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Americans clueless on credit scores

Credit scores have a huge impact on personal finances, but many consumers don't know when or why they're used -- or even how they're compiled.

By MSN Money Partner Mar 1, 2011 4:02PM

This post comes from Elizabeth Ody at partner site Bloomberg Businessweek.

 

BusinessWeek on MSN MoneyAmericans don’t fully understand how their credit scores are determined or how the scores may be used, according to a survey by the Consumer Federation of America and VantageScore Solutions.

About 67% of those surveyed incorrectly said that age is used in calculating credit scores, and a majority of those surveyed didn’t know that a landlord or a cell phone company may consider applicants' numbers in deciding whether to offer housing or service and at what price. Almost half of respondents correctly said a credit score is primarily used to assess risk for lenders that a borrower won’t repay a loan, according to the report released this week.

 

"When we totaled up the scores Americans only scored a 60, which if you're in school is a low passing grade," said Stephen Brobeck, executive director of the Washington-based CFA, a nonprofit that advocates for consumers.

 

Most of those surveyed correctly identified what actions would help their score, including making all loan payments on time and avoiding opening several credit card accounts at once. Post continues after video.

"We're having a breakdown in consumer education," said Linda Sherry, spokeswoman for advocacy group Consumer Action. Rather than getting "hung up" on the details of credit-scoring models, "the main point of advice for keeping a good score is to pay your bills on time and not to take out more credit than you need," said Sherry, who is based in Washington.

The CFA and Stamford, Conn.-based VantageScore hired Opinion Research Corp., based in Princeton, N.J., to survey more than 1,000 Americans by phone in January. VantageScore is a joint venture of three credit bureaus, Equifax, Experian and TransUnion, and calculates credit scores on a scale from 501 to 990. VantageScore was created in 2006 to compete with the FICO credit score, developed by Minneapolis- based FICO Corp.

 

Read more from Bloomberg Businessweek and MSN Money:

40Comments
Jul 2, 2011 6:58PM
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Some years ago, as a bank loan officer,  I was trying to explain to a customer the concept of a loan's APR and the corresponding daily finance charges ( APR/365=daily periodic rate). The poor soul demanded to know why we charge interest on  weekends since the bank is not open for business (in those days)  on Saturdays and Sundays.

 

I think I wept that night.

 

True story.  

Jul 1, 2011 12:55AM
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Howdy...got booted from Yahoo.  Censorship I suppose.  Let's try this place.
Jun 29, 2011 6:47AM
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Just don't get a credit card? Is it that hard to understand? If you don't have the cash on hand to buy it. DON"T BUY IT!

 

The only point I'll concede that some debt is okay is housing mortgage, but still, when I'm prepping for buying a house, I won't buy one with out having a whole lot to put down (half or more).

 

 

Don't be stupid, don't spend what you don't have.

Jun 16, 2011 3:27PM
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Chirpy, the middle class doesn't pay 86% of the U.S.'s revenue. I'm guessing you made up that statistic as you typed it. The poor and middle class together account for about 1/3 of the income tax revenue of the U.S. federal government on almost exactly half of the income, whereas the rich pay 2/3 of the income taxes on the other half of the income. The rich pay 35% income taxes, whereas the middle class pays 13.8% or less the amount below $34,500 single/$69,000 married and 25% on the amount above that. Again, on average, the middle class and poor pay half of what the rich pay per dollar earned.
Mar 4, 2011 3:25AM
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I don't know about credit scores, but it is pretty obvious this country is woefully lacking in finance education.  People don't understand debt, credit, taxes, fees, compound interest, interest rates, 401k's, Roth's, stocks, bonds, commodity markets, stock markets, the dollar and on and on.  I propose a mandatory class on personal finance in order to obtain a high school diploma.  It's not always an issue of stupidity.  Some people have just never been taught.
Mar 4, 2011 3:04AM
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I understand a credit score just fine.  It's a number that billionare bankers make up, using arcane and often arbitrary formulae which they claim make sense, to justify exactly how much they want to ruin poor people's lives.  It's 100% bullcrap, just like everything else these stuffed suits on Wallstreet do to justify their selfishness, greed, and fear of people who are better than them.  They know they're worth nothing to nature and deserve to die, so anything they can do to hold on with a deathgrip to the power they've seized for themselves is perfectly justified in their opinion.  They'll never come down from their ivory towers, and as long as we play the game their way, by pretending that made-up nonsense like a credit score matters or that they are ever under any circumstances to be trusted, they will continue to make us their slaves.

Mar 3, 2011 10:43PM
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This article has a mistake, Age is used in calculating your credit rating, you loose points for being younger or older.  Youth loose points for lack of experience, seniors loose points for potential death. 

 

Your credit company will not show you that they use this, however in working in a credit union I have seen the paperwork that substantiates this. 

 

Mar 3, 2011 8:20PM
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Americans are clueless about most things.  If Americans had a clue about how to handle their finances they wouldn't be in the financial mess that so many seem to be experiencing.   What Americans are good at is throwing the blame for their problems on someone or something else.  Simple minded children.
Mar 3, 2011 6:30PM
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sueb alaska said ask all those banks dealing with "walk-aways" if their FICO score did any good....

I'm really curious about that too.  I sense that you meant that the walk-aways had good credit scores, but I'm not so sure.  I think that relaxed lending standards let people get loans that never would have if banks had stuck to the 'strict rules of loan underwriting.'   I mean, anyone could get a loan, even people with bad credit.

I guess only the banks know, but I bet that they know well.  Credit scoring seems to be as strong as ever, it seems logical if people can't handle debt in other areas of their life, they won't be able to handle it in a mortgage.


Mar 3, 2011 6:00PM
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A perfect credit rating is the glaring light of one facet of contemporary American capitalist reality that seems to blind the intellectual beejeezers out of most "common folk"!  Could it be that the banking and credit systems that also govern this country are allowed their stranglehold on American pocketbooks by state and federal legislatures and that the terms and conditions set up by these financial entities is convoluted deliberately and with one strident purpose mainly to collect as much moolah as possible?  Americans have the choice and potential of not "playing the game", and of living within their means, and as far as corrupt and greedy politicians and corporations are concerned, the day of reckoning will arrive:  Democracy also must be rid of its excesses if it is to survive. 
Mar 3, 2011 5:44PM
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Not as clueless as Congress and Obummer!
Mar 3, 2011 5:06PM
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You can keep an eye on your credit score and history for free on creditkarma dot com.  It is free, it may not be the "exact" score but very close.  I used the information on there before I went to my bank for a loan.  My loan officer told me my credit score and it was within a couple points of my score on CK.  Another way to keep an eye on your identity too, if there are any changes you will see it immediately.
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Much like matching your foes' nuclear arsenal to achieve a defensive stalemate or deterrent, the best credit score is one never or seldom used, because the foe of the consumer is those who supply both the scores and the credit.
Mar 3, 2011 4:42PM
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First of all, we are all caught up in a system that was developed by a couple of smart guys. I call them smart because they are millionaires many times over. They have quite a good gig going. Now, I would like to believe that if the idea of a credit scoring system was presented to congress today, (knowing a bit of what we know now), we would make sure that the system didn't merely target impoverished areas and discriminate against various ethnicities. We would hopefully force the idea/system to be more transparent. If you have a combination of 10 credit cards and personal loans (FICO calls this a good mix) and you looked at your history of the past 24 months, you would have 240 data points. That is, 10x24=240. Lets say your running score was about 720. This is a pretty healthy score. Now, lets also say that you were never late in the past 24 months. That is, you have 240 good data points in the past 24 months. If you are late on just one single payment this month, your score will drop approximately 75 points. The idea is not that you had an honest mistake, but the theory is that you may be getting in over your head. For that claim/thought process, you just took a 10% hit. However, 1 negative data point in the past 24 months (or 240 data points) represents a late payment history of .4%. My opinion is, that the score should be dropped a similar amount. That would equate to about a 3 point hit. Your new score would be 717. The trouble is, the devil is in the detail. It all comes down to the formula. The government conducts an investigation of the credit scoring system about every 3 years. The most recent report is about 300 pages. The one thing they do not get into is the methodology of the mathematical models. Painful topic. I have spent a great deal of time on this research. Have some fun,...go on the FICO websited. Look at the history of FICO. All of their history is "for profit" related. This is NOT an unbiased system.
Mar 3, 2011 4:02PM
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If you could check your "credit score" like you check your bank balance more people would understand it and manage it.  As it is your score is a black-box operation.  You have no idea what it is any given day or month or even year and you can't find out what this "all-important" number is unless you apply for credit (which can lower it) or pay a fee to FOR profit business.  and a free credit report does not give you your credit score....

Quite a scam, since those who do the scoring are answerable to no-one.

BTW - credit scoring can NO LONGER be used in hiring per the NLRB as it results in a disproportionate bias against women and minorities.

and ask all those banks dealing with "walk-aways" if their FICO score did any good....

Mar 3, 2011 3:18PM
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It amazes me how many people have given thumbs down to people who are saying don't use cc's

I think they are getting downvoted because they are too simplistic.  Used correctly, a credit card is the best cash management tool, bar none. 

A credit score is based on an applicant's ability to handle installment and revolving debt.  If you never have an auto loan and never have a credit card, you haven't demonstrated any responsibility to the banks that will lend you money.

Most people could swing saving up for a car, no problem.  It's not a matter of discipline, what is key is that most people won't be able to avoid financing for a house or a business and without a favorable credit history - they will overpay for those critical loans.
Mar 3, 2011 3:05PM
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STH41, you are correct and I do the exact same thing. I even pay my motgage with my credit card. last year my wife and I got 4 free roundtrip tickets. It has oftentimes occured to me that I am not certain why this bank likes me, I have yet to pay a dime in intrest, so the only money they really make off of me is a $50 annual fee. A small price to pay, in my opinion.

 

However, it is incredibly easy to not pay attention and then you forget to pay the balance, then you get intrest applied and the next thing you know, you are mired in huge debt. It happens every single day.

 

If you are not in complete control of your finances, this :juggling" act can get costly very quick.

Mar 3, 2011 3:03PM
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Gawd, anyone else tired of the debt is evil, credit is evil rants?  They pop up like weeds, every time there is an article on credit.  I look at it this way, credit/debt is a powerful tool, like a chainsaw or a gun.  It should be used appropriately, by a responsible and knowledgeable person that understands how it works and who will not use it the wrong way.



Mar 3, 2011 2:58PM
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There is nothing wrong with having credit cards and working to build good credit.  The key is to be disciplined in their use and payment.  I charge just about everything I purchase (including gas and groceries) and I pay the bill each month.  By doing this I earn miles and get two air fares to Florida paid for about once a year.  I am unaware of any such benefit by using cash.
Mar 3, 2011 2:54PM
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About 67% of those surveyed incorrectly said that age is used in calculating credit scores

In a way, they were correct, aren't the age of your credit accounts considered in your credit score?  I thought they were, some of the standard advice on credit scores was not to close accounts that you have had in good standing for a long time.  I have a credit card that I've had for 20 years, a 23-year old, just graduating from college probably doesn't. 
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