9 contracts that are hard to cancel (and how to cancel them)
Some contracts are costly or difficult to get out of. We focus on three services with contracts that consumers often struggle to end early.
AT&T: The early termination fee for smartphones starts at $325 and drops by $10 for each month of service completed. For feature phones, the initial ETF is $150 and falls by $4 a month.
T-Mobile: The carrier's newest plans come with no contract and therefore no ETF, but customers are on the hook for the remaining cost of any (unsubsidized) phones they haven't already paid off. For customers with older T-Mobile plans, the ETF is $200 with more than 180 days remaining on the contract; $100 with 91-180 days left; and $50 when 30-90 days are left. With less than 30 days to go, the penalty is $50 or your monthly payment, whichever is lower.
Sprint: Sprint sets an ETF of $350 for smartphone plans with 23-18 months remaining and $340 with 17 months left; the $340 fee is cut by $20 each month with 16 to six months outstanding; starting with five months to go, the ETF is a flat $100. Feature phone users are assessed $200 for plans with 23-20 months left, and then catch a $10 break for each month less than 20 up until month five, when the ETF flatlines at $50.
Verizon: The ETF policy at Verizon starts at $350, minus $10 for each completed month of service for smartphones. For feature phones, the contract cancel fee is $175 minus $5 for each completed month of service.
I call BS on credit reports... you can get the reports for free, once per year (annualcreditreport.com). Credit scores is another story I wont go into.
If you time it well, you can make as many as 5 pulls per year; 3 from the said website spaced out, and then join Quizzle for free, which provides you with a full report every 6 months. Discover credit cards give you a free FICO, and other sites like creditkarma.com, quizzle.com, credit.com and creditsesame.com will provide you with free credit report info (plus a FAKO score), updated in different intervals.
You don't have to put up with a company's crap. Ask for a manager each and every time because a low-level customer service representative is told to push services and they can't make a whole lot happen.
If you try and try again with a manager, try to reach the highest person in the company. I've spoken to VPs about my issues because people below them couldn't or wouldn't help me. Their contact information is somewhere online. You just have to Google it using the right keywords.
If you feel threatened, think you can't get anywhere, or you're just impatient, then threaten them. Tell them you will call the Better Business Bureau, the Federal Trade Commission, the Federal Communications Commission, whoever, and the Attorney General of both your state and the state the business is located in. In addition, two of my local news stations help people with their consumer issues. Perhaps your local news stations can do so too. This can cause a public relations nightmare that no company wants because it will hurt their reputation and their bottom line.
I had 3 att phones and was hit hard each one got a 600.00 early termination fee
I had a merchants bank credit card and a 300.00 payment disapeared
these are the companies that will only serve other companies straight
at least that's been my experience
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