
My embarrassing bill-pay confession
Readers can learn from my mistake.
A nasty upper respiratory virus recently laid me low. During this time I discovered, to my chagrin, how easy it is to overspend with a debit card when you're not feeling good.
I'm about to blame illness for yet another personal-finance gaffe: the Big Bill-Pay Snafu.
It turned out to be correctable, but it was a boneheaded error. Here's hoping you will learn from my mistake.
Pay early, pay often
A
small credit card bill arrived over the weekend and I went online to
pay it. I'd paid my other bills on Jan. 30. After typing in the amount,
I happened to glance to the "last payment made" column on the right. It
showed that this bill had already been paid, on Jan. 30.
In fact, it had been overpaid -- by about $750.
I dug my check register -- yep, I'm a Luddite -- out of a drawer and quickly discerned the error. A few days earlier, I had typed the amount owed for credit card A into the payment box for credit card B.
What I'd done, basically, was give credit card B an interest-free $750 loan. And I still had to pay credit card A.
The Homer Simpson noise was invented for moments like this.
Can I have it back?
Normally
my bills aren't very high, even though I charge everything I can in
order to earn airline miles. (I'm donating them to my daughter and her
fiancé for their honeymoon
trip.) This month, the bill for credit card A was a lot bigger than
usual because of a recent trip to visit family and because of some
car-related expenses, including getting the trunk latch repaired and
buying a new battery.
Fortunately, my mistake was fixable. I called credit card B and asked if there was any way to get a refund on the overpayment. The agent couldn't have been nicer. She said this sort of thing happens fairly often and that after the payment cleared I could simply call back and request a refund. This was a pleasant surprise.
Of course, the refund will take 10 to 14 business days. This was not a surprise.
What I learned (and you can, too)
The
most obvious lesson is to be very, very careful when paying bills
online. Make sure your payees and amounts match up before authorizing
payment.
This snafu is another good argument for an emergency fund. Having that savings cushion meant I could move money into checking, pay the second card in full and avoid an interest charge. That's because I'm a Luddite and a deadbeat -- "deadbeat" being the credit industry's nickname for those who don't carry balances from month to month.
Most of all, I've learned that illness and financial transactions don't get along. I've been paying bills online for almost four years and never had a problem.
Published Feb. 6, 2008
RELATED ARTICLES
DATA PROVIDERS
Copyright © 2013 Microsoft. All rights reserved.
Quotes are real-time for NASDAQ, NYSE and AMEX. See delay times for other exchanges.
Fundamental company data and historical chart data provided by Thomson Reuters (click for restrictions). Real-time quotes provided by BATS Exchange. Real-time index quotes and delayed quotes supplied by Interactive Data Real-Time Services. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by SIX Financial Information.
Japanese stock price data provided by Nomura Research Institute Ltd.; quotes delayed 20 minutes. Canadian fund data provided by CANNEX Financial Exchanges Ltd.
ABOUT SMART SPENDING
LATEST BLOG POSTS
If you're a new employee -- or are looking to be hired -- these tips can help you start building your career.
VIDEO ON MSN MONEY
TOOLS
- Best rates on savings
Find the highest rates on savings accounts, CDs and money market accounts.
- Are you saving enough for retirement?
- Find a great credit card
- Car insurance premiums by model



