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Help! My credit card APR shot up to 27%

A longtime customer was one day late paying her credit card, then she got a notice that her credit card APR was going up to 27.24%. Is that legal?

By Jul 24, 2013 12:49PM

This post comes from Gerri Detweiler at partner site logoWith years of experience co-authoring personal finance and legal books, Mary Reed knows the importance of maintaining good credit. She’s careful to pay her bills on time and avoid unnecessary debt.


Shopping online (© Creatas/SuperStock)Recently, though, she mixed up the due date on one of her credit cards and ended up paying it one day late. No big deal, she thought.


But then she received a notice from the issuer informing her that the interest rate on her credit card was going up to 27.24%, calculated as “the prime rate plus 23.99%.”


How could this happen? Didn’t the  Credit CARD Act do away with all that nonsense of steep rate increases for one minor infraction?


Not exactly.


Mary’s rate increase was a penalty rate hike, which is still allowed by law.


While legal, there are some restrictions on penalty rate increases, however. Issuers can only raise the rate on an existing balance if a cardholder is at least 60 days late with a minimum payment. Otherwise, one of these increases only applies to future purchases. That’s what happened in Mary’s case. The letter she received said:


This notice will apply to your transactions as follows:  Transactions made on or after 7/12/2013. The penalty rate will apply to these transactions as of 8/24/2013. 


Transactions made before 7/12/2013. Current rates will continue to apply to these transactions.


Relax, this will only hurt a little while

Before the Credit CARD Act, consumers were stuck with higher credit card APRs forever. But thanks to that law, penalty rates may be temporary. Issuers are required to review accounts subject to these increases every six months to see if the customer is eligible for a decrease. As the issuer explained in Mary’s letter:

We will review your account every 6 months after the penalty rate is applied…If you make timely payments during the entire review period, the Penalty APR will cease to apply on the first day of the billing period following that review.

A good, long-term customer, Mary wasn’t willing to accept even a temporary rate increase. She called her card issuer to protest, and they agreed to reverse their decision and bring her rate down immediately.

The lesson in all of this? While the Credit CARD Act has provided consumers with significant protections, it’s still possible to see your credit card rate skyrocket. So pay close attention to due dates, and if you are hit by this, don’t be afraid to speak up.

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