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Life insurers don't care you're dead

Insurance companies don't track when policyholders have died, although they could, instead leaving it to beneficiaries to file a claim. Some states are challenging that practice.

By MSN Money Partner May 13, 2011 3:06PM

This post comes fromEd Leefeldt at partner site


Life insurance companies are bracing themselves for a tough time in Tallahassee, Fla., on May 19. Insurance Commissioner Kevin McCarty has ordered MetLife and Nationwide to appear at the state capital to justify what some critics are calling an industrywide epidemic of willful blindness: Failing to attempt to find beneficiaries of policies.


MetLife and Nationwide are the first to be subpoenaed but unlikely to be the last. And life insurance companies also face challenges from other states, notably California, where Manulife's John Hancock life insurance unit has agreed to pay $20 million to resolve what is becoming a huge headache for the $5 trillion industry.

Proving that life insurance companies did something illegal will be difficult, because they have the law -- and tradition -- on their side. When someone dies, it is the responsibility of beneficiaries to claim the money in a policy. The insurer is supposed to help, but is not required to seek out beneficiaries.


The Death Master File

If life insurance money isn't claimed, it is supposed to be put into an account that is eventually "escheated," or turned over to the state, unless the beneficiary makes a claim. The assets in the state pool are available should the beneficiary ever find out the money is there.


But here's where it gets sticky. A Social Security Administration database called the "Death Master File" is activated when someone dies, and it can provide insurers with specific knowledge about the deceased, such as Social Security number, birth date and last known address.


Insurers use this database to identify clients who have died, but only certain clients: those with annuities. Since annuity payments from insurers stop when a client dies, saving the insurer money, most use the Death Master File for this purpose.


I'm ignoring you

In contrast, the state of Florida says that insurers turn a blind eye to the Death Master File when it comes to life insurance policies because they want to delay payments. By willfully not determining that someone has died, life insurers can draw down the cash value in a permanent life policy to pay the annual premiums until it's gone, at which point the policy is canceled.

Ignoring the death of a term life policyholder also pays off for insurers -- they can continue to collect interest on the money until someone claims it -- say Florida officials.


"To use the knowledge of death to discontinue policies but not use the same knowledge to pay death benefits … may be a violation of statute," says Jack McDermott, director of communications for Florida's insurance department.


There's an additional upside to ignoring customers' deaths. Knowing about the death of a policyholder might obligate the insurer to do a costly search for the beneficiary, whose name is on the policy, requiring the services of an entire department. The onus is now largely on the beneficiary, who may often be in the dark about whether a policy even exists. Post continues after video.

Life insurance companies respond

Insurance companies deny that they are knowingly withholding payments to both beneficiaries and the states.


"These allegations are unfounded and contrary to life insurance companies' longstanding business practices," says Whit Cornman, a spokesperson for the American Council of Life Insurers, an industry trade group. Cornman wouldn't elaborate because of the upcoming hearing, and insurers didn't return calls seeking comment.


Florida and California, which is holding a similar hearing on May 23, say they have evidence to the contrary, however.


"One red flag is the lack of money that the industry as a whole is escheating to the states for unclaimed life insurance proceeds," McDermott says.


States have a new ally in their fight: A privately held company called Verus Financial is working with state agencies to audit companies for "escheatable funds." Verus didn't comment. Its president is a former FBI special agent and two of its executive committee members were formerly with American International Group, the world's largest insurer until it collapsed and took a government bailout.


Ongoing investigation

Verus has sparked an effort by states to claim funds from life insurers for themselves and beneficiaries, an investigation that now includes 35 states. And according to The Wall Street Journal, a 10-state group of regulators at the National Association of Insurance Commissioners also is looking into the matter.


How much money is up for grabs from insurers? It depends whom you ask.


The ACLI says insurers pay out about $162 million a day for life insurance policy benefits, but insurers privately admit that some of what should be paid falls through the cracks.


Michael Hartmann, founder of, a service that helps beneficiaries find what is owed them, asserts that "unofficially, over 25% of life insurance policies go unclaimed," citing information he has received from insurance executives.


With this kind of money at stake, insurers have every reason to anticipate both a lengthy probe and a possible rule change to require better efforts to find beneficiaries.


"We haven't been targeted yet," says one life insurance executive who asked not to be identified. "But we assume we'll be in the next wave."


More on and MSN Money:

May 13, 2011 5:28PM
Insurance companies are much worse than the old Mafia protection racket. the Mafia would  have joined them but they found banking even better. Must be nice to own a government and have a license to steal.
May 14, 2011 1:58AM
I have been dealing with the incompetence of Life of the South based in Tallahassee  for 5 MONTHS!!!! trying to get this insurer to pay off on the death of my sister.  This company gives more run around than any crook.  They claim that they don't recieve documents, have you fax paperwork over and over, and even with the bank hounding them to pay off my deceased sister's loan---they STILL are dragging their feet-not returning or answering the banks calls ect....This company should be investigated and ordered shut down.
May 13, 2011 6:28PM
Fellow Americans,  always remember why our government works ardently to put thieves and swindlers in Jail...They Cant Stand the Competition!
May 13, 2011 6:40PM

Why is anyone surprised?

with regard to government, and ins company?

May 14, 2011 1:27PM
May 15, 2011 10:06AM
If is quacks like a Sleaze, looks like a Sleaze and walks like a Sleaze, it must be a Sleaze. The entirety of the Insurance Industry is a prime example of underegulated, overly coddled Governmentally Sanctioned Rip Off. Whit Cornman & Council = Parasites sucking off the American People. Keep your powder dry America, prepare. Follow the U. S. Constitution, the time is coming for the next overthrow of Tyranny
Nov 11, 2011 4:18PM

This is why I do not have life insurance.  My father sold the stuff many years ago and taught me that when you buy life insurance you are essentially betting that you are going to die before the actuaries think you will.  Completely counter-intuitive.  I have other avenues of getting mone to my "beneficiaries" that cannot be blocked like this.

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