Smart SpendingSmart Spending

Angry customers cancel credit cards

Survey: Cardholders think they've been treated unfairly.

By Karen Datko Oct 6, 2009 11:41AM

This post comes from partner site


Credit card holders are angry. About one-third (32%) have paid off and closed a card since January 2008, and half of those who canceled did so in direct response to the actions of credit card issuers, such as cutting limits, hiking rates, or imposing fees, according to a national poll by Consumer Reports.


Twenty-one percent of respondents said they were treated unfairly by card companies, and only 41% said they were highly satisfied with their card issuer, making credit cards one of the lowest-rated services that Consumer Reports covers.

The level of public anger about card issuers shows in the results of Consumer Reports’ nationally representative survey of 1,211 credit card users, conducted in July, as well as in scores of irate letters and e-mails Consumer Reports has received from readers.


The survey also found that 45% of respondents say they are charging less, 43% say they are spending about the same, and 11% are charging more than they did a year ago.


How much do consumers owe?

  • 54% pay their balances in full each month.
  • 13% carry balances over $10,000 (median $17,366).
  • 33% carry balances up to $10,000 (median $2,554).

Consumer Reports’ survey showed that credit card users tend to fall into three camps. One group is made up of consumers who generally pay their bills on time but use cards for convenience or to rack up rewards. Then there are those who report moderate balances and reasonable prospects of eventually paying off that debt.


The third group includes consumers with debts totaling $10,000 or more, often from spending for emergencies; 44% of that group said they wouldn’t be able to survive financially over the next six months without relying on their credit cards to meet monthly expenses.


Consumer Reports's November issue offers a guide to dealing with credit cards, finding the right cards for your needs, and protecting your credit score.


Related reading at

Published Oct. 6, 2009

Please help us to maintain a healthy and vibrant community by reporting any illegal or inappropriate behavior. If you believe a message violates theCode of Conductplease use this form to notify the moderators. They will investigate your report and take appropriate action. If necessary, they report all illegal activity to the proper authorities.
100 character limit
Are you sure you want to delete this comment?


Copyright © 2014 Microsoft. All rights reserved.

Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.


Smart Spending brings you the best money-saving tips from MSN Money and the rest of the Web. Join the conversation on Facebook and follow us on Twitter.