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Wal-Mart bans man for life for matching ads

Joe Cantrell says he faces charges after trying to take advantage of the retailer's policy.

By Money Staff Dec 10, 2013 4:19PM

This post comes from Karl Utermohlen at partner site Investor Place.


Investor Place on MSN MoneyA disabled former professional wrestler was banned for life from Wal-Mart for ad matching, one of the retailer's proudest traditions.


Caption: Disabled former professional wrestler Joe Cantrell says he is banned from Walmart worldwide for life Courtesy of ABC15/abc15.comJoe Cantrell made a hobby out of browsing local stores and going to Wal-Mart to get the cheapest prices for its products through ad matching, according to television station WXYZ. However, last week, Cantrell took a trip to Wal-Mart's San Tan Valley, Ariz., location, where an employee stopped him and told him he wasn’t allowed to ad match. Cantrell got upset and complained to management. Upon his return trip four days later, he was placed in handcuffs by local law enforcement.

 

"When I left, he turned around and called the Pinal County Sheriff's Office and said he felt intimidated and threatened," Cantrell told WXYZ. "I was upset, but never once did I say anything to the gentleman."


The former wrestler says he was "handcuffed, humiliated and embarrassed in front of everybody at Wal-Mart," but the deputies quickly released him.

The customer was released by the cops, who realized Cantrell was not a threat. Nevertheless, he says he's facing charges of threatening, intimidation and disorderly conduct.


On top of all that, he will no longer be able to pursue his hobby -- Cantrell has been slapped with a lifetime ban from Wal-Mart.


The ban is baffling when you consider what the retailer says about ad matching on its official website: "We're committed to providing low prices every day. On everything. So if you find a lower advertised price on an identical product, tell us and we’ll match it. Right at the register."

 

Wal-Mart sent ABC15 the following statement Tuesday:

 

"We make every effort to make sure our customers have a good experience in our stores. As in previous situations, we attempted to work with this customer. However, in this situation, the associate felt unsafe and so we contacted local law enforcement. We are continuing to cooperate with law enforcement on their investigation."


 

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2812Comments
Dec 10, 2013 4:26PM
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Im so sorry that is not right. Stores cannot say you can do something then go back on their word. I hope you get some kind of justice around this. 
Dec 10, 2013 4:35PM
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wal mart stated that they would not sell anything but usa made when they first open. Now your lucky to see any thing usa made.
Dec 10, 2013 4:43PM
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I refuse to spend my money at Wal-Mart. They are selfish, greedy, low-paying scum bags. The heirs are worth billions and yet that isn't enough. I miss the stores these greedy pukes ran out of  business. When consumers give places like this their business, they are allowing them to do what they want, just so the consumer can save a few pennies on imported crap. Boycot these greedy, job destroying heirs.
Dec 10, 2013 5:04PM
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I quit shopping at Walmart 6 months ago and do not ever plan to go back. Where I live, we have a few mom and pop shops that are willing to compete with wal-mart. I get all my meat at least 25% cheaper than walmart. I go to rite aid for milk. It's only $2.65 a gallon there (way cheaper than wal-mart) I buy all my toiletries at Doller general. I may have to hit up a few  different stores, but I'm saving more money, putting money into the local community and I don't have to leave town. My town is 20 mins from wal mart . I used to buy every thing at Wal-mart. Not anymore. i don't even buy tires there now. I buy from another local mom and pop place. I spend about $20 more overall, but it's worth it. They even give me a ride home and pick me up when my car is done! Lets see walmart do that. Support your local stores- not your local corporations!
Dec 10, 2013 4:42PM
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I hope he sues that chain and bleeds the ceo dry
Dec 10, 2013 4:33PM
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Not sure where San Tan Valley is in Arizona, but that hot sun in some parts seem to cook people brains.  I don't often shop Wal-Mart because they are really awful about rejecting produce they have ordered saying it is a quality issue when they are not moving the inventory very quickly and I am in produce.  That being said Wal-Mart should live up to what it is advertising about ad matching.   What is one person making it his hobby to do ad matching compared to the millions of Wal-Mart shoppers?  That is really dumb on Wal-Mart's part to make a example of this guy.
Dec 10, 2013 4:32PM
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I have quit Walmart.. lousy service,  They don't pay their employees enough, So they get lousy employees.  You have to wait in check out lines to long. their  prices on meat is higher than Kroger.

Sam Walden is turning over in his grave as we speak. .

Dec 10, 2013 4:34PM
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What more needs to be said? Anything or anyone, that affects Wal-Mart's profit margin, must be eliminated. Nice way to treat the disabled! Did you ever hear of customer service?
Dec 10, 2013 4:39PM
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Walmart can't exclude him from "guaranteed low-match price leader" program...that could be a lawsuit in the making for walmart. Also, don't be afraid of big guys, they have hearts too.
Dec 10, 2013 4:35PM
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Imagine that, a corporate giant pushing its weight around. Without truly knowing the extent of his anger, it seems he did get the shaft here.  All he did was try to take advantage of their advertised policy.  When he ran into a dimwit employee who didn't know his own employers rules, he becomes the bad guy.
Dec 10, 2013 4:41PM
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I'm not sure I saw anything that indicated he "made a scene" or was "screaming" to get his way. In my opinion this man is not an idiot but a very resourceful guy.
Dec 10, 2013 6:08PM
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I have a self-imposed lifetime ban from entering a Walmart
Dec 10, 2013 4:43PM
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Don't worry they never honor their policies and they sell Chinese CRAP! Your not missing out on much. Look at it this way if you get your Christmas gifts else where they may last.longer.
Dec 10, 2013 4:42PM
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If ever a store would have made JOSEPH STALIN proud. it is Walmart!!!!!! This store is 100% profit only oriented and 2% customer and animal friendly......
Dec 10, 2013 4:44PM
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Of course Wal-Mart would do this because the store isn't making the extra $1.50 on every item he has priced matched.
Dec 10, 2013 4:46PM
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Proof of any : disorderly conduct, harassment,intimidation etc...should be found on surveillance tapes . With that being said... management would not just ban someone for a trumped up reason or would they ? Or...Did they get tired of him coming in on a mission to get a item at a competitors price, for the price match deal.
Dec 10, 2013 4:46PM
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There has to be more to the story.........

 

Dec 10, 2013 4:42PM
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I hope he goes back and delivers a flying rib breaker off the top rope.... make us proud ....big-guy !!

ps: chinkmart ,we hate you !!!

Dec 10, 2013 4:36PM
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you must be a wal mart manager, right?
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