Mustaine goes metal on Men's Wearhouse

The Megadeth frontman thrashes the retailer's customer service, but the store's response makes him sound like the old guy at the show.

By Jason Notte Jan 4, 2013 5:03PM

Image: Dave Mustaine of Megadeth performs on stage at Electric Ballroom on June 12, 2012 in London, United Kingdom (© Marc Broussely/Redferns via Getty Images)Dave Mustaine, what happened to you, man?

It's been 30 years since you were kicked out of Metallica for your drinking, drugging and two-fisted debauchery and just as long since you sought metal revenge by forming thrash-metal mainstay Megadeth. You gave longhaired, denim-clad, disgruntled hesher teens around the world an avenue for aggression with albums like “Killing Is My Business... and Business Is Good!,” “Peace Sells... but Who's Buying?” and “Countdown To Extinction.” Your band's very name railed against the system by mocking the term for a million deaths used by a '50s warhawk in his book about nuclear annihilation.

Now you're having online fights with Men's Wearhouse (MW) over gift cards? Gift cards, dude. How does a guy who spent a full adult lifetime wearing black shirts on stage end up arguing about anything with the company that produces inexpensive Jones New York business attire?

This is the state of Dave Mustaine these days, and old and somewhat-younger metal-heads alike breathed a deep sigh and tried not to cry into a poster of Megadeth mascot Vic Rattlehead when Mustaine took to his Facebook (FB) page after Christmas to thrash a bunch of customer service employees.

In a screed he addressed only to “Droogies” (because “A Clockwork Orange” references are so dark and metal when writing a glorified Yelp review), Mustaine takes five long paragraphs to explain how a Men's Wearhouse in Salt Lake City didn't deliver a gift card to his tour manager on time after salesmen guaranteed it.

Using vitriol he once reserved for targets like the military industrial complex, the United Nations and Tipper Gore, Mustaine took a dig at Men's Wearhouse founder George Zimmer and his televised promises. In Mustaine's heavy metal parking lot, however, Zimmer's just “the old geezer with the voice that sound like he has chain-smoked since he was a fetus; the one that espouses, 'I absolutely guarantee you’re gonna like the way you look,' or some manure like that, right?”

It gets a little bogged down in detail after that and, honestly, could have benefited from a guitar solo or at least a sweet bridge. The finish, however, is pure “Symphony of Destruction” Mustaine:

I really think that it sucks when people make false claims, that they don’t care to make good on a problem that is clearly their fault, and with all of the “ABSOLUTELY GUARANTEE IT” crap I just had to say something. We are all living in very tight financial times right now, and like I said, you may not wear a suit for your job or for an event or occasion, but if you do, I would strongly recommend you wear someone else’s suits. Go to Jos. A Bank instead. I for one, will never set foot in a Men’s Warehouse, even for shelter from a blizzard.

Sick burn, or at least it would have been if both sides were handling this exchange like a quarrel at a Monsters Of Rock festival. Men's Wearhouse, unaware that the appropriate response is to throw something on stage or give Mustaine the finger from 30 rows back, tweeted Mustaine its mellow response on Tuesday:

@DaveMustaine Thx for reaching out on FB. We responded to your posts on your fan pages. We're here to help, email us at

The post Men's Wearhouse left on Mustaine's Facebook page wasn't exactly metal fan-troll material either, according to Ultimate Guitar:

"Dave, thanks for reaching out to us on Facebook," Joe of the Men's Wearhouse "social media team" wrote. "We apologize for the delay in receiving your gift card and agree that the delay is unacceptable. Customer satisfaction is our highest priority and we stand by our guarantee to deliver world-class customer service. So, we'd like to speak with you about a solution but are having some trouble reaching you since we last connected on 12/28. Please send your contact info to and our team will help you right away."

The exchange above suggests that the cranky old dude in this equation may not be the guy peddling Pronto Uomo no-iron shirts.

Mustaine is now 51 years old. He's had kind of a tough go of it since he cried after being kicked out of Metallica in that band's 2004 documentary “Some Kind Of Monster.” He was sued by Megadeth bassist and co-founder Dave Ellefson for $18.5 million in 2004 after Ellefson accused Mustaine of hoarding all the band's profits. The two reconciled and Ellefson rejoined the band in time for its “Big Four” tour with Metallica, Slayer and Anthrax a couple of years ago. Mustaine even reunited with Metallica for a one-off anniversary show in 2011.

Lately, though, he's drawn more attention for making statements against homosexuality and gay marriage, supporting former Pennsylvania Sen. Rick Santorum's failed presidential campaign and, at a concert in Singapore in August, accusing President Barack Obama of "staging" shootings at a movie theater in Aurora, Colo., and a Sikh temple in Wisconsin in order to "pass a gun ban.”

Mustaine's always been a political creature and he wouldn't be the first person whose political pendulum has swung a bit since his youth, but the crankiness sounds a bit more cantankerous when it's coming from a long-haired talking head on a 24-hour news network. Strip it of all its political underpinnings, double-bass backing and metal aesthetic, and you just have another middle-aged dude grumbling about a store on his Facebook page. He's just couple of YouTube cat videos and uploaded “inspirational” photos away from being every other parent in America, and surly parents are just about the least metal thing there is.

More on Money Now

Jan 4, 2013 6:31PM
One look at Jason Notte, and you'll kick him out of your store. I'll guarantee it.
Jan 4, 2013 6:29PM
Why is this guy complaining a bad guy? A promise is a promise. The writer of this article sucks.
Jan 4, 2013 6:27PM
I find this article to be very disrespectful to a man who has shaped the musical world around his fingers. This article seems to point out the fact that he is indeed 51 years old and tries to use it against him. Yes, he is 51; but is that even something relevant to the disservice that was bestowed upon him by Men's Wearhouse? I really dislike how this article portrays Mustaine as an old man who grumbles and complains about nothing. He is doing something that we would all do if we couldn't receive something that was promised to be delivered on time (plus it was for someone else; not himself.) Mustaine and Megadeth have always rocked, and will always rock. End of story.
Jan 4, 2013 6:26PM
this article is a waste of time . . . even satan can voice his opinion if he feels he was wronged on his facebook/twitter account. FIGHT THE GOOD FIGHT, DAVE!!!
Jan 4, 2013 6:22PM
That's MSN for you.  They'll print this but not and anything about a bunch of hypocritical celebrities in "demand a plan".  Got to love it.
Jan 4, 2013 6:22PM
both exchanges seem very civilized. could the writer have something against Mustaine because he is now Christian?
Jan 4, 2013 6:21PM

Thank you Jason for making me laugh when I read this article. I get his frustration as we all have those moments esp. when we feel we aren't being treated right.

I don't agree with ANY of his other views on things, and I have to admit, as a teen, I had mixed feelings on liking Megadeth songs when I couldn't stand Dave. Thought he was a jerk then. Although after having to deal with Lars on a daily basis, I would wonder how I might have turned out. Lars = D-bag extraordinaire!  And yes that does come from several experiences in meeting him.  The other members of Metallica are the nicest guys you could meet! 

Still, I love the last paragraph...still has me giggling!

Jan 4, 2013 6:21PM
You know what? WHO CARES if he's a hard core rocker? When people don't  DO. THEIR. JOBS. it's very annoying. I'm so tired of dealing with people who can not do the simpliest of jobs. The very jobs they are PAID to do. Perhaps this author has a beef with Dave Mustaine - but frankly, I find him to be 100% correct.
Jan 4, 2013 6:17PM
Stupid news, but my experience with Men's Wearhouse was buying a jacket that was dry rotted.  It came apart, and not at the seams.  Never again.
Jan 4, 2013 6:16PM
So what? Couldn't MSN Money find anything better than this to write about?
Jan 4, 2013 6:14PM
Hmmmm...  It sounds a little like this guy is yanking on Mustaine's collar, telling him to get back in line with progressive thought - it's OK to be the guy railing at the machine, but only if you do it in the way you're supposed to; like the "military industrial complex".  It's cool to hate that.  Not cool to to get mad over a gift card fail - something that, BTW, MUCH more of us can relate to.  Could it be - forbid! - that Mustaine relates to common folk more so than elite media types who want others to spout the company line against guns, military, Tipper Gore, etc.  Dude - the gift card thing is something that we all get revved up about.  Military industrial complex?  Not so much....
Jan 4, 2013 6:07PM
Since when is complaining about bad customer service news worthy?
Jan 4, 2013 6:02PM
Someone has to stand up to these corporations that do not stand by their promises, like Rooms to Go they suck.
Jan 4, 2013 6:02PM
And somewhere in the world Lars Ulrich is laughing his **** off.
Jan 4, 2013 6:01PM
Jan 4, 2013 5:59PM
Mustaine is a highly intelligent human being and an astute business man..He is WAY smarter than on it
Jan 4, 2013 5:57PM
regardless of the bs, Mustaine is still a Guitar god. Anyone who disagrees has not heard most of megadeth.
Jan 4, 2013 5:56PM
Well there's 10 minutes I'll never get back. I guess MSN is out of stuff to write about.
Jan 4, 2013 5:53PM

Seriously... This article should just be deleted... At least DM is complaining over a gift he purchased for someone for xmas... and not for himself. Why is this news??? He is human and has a right to voice his dissatisfaction with a department store if he wants too..

To be honest.. just the fact that THIS is news should cause the media to hang their head in shame...

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