope you enjoy the show. I don't think it will be very pretty.

Dec 17, 2012 5:17PM
I wish I was one of those people completely able to skip on fast food... but I am able to skip on McDee's quite easily.

I'll continue my Christmas Eve tradition at waffle house possibly... but I'll stay home for the holiday.
I wish everyone had that real choice.
Dec 17, 2012 6:23PM
Alot of people work on Holidays. Police, fire,hospitals,ect. Get over it! Things are not going to change they will stay the same. Big Mac on Christmas--that be be all some can afford!
Dec 17, 2012 6:02PM
Guess what. The internet will be running, and people will be working at MSM money. TV stations will be operating, along with thousands of other businesses. If no one shops, dines out or watches a movie or TV show then complain.
Dec 17, 2012 6:24PM
like most corporations it's all about the bottom line. they don't really care about the employees. if one won't do, get another one. they get get 'breaks' for part-time/ students. not much incentive to keep people.
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