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How to get your Skechers refund

If you didn't get Kim Kardashian curves from wearing Skechers, here's how to apply for your part of the $40 million FTC settlement.

By Giselle Smith May 16, 2012 5:02PM

Image: Woman on scale (© Zave Smith/Corbis)Did you purchase Skechers "toning" shoes -- perhaps hoping to lose weight or get the curves of Kim Kardashian or the toned bottom half of Brooke Burke, who starred in the company's advertisements? If so, you may be eligible for a refund for at least part of your shoes' cost.


The Federal Trade Commission has announced a settlement with Skechers that provides $40 million in refunds for customers who were deceived by ads for the company's Shape-ups and other toning shoes. The FTC expects this to be the largest settlement of its kind in terms of refunds to customers, The Washington Post reports.


Skechers made "unfounded claims that Shape-ups would help people lose weight, and strengthen and tone their buttocks, legs and abdominal muscles," says the FTC press release. (Post continues below.)

Claims in Skechers' print and TV ads included statements such as:

  • "Get in shape without ever setting foot in a gym."
  • "Shape up while you walk."
  • "The newest move in fitness is tying your shoelaces."

And, of course, there was that memorable, sultry 2011 Super Bowl ad, in which Kardashian dumped her trainer because she no longer needed him to keep her famous curves ("Bye-bye, trainer. Hello, Shape-ups.").


What's covered in the settlement?

The agreement covers shoes purchased since Aug. 1, 2008, according to the Skechers Settlement website, and includes Shape-ups rocker-bottom shoes, Resistance Runner, Shape-ups Toners/Trainers and Tone-ups shoes.


According to the complaint filed by the FTC (.pdf file), Shape-ups retailed for about $100 per pair, and the company's other toning shoes cost $60 to $100 per pair.


How much of the $40 million goes to each Skechers consumer depends on how many people apply for refunds within the eight-month filing period, as well as how many pairs of what type of shoes you purchased.


The Skechers Settlement website says it could range from $20 to $80, and has a chart with more details. 


What you can do

So you've got a pair of Skechers toning shoes. Now what? For more information:

You can apply for a refund by submitting an online claim submission form. To apply by mail, call the FTC hotline and ask to have a printed form mailed to you once the court approves the settlement.


The FTC reached a $25 million settlement with Reebok in September, providing refunds for customers who purchased Reebok EasyTone or RunTone shoes. The deadline for applying was in April, and checks will go out in the next few months.

The market for toning shoes peaked in 2010 with almost $1 billion in sales, according to the FTC's complaint.


Skechers chief financial officer David Weinberg denied that the company made false claims about its shoes and said it settled with the FTC to avoid a protracted legal battle, says the Los Angeles Times.


More on MSN Money:

May 17, 2012 10:30AM
You were never going to look like Brooke Burke by just lacing up the shoes. But as part of an actual exercise program I noticed a difference. As someone who spends $100 every three months on running shoes,  I feel like I have gotten my $90 worth out of them. I don't use them for every day, but every few days I'll wear them when I do my daily 3 mile hike, just to change things up a bit. They're fun to walk in, and there's  a big difference not only in the intensity of the workout, but the difference in how my muscles feel the next day. Secondly, as part of my volunteer work there are times when I have to stand for hours, usually on concrete, handing out brochures. I guess because I'm constantly balancing myself my legs and back don't get stiff when I wear them. Kind of like if I were standing on skates, or a skateboard. All Skechers had to do was do what the kiddie cereal companies do, add an asterisk for the idiots who couldn't figure it out that you had to incorporate the shoes into an exercise regimen.
May 17, 2012 10:35AM
I understand having to pay something for a false claim, but really? 30-50 dollar shoes being reimbursed? Here's the sad thing. The shoes really would work... if people just put them on and went running all the time, or to the gym, or to the treadmill, track, etc. I know they claimed to tone your butt, but come on, did people really believe a non-surgical easy fix existed? It doesn't, and never will. Nothing will ever be as safe or take the place of basic, healthy exercise and strength training. Nothing. The key word in that is "safe" to those of you who want to argue that.
May 17, 2012 7:05AM
Not saying this is the case with everyone who bought them but I do believe for them to work you must actually put them on and walk more than from the couch to the fridge.
May 17, 2012 8:13AM

I am having trouble submitting my claim.  Is anyone else having this problem?


May 17, 2012 11:44AM
I love my skechers. I have 3 pairs and recommend them to patients and friends. Excellent medial and lateral ankle stability  work out along with the Achilles. They train you to walk properly. High heels now that's what damages your body.    
May 17, 2012 9:57AM
I wore mine for three months and developed lower back and hip problems.  I returned them to the store - they weren't happy to take them back but I had significant injuries that cleared up once I stopped wearing them.
May 17, 2012 10:16AM
This was a dumb gimmick to begin with.  There is no substitute for actual exercise.
May 17, 2012 3:34PM
I can't believe so many people actually fell for that crap. Quit eating everything in sight and workout and you can achieve results with any pair of shoes.
May 16, 2012 9:02PM
I've never used their shape up shoes but the last 3 pairs of Sketchers I have bought have all failed prematurely in three different ways. I like the style but since they are not durable I'll never buy another pair again. I just can't afford to waste money on them any more.
May 17, 2012 8:51AM
I am unable to get to the online form or contact them via phone or have a return call.  Sounds like the BIG money runaround.  They gladly take your money but make it a circus to try and get a refund. I have had 3 pairs of other types of Sketchers and have had good wear service from them but not from the Shape Ups.
May 17, 2012 9:41AM
Yes I had trouble also. Apparently the suit isn't finalized yet.
May 17, 2012 8:35AM
If it sounds too good to be true, it's probably too good to be true.
May 16, 2012 8:18PM
I purchased 5 pairs of Skechers since 2008 (4 pairs of Shape-ups, in which I still own 3 pairs-one pair got thrown out since they're worn out; and one pair of Tone-Ups.)  However, I get a "this page cannot be found" error when I click on the link.  While I've never had any issues with my Skechers Shape-Ups and Tone-Ups (after all, those shoes have been among the most comfortable I've ever worn), it will be nice to be able to get part of my purchase price back.
May 17, 2012 5:24PM
I didn't do Sketchers....WAY too damn expensive...paying for a name there....but I have tried the cheaper versions.....and I thought they gave a little extra *pain* when I tried them for first every company makes them ???? many on here are right, doesn't matter what tennis you's the *moves* you do in them that work the muscles.....

and another agreement for a comment I saw....High heels...they suck and they ruin your feet.....ever see a foot that's been crammed in them for years upon years....they make your foot look like a claw....very sexy *rolling my eyes*

Oct 1, 2013 3:15PM
Bogus scam.  I got the notification, filed for two pairs of covered shoes, notified that the check was in the mail last July and NOTHING.  All the phone number does is tell you to write another stupid letter so they can lose it again I guess.  I read that I am not the only one with this problem for sure.  The attorneys are probably getting paid, but the rest of us are not.
Feb 7, 2013 2:16AM
I just heard about the lawsuit tonight almost a year later! To be honest I never did like these shoes, I never got used to them so I took them off and put them in my closet where they still are, I have been trying to sell these shoes and they are hard as hell to sell!!! They are practically new no stains cant even tell i have wore them so yeah i want my money back and not b/c of the whole injury thing or the whole losing weight thing but b/c I couldn't ever get used to them, couldn't stand that hump in the middle made my feet hurt there, so yeah wished i knew so I could get a refund.
May 17, 2012 8:40AM
To add to my previous comment, I am hard on shoes, mainly via wearing out the heel edges.  Because the heels on Skechers Shape-Ups are on an offset, the heel wear isn't as noticeable.  On conventional shoes, I tend to wear down the edges of the heels after several months of wear.  I wore one pair of Shape-Ups for almost a year and a half, and the heel and sole wear wasn't as noticeable as on conventional shoes.  I eventually discarded that pair because there were holes in the stitching near my pinky toe.  The soles and heels wore evenly on that pair.  While I love my Shape-Ups (I also purchased two pairs of a K mart knockoff, TheraShoes, which worked and wore similar to the Shape-Ups) will be nice to get some money back.
May 22, 2012 12:46PM

SKETCHERS....LMAO... Come on folks.. Didn't they start out making childrens shoes with sparkles and lights and so forth .. now they charge $50- $100+ for sneakers.... hahahahahaha Don't make me laugh... They didn't change materials ... they are the same cheesy shoes they ever were.. lmao


May 17, 2012 12:31AM

I bought two pair of sketcher shape and tone and they didnt work .All the company does is advertise false information so they can get the people to buy them , i was very dissapointed that they didn't  work like they said they would.!!!!!!



May 17, 2012 11:16AM

with all the frivolous and lying ads as well as our president being a tremendous liar how can you sue a company for this.

really, oboma lies daily can we sue him. he is ruining this country.

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