Restaurant shames no-shows on Twitter
A Beverly Hills hotspot has started calling out patrons who skip their reservations as the service industry tries to put online pressure on ill-behaved customers.
Red Medicine, a Beverly Hills Vietnamese restaurant that L.A. Weekly considers “essential,” has no issue voicing that not only to customers, but to everyone who follows those customers on Twitter as well. When would-be patrons started no-showing on their reservations in growing numbers, restaurant owner and operator Noah Ellis just started calling them out on his restaurant's Twitter feed in an attempt to shame them out of doing it again.
For regulars at Lardy McStuffOnTheWalls who may not understand why Red Medicine doesn't just give the table to someone else and move the night along, Ellis gave an explanation via Eater LA: “Either restaurants are forced to overbook and make the guests (that actually showed up) wait, or they do what we do, turn away guests for some prime-time slots because they're booked, and then have empty tables.”
So, no, you can't just overbook, ask for and place charges on a credit card (as is the case at many high-end restaurants in major cities), hand out tickets or cancel reservations. They set a bad precedent that, in many cases, is ultimately bad for business. Venting on Twitter may not seem like a better alternative, but Ellis -- a graduate of Cornell University's School of Hotel Administration -- says it gives him a means of venting at customers who “probably don't know, and if they know, they probably don't care.”
While the casual dining industry's slump since the recession has rightly given patrons the idea that a restaurant needs them more than they need it, it's also introduced some customer behavior that's prompted restaurants to issue the occasional unorthodox corrective. In Japan, for example, high-end all-you-can-eat sushi restaurants have begun fining customers for leaving food on their plates. In the U.S., service industry employees have taken matters into their own hands by calling out customers who have stiffed Applebee's waitresses on tips and left $10 tips on $1,500 pizza deliveries that required a driver to haul around 85 pies.
Restaurants and patrons are engaged in a war of words that seemingly no one is listening to. Customers want better service or, failing that, some value for their spending. Restaurateurs want to be treated like servers instead of servants and don't want to be stood up, complained about or torched on Yelp just for having the audacity to serve people a meal they didn't feel like cooking.
Perhaps when either side starts listening, business will boom once again and the public shamings can cease. Until then, the problem is everyone.
There are so many food stamps being used that the food stamps have become their own currency. Those that hold food stamps are willing to purchase items for you and settle for half their value in cash.
Why not reduce the amount of food stamps issued. Does anyone monitor usage??????
Home visits done??????
I realize that some workers don't make a lot of money, but thought the choice to tip or not was up to the customer. If you get "Stiffed" maybe it's your attitude.
What do food stamps, Wal-Mart and Obama (again) have to do with the article? Try to focus, people.
America’s restaurants value their customers – a big reason why 130 million people choose to dine out each day. Restaurants support their communities in big and small ways – from investing in diners’ payment options to ensure a pleasant dining experience to providing food to those displaced by severe weather and sponsoring youth sports teams. Restaurants know that providing quality service to customers and supporting their communities are the keys to success. – @WeRRestaurants
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